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Freshdesk Omnichannel
What do you like best about the product?
Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing.
What do you dislike about the product?
There are no negative aspects in general.
What problems is the product solving and how is that benefiting you?
An application that works very well when talking to customers, I personally liked it.
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Regular Choice for a chat
What do you like best about the product?
multiple service channels like a Instagram, facebook and whatsapp , integration with your website is very easy, with multiple groups and agents on the platform
What do you dislike about the product?
there is no display of the customer's position in the queue
What problems is the product solving and how is that benefiting you?
Any problems about customer support, live chat, and chat bot , and the tool is very very intuitive
Huge promises, poor delivery
What do you like best about the product?
Initially, the pricing was very economical.
What do you dislike about the product?
The tool is very slow when large volumes of chat come in. It's also buggy and lacks features that are important while handling conversations.
What problems is the product solving and how is that benefiting you?
Freshchat just helped with the basic chat needs. Nothing more.
Complete product but can be complex
What do you like best about the product?
Most features are available. There's always a way to achieve what you want to achieve.
The support team is always quickly available, but the quality of customer service is inconsistent.
The support team is always quickly available, but the quality of customer service is inconsistent.
What do you dislike about the product?
The analytics don't always work well, are unclear, and it isn't easy to set up custom reports.
I often need to contact their support team to achieve advanced automation.
I often need to contact their support team to achieve advanced automation.
What problems is the product solving and how is that benefiting you?
It helps us with our support inquiries (email and chat).
Waste of My Time
What do you like best about the product?
Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket.
What do you dislike about the product?
What frustrates me is that the chatbot's typeface is customised in accordance with the website or application, which is not always optimal, and that the user experience is destroyed even if the dashboard is extremely complicated and the customer care is horrible.
What problems is the product solving and how is that benefiting you?
To enhance customer service and control traffic, I wanted a chatbot on my website. However, it did not assist me with this; rather, they merely wasted my time and money.
good chat portal to do your work
What do you like best about the product?
We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
What do you dislike about the product?
Sometimes its lagging and slow, i dont know if its because of my internet, but there is no other thing to complain, its a good chat portal for me and my colleagues :)
What problems is the product solving and how is that benefiting you?
it was very slow, but the new update fixed everything. the new colour is good as well, so thats it thank you for asking and thank you gor inviting for the survey :)
How Freshdesk Omnichannel will make your life easier.
What do you like best about the product?
What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform.
What do you dislike about the product?
Freshdesk Omnichannel Integration has been improved so far but still lacks of native integrations that is high demand in different countries. Like Viber.
What problems is the product solving and how is that benefiting you?
Managing concerns from email, livechat, website, e-commerce and social media pages.
Freshchat
What do you like best about the product?
Easy integration, can add social media messages and also whatsapp
What do you dislike about the product?
Instagram cannot be added and multiple shopify stores as well
What problems is the product solving and how is that benefiting you?
It helps companies deal with their customers through Omni channel solutions
Run your business with Freshworks CRM.
What do you like best about the product?
It allows me to keep track of new leads and business.
Set holdovers for tasks and follow-ups.
Organize contacts.
Automatically send emails to contacts.
Sales sequence.
Module for easy navigation.
Set holdovers for tasks and follow-ups.
Organize contacts.
Automatically send emails to contacts.
Sales sequence.
Module for easy navigation.
What do you dislike about the product?
The user interface should be more intuitive and easy to use.
The technical support is not up to par.
The technical support is not up to par.
What problems is the product solving and how is that benefiting you?
It shortens the sales cycle, which allows me to know the intentions that a potential client has when visiting our website and to know how to proceed with our sales marketing tactics.
Helpful task reminders to stabilize both follow-ups to close more deals.
Keeps all contacts and inquiries in one place.
Helpful task reminders to stabilize both follow-ups to close more deals.
Keeps all contacts and inquiries in one place.
One of the Best Tools for Live Support
What do you like best about the product?
It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
What do you dislike about the product?
The administration panel can be confusing at first use. Panels of Freshworks products are not very good for single application use. For example, it can be useful if you use Frashdesk with Freshchat.
What problems is the product solving and how is that benefiting you?
It offers a useful service to your customers who want to get answers quickly. He can instantly contact an official and find the answer he is looking for. This also saves you time.
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