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Poor technical knowledge of staff - site went down for a long time due to their error
What do you like best about the product?
Not much at all unfortunately - they charge like a wounded bull for what?
What do you dislike about the product?
Terrible customer service. Broken promises to refund me the $100 credit after I left for Kinsta. "Divya" specifically promised it over the phone and then denied she promised it.
What problems is the product solving and how is that benefiting you?
Not much at all really. I guess thats why I'm writing this review.
Recommendations to others considering the product:
Avoid at all costs. Claim to be premium service but that is far from the truth.
Excellent Customer Service. Fantastic Host
What do you like best about the product?
Ease of signup. The backend is very easy to use, even if you're not tech-savvy. The server uptime is amazing.
What do you dislike about the product?
Sales folks can be a bit pushy at first, but they are very helpful.
What problems is the product solving and how is that benefiting you?
We switched hosts to WPEngine as our old web host was having up-time issues and was unable or unwilling to resolve the issue. WPEngine also offers more hands-on service tailored to WordPress which was important to us.
Recommendations to others considering the product:
I would highly recommend WPEngine. We have been very happy with their customer service, hosting, and backend software. Migrating the site was easy and the setup was a breeze.
1 month here, now running away
What do you like best about the product?
I originally liked the idea of shared hosting designed for wordpress, and was comparing WPEngine with MediaTemple vs self-hosting for a simple WP website with not that much traffic. Decided to go with WPengine considering all the praise. Now regretting it.
What do you dislike about the product?
The offering is horrible. I started having issues on day 1 (just while signing up) with their authentication provider (auth0), and I couldn't sign up. When I finally was able to sign up, we started building our website from scratch (no migration). After about a month, whilst we are ready to move to production, the "Copy Environment" doesn't work, meaning we can't go from prod to staging or staging to prod.
* THE DOWNTIME
Today (Aug 26th 2020), we've been having 502 gateway error problems. When I called their customer support, their response is (verbatim) “it looks like the server restarted itself a while ago, and the load is a little too high right now”, “you have a noisy neighbor and they are taking care of this right now”.
It looks like I bought a $2 shared host from lowendtalk.
* THE DOWNTIME
Today (Aug 26th 2020), we've been having 502 gateway error problems. When I called their customer support, their response is (verbatim) “it looks like the server restarted itself a while ago, and the load is a little too high right now”, “you have a noisy neighbor and they are taking care of this right now”.
It looks like I bought a $2 shared host from lowendtalk.
What problems is the product solving and how is that benefiting you?
Trying to get away from self-hosting
Low-quality support and pushy salespeople for "dedicated"
What do you like best about the product?
Fast front-end site deliver-ability out of the box.
CDN setup and security done for you.
CDN setup and security done for you.
What do you dislike about the product?
A few months of less 99.9% uptime. Downtime occured during peak hours with ads running.
Ongoing support doesn't monitor mysql uptime or website for errors and plead ignorance in multiple cases.
Slow backend wordpress pages. Painfully long times to update website pages.
Had to use Cloudflare to get the site to have redundancy.
Pushy salespeople to move you to "dedicated server" which isn't actually dedicated, just the core virtualization.
Ongoing support doesn't monitor mysql uptime or website for errors and plead ignorance in multiple cases.
Slow backend wordpress pages. Painfully long times to update website pages.
Had to use Cloudflare to get the site to have redundancy.
Pushy salespeople to move you to "dedicated server" which isn't actually dedicated, just the core virtualization.
What problems is the product solving and how is that benefiting you?
Fast CDN website hosting. No maintenance required. Security upgrades, updates and plugin security holes taken care of.
Robust solution for managing WordPress sites.
What do you like best about the product?
Customer service is phenomenal. Functionality is broad but can be confusing at times. The customer service team is responsive and makes things very clear.
What do you dislike about the product?
Sometimes functionality is confusing/complicated. If you know what you're doing, this allows you tons of control over your site.
What problems is the product solving and how is that benefiting you?
We are solving website management issues with WP Engine, particularly rebuilding and hosing issues.
WP Engine the tool that works hand in hand with WordPress
What do you like best about the product?
I am very pleased that the technical support is 24 hours a day attentive to the requests presented by users, and at the same time to guide you while you handle the tool, it is an extremely important factor that not all tools have. This tool will provide you with backup and backup copies of your clients' websites so as not to lose any relevant information for the organization.
What do you dislike about the product?
It would be ideal for the tool to send notifications to the email of the users to know the release of the main updates of the tool, so that the user immediately devotes himself to update and to know his new options and versions.
What problems is the product solving and how is that benefiting you?
We use WP Engine in the organization to work together with WordPress.org, these two tools are responsible for working on the management of our websites and blogs for our customers. We use WP Engine to host and support all our websites, it provides reliability and security to safeguard all the information that is handled regarding the websites. It is responsible for managing the backup copies of our clients' sites. The ability of WP Engine to create and organize sites easily and transfer data makes it an ideal and powerful tool for our organization, its use in the organization is vital.
