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Exceptional Support, Seamless Hosting
What do you like best about the product?
The support is probably our favorite thing. And we really appreciate the relationships we have with our account managers.
What do you dislike about the product?
The only thing I don't like is the cost but really we're getting a good value for what we pay.
What problems is the product solving and how is that benefiting you?
WP Engine solves technical reliance on hosting and offers support and uptime management for my clients' websites.
Outstanding Support and Strategic Guidance from Anna P
What do you like best about the product?
We had a fantastic experience we had with Anna P's support. She took the time to address all of our concerns and questions thoroughly and understood our questions even when they were vague due to our own confusion. She also provided excellent strategic advice on how to best utilize the platform. Additionally, she researched and shared a comprehensive list of resources and articles which are extremely valuable and will be critical in helping us manage our site successfully moving forward. Her intelligence and dedication to her work were very clear to us.
On top of all of that, it was so pleasant communicating with her! She has made a significant difference for our business as we navigate away from a full-time developer team, and we are very grateful for her expertise.
On top of all of that, it was so pleasant communicating with her! She has made a significant difference for our business as we navigate away from a full-time developer team, and we are very grateful for her expertise.
What do you dislike about the product?
It is very technical and confusing for someone without a developer background.
What problems is the product solving and how is that benefiting you?
We had a lot of questions about our website and how to keep it updated and functioning successfully.
Super Reliable Hosting with Room for Support Improvement
What do you like best about the product?
I like WP Engine because it's super easy to use and very reliable. It provides a super reliable hosting environment ensuring our client sites are always up and online. I find it really easy to manage updates, security, and site monitoring, which takes care of the overall health of our client sites. This ease means I don't have to think about the infrastructure, and I know it's secure, which gives me peace of mind. Additionally, the initial setup was incredibly easy; creating an account, migrating sites, and updating everything is straightforward. The support and infrastructure are great, making WP Engine valuable to us.
What do you dislike about the product?
Sometimes the support could be faster. It can feel like we're waiting too long to get a response. I also find it annoying to have to repeatedly say I want to talk to a human. An option to bypass the AI agent in the support channel would be nice because sometimes I just know I need to go directly to a human.
What problems is the product solving and how is that benefiting you?
WP Engine provides a reliable hosting environment, ensuring our client sites are always online. It's easy to manage, handle updates, security, and site monitoring, giving us peace of mind knowing everything is secure.
Effortless Setup, Outstanding Support
What do you like best about the product?
I find WP Engine very easy to use, which helps me create sites quickly. Their support staff is very knowledgeable and can assist with any WordPress issues I encounter. I also like the different tools available, as they give me a real sense of control over my site and what I want to set on it. The initial setup was very easy, and this ease of use is something I really appreciate.
What do you dislike about the product?
There isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
WP Engine is easy to use; I can create sites fast and have great support. The staff is knowledgeable and helps with WordPress issues. The initial setup was easy and their tools give me control over my site.
Fast Support with Minimal Hiccups
What do you like best about the product?
I really like the fast support from WP Engine.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
WP Engine provides fast support for my ACF WordPress plugin issues, especially when ACF fields don't match DB values. Everything works well.
Consistently 5-Star Chat Support
What do you like best about the product?
WPEngine is consistently helpful through their chat support. Today, I received help with two sites in one conversation. I rate them 5-Stars... every time!
⭐️⭐️⭐️⭐️⭐️
Hands down the best customer service, especially when their system occasionally has flaws.... they are always ready to get to the root of the problem and get it fixed. But even when I have issues that are really on my end... in the Wordpress site, they try to bend over backwards to help me fix my problem.
We've been hosting sites for our clients on WPEngine for over 10 years. We've had other companies try to take our business, but we always turn them down.
Love Love Love the dashboard and how it works. It didn't take me long to learn how to use it 5 years ago, when I joined our company, and I have been able to update my knowledge over the years as the system changes.
⭐️⭐️⭐️⭐️⭐️
Hands down the best customer service, especially when their system occasionally has flaws.... they are always ready to get to the root of the problem and get it fixed. But even when I have issues that are really on my end... in the Wordpress site, they try to bend over backwards to help me fix my problem.
We've been hosting sites for our clients on WPEngine for over 10 years. We've had other companies try to take our business, but we always turn them down.
Love Love Love the dashboard and how it works. It didn't take me long to learn how to use it 5 years ago, when I joined our company, and I have been able to update my knowledge over the years as the system changes.
What do you dislike about the product?
The one thing I don't like... Is the semi-yearly call to ask me to upgrade my servers to a more expensive plan. but they are not insistent, they try to be helpful. And their explanation of "use of resources" was so vague in these calls, I had to do my own research to find out what they really meant. No one in their sales team could really explain it.
but since that is my only complaint about WPEngine, I give them 5 stars.
but since that is my only complaint about WPEngine, I give them 5 stars.
What problems is the product solving and how is that benefiting you?
404 errors. Redirect errors. Plugin failures. Go live issues.
They are consistently able to help me pinpoint problems in my site, and often times they are able to fix it for me.
They are consistently able to help me pinpoint problems in my site, and often times they are able to fix it for me.
Simple, Easy-to-Use Platform with Quick Support
What do you like best about the product?
simple platform, easy to use, quick support, simple access.
What do you dislike about the product?
only owners can add or edit users credentials
What problems is the product solving and how is that benefiting you?
we can manage many sites at one place. simple and quickly
Super Simple, Streamlined Hosting with Fast, Helpful Chat Support
What do you like best about the product?
Super simple and streamlined hosting solution. It's quick and easy to get website hosting set up and if you run into any issues, getting in touch with support through chat is super fast and they are always very helpful. We also haven't had any issues with downtime from them.
What do you dislike about the product?
It is perhaps not the most robust hosting platform - if you are running complex sites, you might need a hosting solution with more features or power in their hosting.
What problems is the product solving and how is that benefiting you?
WP Engine has taken a lot of the mundane tasks associated with hosting off my plate. Automatic updates to WordPress, built-in SSL, and great security features utilizing Cloudflare are the highlights for me.
Excellent Uptime and Support from WPEngine
What do you like best about the product?
Our sites are hosted with generally no issues with uptime whatsoever. WPEngine has consistently provided excellent support and hosting services and has thoroughly assisted us with several issues that we have had.
What do you dislike about the product?
My only honest complaint is the support chat no longer makes a sound when you are not actively tabbed into the window anymore, making it easy to miss updates from the support chat if you are, say, working on another task while talking to them.
What problems is the product solving and how is that benefiting you?
WPEngine has solved the problem of us having to manage hundreds of websites across several servers. The systems make it incredibly easy to manage, review, and update over 600 sites of ours.
Outstanding 24x7 Support and Impeccable Security
What do you like best about the product?
The 24x7 support is reliable, and the security measures are impeccable. I also appreciate the benefits of Global Edge Security.
What do you dislike about the product?
You guys don't provide server level WP Cron that I can access and add more cron jobs.
What problems is the product solving and how is that benefiting you?
We are hosting a wordpress based woocommerce website.
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