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Freshservice is good tool with attractive interface.
What do you like best about the product?
In a Freshservice, We are managing the ticket efficiently for the issues reported by the customer.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
What do you dislike about the product?
Freshservice does not have more integrations compared to other tools such as Snow or Salesforce.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
What problems is the product solving and how is that benefiting you?
Managing the customer's queries helps resolve the issue in a timely manner(SLA).
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fresh service has good user interface and easy to use tool features
What do you like best about the product?
With this tool, we can manage our customer tickets precisely.
What do you dislike about the product?
Currently, there is no dislike which I can share here
What problems is the product solving and how is that benefiting you?
We are working on a team and this tool helped us to improve our working capabilities.
Freshservice is real IT service
What do you like best about the product?
The best part is to associate of Assets with tickets and collaborate other tickets to Change and problem tickets.
What do you dislike about the product?
Automation is lacking in change request which needs to resolved.
What problems is the product solving and how is that benefiting you?
We implemented a freshservice for the service desk. Using for Incident, Service request, change request and problem request. Also, extracting reports from analytics.
We have automised the incident management and service request management process of approvals.
We have automised the incident management and service request management process of approvals.
nice ticketing tool but sometimes hard to customize
What do you like best about the product?
easy to use by the users. nice interface
also the analytics and admin sections are useable without knwoledge or programming skills. pretty intuitive to set up rules and workflows.
also the analytics and admin sections are useable without knwoledge or programming skills. pretty intuitive to set up rules and workflows.
What do you dislike about the product?
customization is an issue in Freshservice. We want to customize more but run into blockers a lot.
also the analytics miss some parameters we would like to check on. Also the user interface is made to be easy to use but compromises have been made on the data you can collect.
also the analytics miss some parameters we would like to check on. Also the user interface is made to be easy to use but compromises have been made on the data you can collect.
What problems is the product solving and how is that benefiting you?
customers can raise tickets to our support, planning and orderdesk teams for all their questions/orders/issues
It has very attractive user interface, easy to use, good analytical and reporting structure
What do you like best about the product?
It gives us good insight into the data which can be used for customer presentation and for management insights
What do you dislike about the product?
Live dashboards are not providing more insight of ticket data, we have to create report analytics for the more insights
What problems is the product solving and how is that benefiting you?
Centralised data management, Easy customer interaction, Secure and safe for storing customer data
World best ticketing tool
What do you like best about the product?
I really love Freshservice features like easy-to-log-in, design, security, dashboard, Customer support and assign ticket tracking.
What do you dislike about the product?
In my own words, I think it's a little costly compared to others ticketing tools.
What problems is the product solving and how is that benefiting you?
Freshservice customer support is always ready to help your valuable customer. he resolves all types of queries on sort spend on time. We also automate a lot of repetitive tasks.
The ticketing solution (not a platform)
What do you like best about the product?
Freshservice is highly configurable yet is completely an out of the box solution. Most small to medium sized companies do not have the resources to pay for resources needed to build a soloution from platforms like Ivanti or ServiceNow. That being said Freshservice can offer a very similar service with no coding requirements needed. Given that it costs us less to run Freshservice but still have a soloution that is useful to the company.
What do you dislike about the product?
There are some limitations to not being able to build the tool you are looking for from scratch. Therefore you do come across situations where you have to make sacrifices in terms of customization that you were used to previously with other tools. That being said Freshservice comes closer than any other tool to giving you all the tools and features you need to make anything you want without an expert or developer support.
The only other thing I must point out directly is that the slack/Freddy integration is terrible. They say it is still in beta but expect you yo pay a premium for it. I have to say it doesn't come close to any other competitor in terms of usefulness or features. I would really prefer them to modernize the slackbot to be more like Halp or closer to Moveworks as it just completely useless in its current form.
The only other thing I must point out directly is that the slack/Freddy integration is terrible. They say it is still in beta but expect you yo pay a premium for it. I have to say it doesn't come close to any other competitor in terms of usefulness or features. I would really prefer them to modernize the slackbot to be more like Halp or closer to Moveworks as it just completely useless in its current form.
What problems is the product solving and how is that benefiting you?
Our freshservice account is used as a one stop shop for all our company needs including HR, information security, analytics, customer privacy, and facilities.
We have been able to centralize help services to which previously support was scattered using different services and methods. This has saved us time and money in this way.
We have been able to centralize help services to which previously support was scattered using different services and methods. This has saved us time and money in this way.
Amazing experience
What do you like best about the product?
Very user-friendly, I don't remember having to ask for help since I started working with freshservice. This is the best cloud-based IT Help Desk and service management solution I have found.
What do you dislike about the product?
At the moment I haven't found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
We tried using a lot of service management solutions without success. Now we can actually follow the tickets with ease. It utilizes robust processes like incident management, problem management, change management, asset management, and service catalog management to streamline IT service delivery
The most user-friendly and features rich ITSM tool I've ever used
What do you like best about the product?
Fresh Service is easy to use and has many standard features, which other providers would charge more for. It is genuinely an ITOM tool, not just an ITSM tool. I love that I can get tools\ to run the whole IT dept. from.
What do you dislike about the product?
The SaaS and inventory management portions could use a little more love and care. It is not the easier to search and pull reports from. It does the job, but it could benefit from some updates.
What problems is the product solving and how is that benefiting you?
It is great for an SMB business as it is the only tool you need to run your whole IT Operation: Service Catalog, Problem, Incident, Change, and Service Request Management, Alerting, On-call, Knowledge Base, Workflows and integrations, and so much more.
My experIence in Freshservice
What do you like best about the product?
It feels like you are entering a free unlimited zone of functionalitys and features, the thing i like the most is that its open for the admins imagination and can live up to every IT Admin requirement
What do you dislike about the product?
To be frankly honest there is nothing i "dislike" i just wish if the support level would be faster and if possible have a full documentation of new system features
What problems is the product solving and how is that benefiting you?
A ticketing system for all my companys departments with flexible workflows help the company to adjust the system based on their needs and specific requirements
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