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Lousy support
What do you like best about the product?
I thought that WP Engines would be an ideal hosting company. But this is yet to be determined.
What do you dislike about the product?
I was chatting with a support person from WP Engines to get some help to reset my PW to a staging site. Being a newbie to WP Engine, I was not successful at resetting this. When I asked the WP Engines support guy to walk me through it, he said he would not and said to read the instructions he sent, which I already did. Obviously, I'm doing something wrong. How hard would it be to simply stay on line (via zen desk chat) with me while I tried to do it? They would not. So I'm totally stuck here.
What problems is the product solving and how is that benefiting you?
nothing yet
Recommendations to others considering the product:
Good customer support appears to be woefully lacking.
By far the greatest hosting by anybody I have ever used, especially for Wordpress!
What do you like best about the product?
I love everything about this service; everything from their lighting fast support, to the tools they offer for users of their service. First the support, if you ever have an issue, which I rarely do ( and most of the time I have a question about something I need to do) they are there within seconds to help you and or answer any question you might have. Second the tools, if you have ever worked with WordPress, you know how important it is to make backups of your websites. WP Engine has tools in place that will automatically backup your website multiple times. You can also initiate a backup. You can deploy your website into staging with the click of a button to test before you deploy. You get free SSL certs for every website, for FREE. It is the best money I have spent.
What do you dislike about the product?
I have been using their service for the past year and a half and I have yet to find something I dislike about their service.
What problems is the product solving and how is that benefiting you?
We solved the frequent and sluggish performance we were experiencing with other hosting providers. WP Engine offers superior hosting for WordPress and it is lighting fast and secure..
Recommendations to others considering the product:
The money you will spend with WP Engine will be money well spent, everything from the automated backups, free SSL, and lighting fast reliable support, you can rest assure that your site is run at it best with no issues.
Really helps to maximize your WordPress website's performance
What do you like best about the product?
WP Engine is great because they are dedicated to hosting specifically for WordPress websites. With the abundance of issues that could arise from your WP install, from connectivity problems to server compatibility, WP Engine takes away much of the stress from fine tuning your WordPress install so that you can focus more on your content and business. They have a detailed dashboard that keeps you updated on your latest visits and other performance data.
What do you dislike about the product?
The pricing is generally much higher than standard hosting plans. For larger websites, the costs can get very high if you have increasingly more website visitors. Some of the information involved with setting up and maintaining your website through WP Engine can be confusing for some beginners or those not acquainted with the basics of WordPress websites.
What problems is the product solving and how is that benefiting you?
WP Engine lets our team worry less about the technical details of our WordPress websites. They have updated server software, like PHP, and highly informed support team that can guide you through performance issues to maximize loading times. We can use our WP Engine websites to create landing pages that display information about services, events, news and promotions.
Recommendations to others considering the product:
I suggest you analyze your website's performance on your existing host as much as possible to see if the move to WP Engine would give you much value. Though it is generally a great service and should allow your WordPress site to perform better, the upgrade might not be noticeable for simple websites.
Best WordPress Hosting Environment
What do you like best about the product?
No down time ever; blazing fast speed; easy to use back-end interface; pricing is reasonable, too.
What do you dislike about the product?
Nothing as of yet; it does everything we need in a very reliable fashion
What problems is the product solving and how is that benefiting you?
Reliable Wordpress website hosting for dozens of client websites
Recommendations to others considering the product:
The best choice for managed WP Hosting; fast, reliable, priced right...what more do you need?
WP Engine
What do you like best about the product?
I like that we can try out different versions of our websites and share them via URL before publishing them to our consumers
What do you dislike about the product?
Nothing that I can think of! Some things are hard to format but it may just be my user error
What problems is the product solving and how is that benefiting you?
Currently, we are working on implementing an ecommerce platform on our WP website
Recommendations to others considering the product:
I would ask if your company can provide some sort of course on how to format websites in WP, I find it difficult
An awesome platform for efficient WordPress website performance
What do you like best about the product?
I think the best about WP Engine is that optimizes the performance of our WordPress websites. Using WP Engine has been surprisingly easy. In my opinion, WordPress is typically complex for the average person to implement, so I expected a WordPress hosting platform to be complicated to use. However, the user portal's interface was straightforward and provides us with many tools to help us optimize performance and shows us data about visitors, storage and bandwidth usage.
What do you dislike about the product?
Though I find WP Engine to be a solid performer compared to other hosting companies, I think the pricing is rather high compared to the average hosting company package. For very basic WordPress installs, there probably won't be a noticeable difference in performance. Also, though the customer service is generally helpful overall, they are often limited in the amount of help they can give you about particular website issues.
