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Fresh service web application
What do you like best about the product?
Ease of use when using the Fresh service portal, and functionality is flexiabile and meeting requirements
What do you dislike about the product?
it needs training to know your way around
What problems is the product solving and how is that benefiting you?
Inventory, IT helpdesk tickets, and customer sevice tickets
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Perfect addition to the team!
What do you like best about the product?
The most helpful about freshservice is that it's quick, easy and user friendly. A click of a button and people are able to submit tickets.
What do you dislike about the product?
No dislikes about freshservice as they been very helpful throughout the whole implementation.
What problems is the product solving and how is that benefiting you?
Freshservice helps resolve the simplicity so that end users can submit a ticket without any issues.
A complete ITSM tool
What do you like best about the product?
This ITSM tool is really fresh, perfectly suited to the name of the system based on its features and new updates every month. It has everything you need for the end-to-end process of IT. Also, it was easy to set up.
What do you dislike about the product?
Since there are so many updates, sometimes I feel like there's a lack of context, articles, or product launches. Also, chatbot is not compatible to Google workspace
What problems is the product solving and how is that benefiting you?
A portal for everyone to use whenever they need. Second, a service catalog for visibility of our services. Next is workflow automation to expedite the approval and escalation processes. Then, asset discovery helps us easily monitor all our assets. Lastly, analytics for reporting and analysis purposes.
Made to be simple and easy
What do you like best about the product?
It can convert email to ticket very simply
What do you dislike about the product?
Uploading bulk assets is a little bit hard
What problems is the product solving and how is that benefiting you?
NA
Its very easy to understand
What do you like best about the product?
Easy to understand handy to use
Admin can set rules for agent
Admin can set rules for agent
What do you dislike about the product?
After closing the ticket ist not updated need to update again then only its closed
What problems is the product solving and how is that benefiting you?
It helps in connecting with our customers internal as well as external and helps in resolving their issues
Pretty Happy
What do you like best about the product?
What I like best about Freshservice is its simplicity and ease of use. The basic licenses work quite well for our team. Also, the support has been a positive aspect. We tried out a competitor but could not even get their support team to respond.
What do you dislike about the product?
The jump in cost from basic licenses to premium licenses is pretty big. It might be nice to pay a reduced cost increase for the specific feature we are interested in.
What problems is the product solving and how is that benefiting you?
Freshservice helps our company keep track of issues so they are not forgotten. It also helps users know where to go for support. Finally, it allows a support team member to monitor the tickets while other members take time off.
Simply Easy and User friendly
What do you like best about the product?
User interface and Apps integration as it works perfectly.
What do you dislike about the product?
The update process can be made simpler than it is.
What problems is the product solving and how is that benefiting you?
Communication between clients and us is super easy through Freshservice. To keep history of old tickets and linking solutions with tickets is a key feature for us.
Easy to use and flexible ticketing system
What do you like best about the product?
Integreting FreshService to our current processes has been really easy. Technicians find it easy to use, and the self-service portal has been easily adopted by the end user. We deployed it over 2 weeks, and are happy with its evolution since then. The FreshService teams deploys an impressive amount of improvements and new features every month, it is challenging (in a good way) to keep up and use them to improve our services.
What do you dislike about the product?
It is not always easy to have appropriate support, you never know from one time to another. We sometimes need to provide a lot of information for some bugs to be resolved, specifically when it is related to login issues.
What problems is the product solving and how is that benefiting you?
FreshService helps the IT team to manage assets more efficiently and store and share ITSM knowledge. It enables self-service support for our end users, and it provides highly configurable workflows, reports, forms, ... no matter what the problem is, we can find a way to resolve it quickly using Fresh.
One of the most tool
What do you like best about the product?
My experience on this tool is very positive. Great items to work on ticket and manage assets. Then the onboarding process optimization is very simple to set and to use
What do you dislike about the product?
Nothing. This tool have great margins of improvement. So I'm very satisfied about this.
What problems is the product solving and how is that benefiting you?
Freshservice have fixed many problems like: onboarding process, ticketing organisation and managing. Manage of ICT priority
Excellent help desk application (ITIL at its best)
What do you like best about the product?
Ease of use in both ticket placement and administration
What do you dislike about the product?
The truth is that I still can't find a counter for this tool
What problems is the product solving and how is that benefiting you?
Actually the support with Freshservice is very good and fast, from the commercial part also the allocation of licenses and payment methods are very fast and easy respectively
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