We are using Freshservice for IT service management.
Freshservice
Freshworks Inc.External reviews
1,286 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Review | Freshservice
What do you like best about the product?
Easy to use, with so many useful features
What do you dislike about the product?
No major issue, quite easy to use with so many features
What problems is the product solving and how is that benefiting you?
Easy ticket handling
Best support tool
What do you like best about the product?
Incident management, asset management, change process, etc
What do you dislike about the product?
as there is no any major point that not up to mark but have some limitation
What problems is the product solving and how is that benefiting you?
Overall IT Support Sollution
Review for freshservice
What do you like best about the product?
It is easy to use.
It has lot of feature.
It has lot of feature.
What do you dislike about the product?
There are no major dislike about this software.
What problems is the product solving and how is that benefiting you?
Ticket management is very easy with Freshservice.
Review for freshservice
What do you like best about the product?
it's quite easy to use,
it has so many features.
it has so many features.
What do you dislike about the product?
nothing to dislike about it,
no major issue found
no major issue found
What problems is the product solving and how is that benefiting you?
ticket management is very easy with freshservice.
User friendly & easy to use.
What do you like best about the product?
It is easy to understand. many features to explore.
What do you dislike about the product?
There is nothing to dislike about freshservice.
What problems is the product solving and how is that benefiting you?
its organise ticket for end user to solving theri technical issue.
Easy to use
What do you like best about the product?
Easyness of the service
Features are very useful
Features are very useful
What do you dislike about the product?
Not major anything
All things are good generally
All things are good generally
What problems is the product solving and how is that benefiting you?
It's very easy to use and helps us supporting the users very smoothly
User friendly and easy to use
What do you like best about the product?
User friendly platform.Easy to use and simple.
What do you dislike about the product?
I am using it since 2 years and nothing dislike about Freshservice.
What problems is the product solving and how is that benefiting you?
Organizing tickets raised by end users.Andd it's very easy to support the end users .
It's easy to filter and search as an end user
What do you like best about the product?
It's Filter and Subdivisions. It's simplified dashboard.
What do you dislike about the product?
Glitch that happened once due to which the tickets were not loading
What problems is the product solving and how is that benefiting you?
It's an amazing tool for managing and handling tickets
Provide IT service management with workflow and change management process
What is our primary use case?
What is most valuable?
The workflow and the change management process are valuable.
What needs improvement?
Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer.
For how long have I used the solution?
I have been using Freshservice for five to six years.
What do I think about the stability of the solution?
The product is stable. I rate it a nine out of ten.
What do I think about the scalability of the solution?
500-1000 users are using this solution. I rate the solution's scalability a nine out of ten.
How are customer service and support?
Support is quite good.
How was the initial setup?
The initial setup is easy and takes two months to complete. I rate it a ten out of ten.
What was our ROI?
We have achieved ROI in 12 months.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
There are different tiers or plans for product selection, so we can simply choose from a list of suitable products. This way, we avoid bundling features we do not necessarily need and do not have to pay for features we will not use.
Freshservice is feasible to implement. A third-party consultant is not necessarily required. The customer service is also quite intuitive and easy to set up. Upon onboarding, the team's productivity increases within three months.
Overall, I rate the solution a nine out of ten.
Good ITSM with a subpar documentation management
What do you like best about the product?
Freshservice is a nice ITSM and ITAM. Good midrange software between GLPI (ITSM) plus Snipe-IT (ITAM) and ServiceNow.
It was easy to implement. The automation is powerful. The asset management is simplified by the agent.
Most of the time, you can do everything with the built in tools.
The are useful addins. The best ones are created by Freshworks and Effy
It was easy to implement. The automation is powerful. The asset management is simplified by the agent.
Most of the time, you can do everything with the built in tools.
The are useful addins. The best ones are created by Freshworks and Effy
What do you dislike about the product?
However, it's important to note that the Freshservice documentation is currently in an open beta phase. The lack of important features such as Backup and restore, versioning, file and picture management, advanced formatting, language management, etc. make it unusable. We've lost countless hours of work because the solution pages disappeared.
What problems is the product solving and how is that benefiting you?
Freshservice has professionalized the service desk by standardizing processes, promoting transparency, and enhancing communication. Its robust features and automation capabilities have transformed the way service requests are managed, leading to improved efficiency, reduced errors, and a more consistent user experience. This has elevated the level of service provided, contributing to increased user satisfaction and trust in the IT department.
showing 131 - 140