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Freshchat is simple and efficient for customer support
What do you like best about the product?
Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience.
What do you dislike about the product?
The recent developments, number of status while closing ticket, etc.
What problems is the product solving and how is that benefiting you?
Streamlining customer communication. It ensures prompt responses, automates processes, and gathers insights, enhancing our support efficiency. This leads to quicker issue resolution, improved customer satisfaction, and a more agile and responsive support system. And giving a mobile app for our people to respond.
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A simple and User-friendly Support Tool !
What do you like best about the product?
Freshchat has been helpful for us to channel our queries to our sales and support respectively according to the query. Freshchat has has made ticket creation and resolution very easy for us . As a sales person it has really helped me contact the customer immediately whenever there is a sales query.
What do you dislike about the product?
Freshchat has been really good for us, so there is nothing negative about it.
What problems is the product solving and how is that benefiting you?
Freshchat has helped us reach our customers within the stipulated time. It has helped our sales team greatly by enabling us to provide timely responses to the customers. Overall, it has really helped us support our customers better.
Good one
What do you like best about the product?
Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good.
What do you dislike about the product?
Sometimes bot responses wont work, so it is difficult to track the time top respond to the customer. Need to give sound notifications if response delayed.
Apart from this everything is good.
Apart from this everything is good.
What problems is the product solving and how is that benefiting you?
Fresh chat makes very easy to chat with live customers, we can solve their queris over chat and we can raise ticket also if need to esclate it furthur. Feedback from cx.
Chat Accuracy and efficiency
What do you like best about the product?
Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.
What do you dislike about the product?
As it is so efficient it takes huge number of cx's at one time.
What problems is the product solving and how is that benefiting you?
Interacting with the customers become really easy and it provides an opportunity to stay connected to the consumers and help them proactively which enhances the customer experience.
Freshchat: revolutionizing customer communication and engagement
What do you like best about the product?
From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before
What do you dislike about the product?
Offering more customization options for the appearance of the chat widget and expanding the library of chatbot templates would provide even more flexibility and efficiency in tailoring the platform to our brand's unique needs.
What problems is the product solving and how is that benefiting you?
Its user-friendly interface, advanced automation, and AI capabilities, along with comprehensive analytics, have elevated our ability to provide top-notch support
The worst customer experience one would never hope for
What do you like best about the product?
Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.
What do you dislike about the product?
We wanted to move from an omni plan to stand-alone plan as we were not really using Freshcaller and Freshchat. The entire process took several months and included several people from Freshworks. We had to explain over and over again any of our business-critial requirements. In the end we had to cancel the process because of the delay. We did not have the impression that those responsible at Freshworks had coordinated sufficiently.
What problems is the product solving and how is that benefiting you?
Generel service desk tasks / service ticketing.
Fastest way to handle chats
What do you like best about the product?
It is the fastest way to commincate with our customers.
What do you dislike about the product?
Sometimes report does not get load according to the custom range
What problems is the product solving and how is that benefiting you?
It is giving us maximum customer satisfaction. Really helpful in making our customers satisfied.
Chat and chatbots
What do you like best about the product?
Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.
What do you dislike about the product?
The fact that the automatisations are not easy to set up for the chat bot, it was a lot of trial and error which was felt by the customers. Because due to bot failing the chats were closed to early or not correctly which meant that our agents have to check if a ticket number was created for a closed chat.
What problems is the product solving and how is that benefiting you?
It helped us scale our support service as our previous tool was not providing us the solutions we needed to handle the current load we receive daily from our customers.
Very friendly to use.
What do you like best about the product?
Easy to use.
User friendly.
Transparent.
User friendly.
Transparent.
What do you dislike about the product?
Some time, technical giltch but it's rare.
What problems is the product solving and how is that benefiting you?
To improve the customer service as per business aspects.
Freshchat review
What do you like best about the product?
The rephrase option is about the fresh chat
What do you dislike about the product?
Unavailability issue and no time monitoring on breaks
What problems is the product solving and how is that benefiting you?
User interaction made easy with multiple chat at a time
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