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Help Desk Software "Just Right" for our size
What do you like best about the product?
The ability to use pre-packaged emails and temolates or to customise our own.
What do you dislike about the product?
Nothin yet...Things are looking good. I like everything I saw during Trial period, and Glad that we bought the usbscription
What problems is the product solving and how is that benefiting you?
We are able to track and document issues as they arise, along with being able to run certain reports, even at a lower-price level of FreshService.
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FreshService Review
What do you like best about the product?
Ease of use and setup and very prompt customer support
What do you dislike about the product?
Would like a little more customization options.
What problems is the product solving and how is that benefiting you?
Help Desk Service Desk
Recommendations to others considering the product:
While they are smaller than some of the bigger Service Desk products, they meet almost all of our needs for a small and midsize IT shop.
Fresh-Service
What do you like best about the product?
Very user friendly and has the ability to show when someone is viewing the same ticket.
What do you dislike about the product?
Not much really, it took about 30 minutes to get used to the new GUI and now I like it even more than the original.
What problems is the product solving and how is that benefiting you?
Primarily helpdesk and change management but can be used for other modules as well.
Recommendations to others considering the product:
try before you buy, it should meet most if not all your needs!
Good easy to use service desk
What do you like best about the product?
The ease of use. The UI is very simple and easy to navigate.
What do you dislike about the product?
Lack of project management tools available
What problems is the product solving and how is that benefiting you?
Response to client issues are made easy using Freshservice.
Great product, great service
What do you like best about the product?
I love the product interface and how many features it has. The features don't seem overwhelming because they are well designed.
What do you dislike about the product?
I really dislike the inventory system. When i used it more than a year ago it was clunky and did not work well. It also had no way for me to audit my inventory.
What problems is the product solving and how is that benefiting you?
We use it to help our employees get help faster and in an orderly manner. We have great success tracking how much we help our employees as well as how fast we help them.
Recommendations to others considering the product:
A good audit for inventory
Support in FreshService
What do you like best about the product?
Faster turnaround time of email reply and reliable
What do you dislike about the product?
When replying the Support group does not send screenshots for faster understanding of the resolution
What problems is the product solving and how is that benefiting you?
Everything
An easy yet powerful solution for IT Service Management
What do you like best about the product?
The application is very responsive and can be used intuitively. Support is great and new features and enhancements are added. It is not perfect in every sense, but on a good way.
What do you dislike about the product?
The API has some limitations and automation configuration has some limitations and inconsistencies. The gamification part is rudimentary.
What problems is the product solving and how is that benefiting you?
Issue and request tracking with handover and escalation.
Recommendations to others considering the product:
Use the trial.
Satisfactory experience
What do you like best about the product?
Easy to contact the agent was assigned to my ticket.
What do you dislike about the product?
Our issue took about 2 months to get it fixed but what matters is that it is resolved
What problems is the product solving and how is that benefiting you?
IT, Systems, Office requests, Training support
Recommendations to others considering the product:
It is a very good Ticketing system that I would recommend to companies
Easy to use
What do you like best about the product?
We use Freshservice to keep track of issues that we have in our own software. It's a huge help that we now have one place where our people can report and track the progress of issues. When we have feedback or problems for freshservice they always help us is a quick and friendly way.
What do you dislike about the product?
Some translation are not completely correct.
What problems is the product solving and how is that benefiting you?
We use Freshservice to provide support within our company. previously people had too call in every issue. Now they can make a ticket themselves drastically increasing the time we have to actually fix the issues.
Quick service - Very helpful
What do you like best about the product?
Able to email and get a response back within the hour.
What do you dislike about the product?
Some solutions required are still under development
What problems is the product solving and how is that benefiting you?
Efficient and automated processes, help us manage hundreds of clients with a very small team.
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