What problems is the product solving and how is that benefiting you?
WP Engine has given us a ton of piece of mind when it comes to our websites and landing pages. WordPress is constantly changing environment with hackers on the prowl to exploit and holes in the system, so having WP Engine's security features in place has been great for uptime and keeping our WordPress assets accessible to our visitors. Also, WP Engine allows us to not have to focus on changing WP standards or server requirements. We can focus more on the content of our websites.
Recommendations to others considering the product:
If you have a WordPress website that has a large amount of auxiliary code attached or uses a complex database, WP Engine can likely improve the overall performance of your web pages and facilitate a more pleasant user experience for your visitors. It can also allow you to focus more on your business, rather than keeping up with technical maintenance issues.
WP Engine is one of the best hostings for a Managed Wordpress Solution
What do you like best about the product?
WP Engine makes managing hosting for a wordpress website super easily. They provide a top notch hosting environment for hosting wordpress. Installation is one click and they offer an easy to use staging area, which most hosting of this price range does not. Moving from a staging to live area is as easy as a few clicks using their web interface. Rollbacks are equally easy to accomplished, and a feature I have had to use a few times when updates did not go as planned.
What do you dislike about the product?
Being a managed Wordpress hosting environment there are some limitations. They turn off revisions history by default, which for some people can be more then problematic. Some plugins also dont work well in their environment and they expressly tell you which ones wont and that they will be deactivated if installed. Really minor details.
What problems is the product solving and how is that benefiting you?
WP Engine helps me solve the issue of limiting hours required for routine tasks. WP Engines auto backs and rollbacks allow to not have to spend time making tedious backups and setting up staging servers, which has greatly freed up time. I am able to focus on development and rollout of sites instead of maintenance taks.
Recommendations to others considering the product:
WP Engine might cost more then your basic shared hosting plan but is a much better product. For a bit more a month you get real auto backups and a staging server. You can also produce on the fly backups with a click, something lower end hosts dont have.
Ideal Server Setup for WordPress Websites
What do you like best about the product?
We use WP Engine as our WordPress server. We know that there is requirements for each website that is setup and it helps to keep the WordPress websites running as fast as possible.
What do you dislike about the product?
At this time, there is honestly nothing to say as an item to be disliked. All in all, WP Engine has a certain way that they are running the server for the WordPress websites that we run on the system and we've found that it helps to keep all the sites we host on the server to run that must faster.
What problems is the product solving and how is that benefiting you?
Previously we had websites running on another server that ran into DDOS attacks at the time. When this was happening, we looked for a new server to get our sites moved over too so they could be up and running. We like how WP Engine is powering their servers as it helps us to report to our clients with just about each month with 100% up time. Keeps our clients happy and us.
Recommendations to others considering the product:
Hands down, if a client is running their WordPress website on something other than WP Engine, you might want to do a comparison and really determine if that is the best choice for you.
The Best Managed WordPress Hosting Ever!
What do you like best about the product?
WP Engine is the best choice for hosting your WordPress website! They offer so many great tools for your website - from migrating, to automated backups, free SSL certificate, levels of security...support is 24/7, the staff is super knowledgeable and helpful, going above & beyond!
What do you dislike about the product?
I like everything about this company! I have used them for about 3 1/2 years now, and it just keeps getting better!
What problems is the product solving and how is that benefiting you?
Website backups, website security, managed WordPress, easy WordPress website migration, easy user portal navigation, chat available 24/7 for any issues, easy SSL certificate setup, excellent support
Recommendations to others considering the product:
If you have a WordPress website, don't even consider hosting it anywhere else but WP Engine. It is all well worth it! A few clients have had their websites compromised in the past, while using other hosting companies - it was a nightmare to deal with those issues. Ever since those clients switched to WP Engine, we can all relax and have a peace of mind because of the level of security and excellent support WP Engine provides!
Does much of the heavy lifting
What do you like best about the product?
There is a CDN built right in for faster performance. The features the come with the hosting are fantastic and very useful. The chat support is always easy to reach and super helpful. This platform is fast and secure, which are critical when choosing a web host.
What do you dislike about the product?
It would be nice to add more storage to your account without going to the next level. Adding SSL support can cause issues when at some point after installing it. Otherwise, not much to dislike.
What problems is the product solving and how is that benefiting you?
Our team doesn't need to make extra effort to back up or keep our WP Engine software updated. Needed stable, fast and secure hosting. We have closed our accounts with all other hosting providers.
Recommendations to others considering the product:
Pretty much any company can use the security, quickness and reliability that WP Engine gives you. The the monthly cost should be reasonably within most budgets for small business. It works for us!
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