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Incident and Customer Service Management with ease
What do you like best about the product?
The interface is user friendly. The features are easily cusotmisable and understandable to anyone who is using the platform. The Report and insights are also helpful to manage the performance of the team
What do you dislike about the product?
The limitations when it comes to mobile app functionality is a concern. The scalablity in terms of pricing also is a major concern
What problems is the product solving and how is that benefiting you?
As an ITSM tool acts a global IT management tool for managing all IT related tasks and requests. It ables to categories Incidents as an efficient ticketing system.
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My overall experience with Freshservice is great!
What do you like best about the product?
The form fields and the ticket overview are very usefull.
What do you dislike about the product?
I'm really missing the /c search function that's functional in Freshdesk.
What problems is the product solving and how is that benefiting you?
The asset management is a great solution for our business
Fresh Service ease of use for any size IT staff
What do you like best about the product?
The out of box ease of setup was the most benificial part of aquiring Fresh Service. And then the ease of maintenance and/or changes for staff going forward
What do you dislike about the product?
Not much to dislike here but you do give up a little in customization, but thats ok
What problems is the product solving and how is that benefiting you?
Fresh Service is our main IT portal for any Help Desk support ticket and a self service portal for end users with knowlege base articles to assit them if they feel comfortable trying to solve their own issue while they wait for IT to get back with them
Fresh Service is the way to go with Ticketing systems
What do you like best about the product?
The integrations with our systems, such as laptop management. We can have it pick up SnipeIT abd SimpleMDM, so we know exactly what computer is being requested about. Makes life easy!
What do you dislike about the product?
Fresh Service is a little difficult to navigate. Sometimes tickets get lost and its kind of a hassle to try to track them down.
Overall it works but you have to find workarounds.
Overall it works but you have to find workarounds.
What problems is the product solving and how is that benefiting you?
Probably the most benificial thing is helping index issues that we have been having and having a knowledge base built up so we can extend the knowledge of our team.
Perfect service desk for our small team
What do you like best about the product?
Has all of the features in one place on on platform. Extremely easy to use but powerful at the same time. Can be as simple or as complex as you require but easy to configure.
What do you dislike about the product?
There really isn't anything I dislike about Freshservice. There are no hidden costs or missing features that need to be filled by add-ons that I have found when using previous service desk systems.
What problems is the product solving and how is that benefiting you?
Ticketing, communication, self service, knowledgebase \ documentation, incident management, alerting, asset management. I have found each of these easy to configure and easy to use.
It was easy and reliable tool.
What do you like best about the product?
its very secure and easy to manage all the tickets and Request received from users.
What do you dislike about the product?
Nothing to dislike. Everything is good abount freshservice.
What problems is the product solving and how is that benefiting you?
To manage the flow of tickets.
Freshservice la mejor herramienta para mesa de ayuda TI
What do you like best about the product?
Que es muy facil de manejar y intuitivo para un agente o usuario, tambien me gusta que permite llevar un control de casos por usuario manejando los tiempo de respuestas y de solucion para un reporte final.
What do you dislike about the product?
una de las cosas que no me gustan de freshservice es que no tiene un opcion de poner el panel en modo osucro y ya que los agentes pasan horas frente la pantalla esta opcion seria muy buena para cuidar la vista.
What problems is the product solving and how is that benefiting you?
en esta plataforma se maneja el soporte nievl 1 y 2 de TI de la empresa y nos beneficia mucho ya que nos permite llevar el control de casos y nos facilita el trabajo con las automaticaciones que trae.
Mesa de ayuda
What do you like best about the product?
Es facil de utilizar tando para administradores como para los usuarios, es muy facil de aprender y no se necesita mucho tiempo para atulizarla y sacarle el maximo provecho
What do you dislike about the product?
la verdad es muy poco lo que no me gusta de Freshservice, en mi tiempo trabajando con esta herramienta e tenido muy buena experiencia y he notado mejoria en mis trabajos finales ya que tambien te permite organizarte con tus tiempos de trabajo
What problems is the product solving and how is that benefiting you?
incidentes del area tecnica o tecnologica de la empresa en la cual me encuentro laborando y tambien como me benefia por que soy usuario de otras areas como la administrativa
Easy to use and user frendly
What do you like best about the product?
Its very easy to use and its very user friendly. Within a shot span of time i have learn a lot about fresh service.
What do you dislike about the product?
the reports and the dashboard access is depend on the plan which you take. Doenst give more options in dashboard on basic plan
What problems is the product solving and how is that benefiting you?
as if now there is a major issue with fresh service
The GUI interface is very simple.
What do you like best about the product?
That there is category for every type of task.
What do you dislike about the product?
I dislike the layout of the incidents section.
What problems is the product solving and how is that benefiting you?
It is helping me to to keep track and some IT related problems in the Organization.
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