Recommendations to others considering the product:
WP Engine is a recommended tool for all organizations, whether large or small, since the price becomes quite accessible and competitive for small businesses depending on the staff they work on. WP Engine allows people to focus on content creation and not site maintenance. It gives you reliable and secure security through automatic daily backups. Your backup system will not fail, truly recommended.
A premium web hosting solution that makes our websites load quickly and securely
What do you like best about the product?
WP Engine keeps their web hosting service simple and allows our WordPress websites to load quickly since the hosting environment is designed for WordPress. The account tools are easy to use and mostly self-explanatory in nature. We can update our core WordPress files and plugins through the WP Engine system. The pricing is good for all of the features and enhanced hosting performance that we get. The customer support is also very helpful and pleasant to communicate with.
What do you dislike about the product?
I can't complain about a whole lot with WP Engine, but I think it would be great if there were more built-in visitor analytics in our standard account features. I think that some of the analytics regarding site performance aren't really that useful for us from a marketing and user analytics standpoint.
What problems is the product solving and how is that benefiting you?
WP Engine gives our company an optimized web hosting environment for our websites that reduces the amount of time commitments we need for account management and maintenance. Our web pages load quickly most of the time, which I think maximizes the website visitor experience and leads to conversions in sales or increases in form sign ups or service inquiries.
Recommendations to others considering the product:
Most basic hosting plans can usually host WordPress websites, but I'd suggest using a web host that is geared specifically for WordPress like WP Engine to give your website visitors the best, or at least a highly optimized, experience when viewing your website content.
WP Engine is a simple solution to get our WordPress website running efficiently
What do you like best about the product?
I think the ease-of-use is one of the best things about WP Engine. We can get our WordPress websites imported rather quickly and also create new websites from scratch with the WP Engine installation and management tools. Making updates to our WordPress core files is more streamlined in the WP Engine system compared to updating the software through package downloads. I like that we can get regular updates of activity regarding the use and security of our account.
What do you dislike about the product?
The only thing that is not as good as standard hosting plans is the fact that the pricing for WP Engine is much higher than many of the basic level plans. For some WordPress installations that don't require lots of plugins or complex programming, I think that the page load differences aren't going to be that much improved in WP Engine.
What problems is the product solving and how is that benefiting you?
WP Engine makes it easy for us to install and maintain our WordPress websites. We run lots of important websites for business through WP Engine and need to make sure that they are up and running and are performing as quick to load for visitors as possible. The uptime for WP Engine has been excellent and we often get great page loading speeds. We can also get extended metrics that allow us to analyze the effectiveness of our web page designs.
Recommendations to others considering the product:
WP Engine can save you lots of time and effort from the maintenance involved with WordPress website installations. You don't have to mess around much with technical programming or any other complicated tasks and maintenance. You may be able to see dramatic improvements in page load speeds compared to standard web hosting, so that's a big reason I would recommend using them.
Awesome Support and Website Performance
What do you like best about the product?
We used to use Hostgater, which was a nightmare due to very poor support and at one point they even shut down our site due to some technical issue.
Moved to WP Engine and it's been an awesome experience,
Moved to WP Engine and it's been an awesome experience,
What do you dislike about the product?
Only one bad experience when a new support person answered on a weekend. Even that wasn't very bad!
What problems is the product solving and how is that benefiting you?
Website performance, reliability, and super strong technical support.
Recommendations to others considering the product:
By far the most outstanding, knowledgeable and available technical support I've ever rec'd from a marketing platform.
If you're a very small business like us, with very limited technical knowledge of Wordpress and webhosting, etc. you can't go wrong with WP Engine.
If you're a very small business like us, with very limited technical knowledge of Wordpress and webhosting, etc. you can't go wrong with WP Engine.
Sticks to the essential items we need for our WordPress websites
What do you like best about the product?
When I tried loading websites at other hosting accounts, they tended to not load WordPress pages as efficiently. WP Engine is great since the structure is designed especially for WordPress installations. We can also get insightful data on visitor activity and the performance of our pages. We often have to install plug-ins to fulfill the design specifications that we have for our websites and WP Engine gives us a platform to be able to download and activate plugins more efficiently.
What do you dislike about the product?
Though WP Engine has been super for WordPress installations, it isn't really as much of an open-ended environment for more advanced design and development needs. It is somewhat rigid in terms of the way we can add on features to our hosting account.
What problems is the product solving and how is that benefiting you?
WP Engine has been a great way for us to get faster page loading speeds and be able to update our WordPress extensions and security features more effortlessly. When we don't use a WordPress hosting package like WP Engine, we often have to deal with more malware and coding bugs. WP Engine has reduced the amount of malware attacks we've had on the whole. We can make basic design updates more efficiently and make updates to the content in less time.
Recommendations to others considering the product:
Many popular web hosting companies nowadays have a WordPress specific hosting package and you may want to check those out if you already have a hosting plan with them. However, I think WP Engine is one of the more efficient companies to go with because they're dedicated more strictly to WordPress.
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