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One of the Best Tools for Live Support
What do you like best about the product?
It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
What do you dislike about the product?
The administration panel can be confusing at first use. Panels of Freshworks products are not very good for single application use. For example, it can be useful if you use Frashdesk with Freshchat.
What problems is the product solving and how is that benefiting you?
It offers a useful service to your customers who want to get answers quickly. He can instantly contact an official and find the answer he is looking for. This also saves you time.
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amazing review of freshchat
What do you like best about the product?
flow of work is good , and handling chats and calls are very easy
What do you dislike about the product?
Sever issue minor but rest of all is amazing
What problems is the product solving and how is that benefiting you?
handling chats and calling system is amazing
Freshchat Review of my own integration Experience
What do you like best about the product?
its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly.
What do you dislike about the product?
when we are working with the API integration, we were stuck with the issues; the support turn around from Freshchat took some time unexpectedly. It later sorted with relationship manager as we were doing initial POC
What problems is the product solving and how is that benefiting you?
it was helping us to take the primary support query use-cases before we bring the agent to step in further. The handover were very seamless and the ui was very intuitive. Post the data reports also very useful.
One of the best app
What do you like best about the product?
One of the best software I have never used it before and also it work very perfect and amazing I think it shud be for all
What do you dislike about the product?
Many updates of fc so please stop it that henece
What problems is the product solving and how is that benefiting you?
some time it won,t get calls from Fresh chat
Advantages of Freshchat
What do you like best about the product?
Tracking all agents and numbers, track all breaks for all agents and you can extract all reports from fresh coat to describe the number of AHT and how many chat he resolves
What do you dislike about the product?
something get wrong when you extract any report you need to refresh again to extract it, could be better if we can extract any file immediately without refreshing the tab of fresh chat
What problems is the product solving and how is that benefiting you?
Helping me to track all agents who's online and who's offline if we are not in the same floor , for sure more productive with fresh chat, business performance increase
Best support app we have used
What do you like best about the product?
The most liked feature was the ease of using the tool- frontend and backed both
What do you dislike about the product?
the colour combinations are a bit weird but can be neglected
What problems is the product solving and how is that benefiting you?
Freshdesk was our support channel. All the client queries across email, phone, chat, WhatsApp Business, and other social media channels were addressed from a single view
It definitely helps in providing great customer experience
What do you like best about the product?
The integrated suite of Freshchat under the Freshworks ecosystem makes things super simple for businesses to manage customer queries. It helps in providing a great customer experience. I also like the option of integrating Facebook, Whatsapp messages directly to Freshchat so that our agents don't have to look at multiple platforms to reply to the queries.
What do you dislike about the product?
The bots are very expensive - Ideally, they should provide an options-based conversation for free, considering the different platforms available in the market.
What problems is the product solving and how is that benefiting you?
We use Freshchat for customer support. Live chats help provide instant resolution to most queries, whereas we use it with Freshdesk integration to help create tickets for the support request needing more intervention.
Face of customer support on your home page
What do you like best about the product?
Freshchat seamless integration with the homepage is one the best tool for a startup to clarify queries quickly. Integrating with Freddy AI reduced the tickets up to 30%
What do you dislike about the product?
Integrations, it is not very easy to integrate with other tools, than Freshworks' ecosystem. Even if it allows, it's painful to get the full experience.
UX looks like, it's from early 2010s.
UX looks like, it's from early 2010s.
What problems is the product solving and how is that benefiting you?
It is like any chatbot, the problem solving is simpler with its brilliant AI layer on top of the chat. It resolved tickets quicker than traditional chat queries!
Quick communication channel with clients and work colleagues
What do you like best about the product?
I use Freshchat to interact more easily and quickly with clients and potential clients that I contact through social media management through digital marketing. I can increase the flow of clients and implement the corresponding chat. I like that you have a lot of interaction with customers through contextual messages from the chatbot, this allows you to offer your services and products, it is even the way to make a sale. With webhooks, I can obtain data to provide users with the corresponding information, the one they are especially looking for, such as the status of an order, a payment, invoices or any type of activity that is related to our company and the use of this platform.
What do you dislike about the product?
At first, it is a bit complicated to use but I guess that happens when you are new to using this software, it was a bit difficult to adapt to but now I manage it very well. Many clients have told me that using the bot has been a challenge for them; it takes time for them to keep up with it. Another thing, to create the chatbot you have to invest a lot of time.
What problems is the product solving and how is that benefiting you?
I have gotten a lot of interaction with customers through tools that send automated messages, this is very beneficial because customers feel well taken care of and this leads to future sales and production. In addition, with the use of frequently asked questions, customers are cleared of certain doubts and proceed directly to make a purchase, it also relates products and articles according to what they know and proceeds to interact with the seller at once.
Robust Customer Engagement Chatbot
What do you like best about the product?
It chatbot journey builder is the best feature that enables us to build contextual messaging and chatbot interaction at touchpoints. We can map CRM fields and assign the chat to the agent at any point of time. The best thing is to fetch data with the help of webhooks to help users with the exact information that they are looking for like Order status, Invoice amount or any activity-based information that is recorded in the platform.
What do you dislike about the product?
Its complexity for new users is challenging at the initial stage. The users have to invest a lot of time learn the bot and get hands-on experience to build a mature chatbot for real use cases.
What problems is the product solving and how is that benefiting you?
The feature of user engagement on the website with automated welcome messages and addressing their queries is beneficial. Apart from that, it allows us to place FAQs and link knowledge base articles to minimize agent interaction which the chatbot itself can handle autonomously.
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