Freshservice
Freshworks Inc.External reviews
1,281 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshworks is awesome
What do you like best about the product?
My ability to see everything that is happening in my department. Game changer!
What do you dislike about the product?
It would be valuable to have more features regarding their reporting tools.
What problems is the product solving and how is that benefiting you?
Freshservice has helped tremendously with our workflow, communication, and overall customer satisfaction. It also help with evaluation of my techs as I now have actionable data to work from.
IT service desk
What do you like best about the product?
What I like most about Freshservice is that it is very easy for end users to use. I use it daily at the IT help desk in my organization or company, and it helps me a lot.
What do you dislike about the product?
There is little or nothing to respond to this question since I really like Freshservice and consider it one of the best tools in my organization, as we use it as an IT help desk in the company where I work.
What problems is the product solving and how is that benefiting you?
One of the main problems that freshservice helps me personally solve, and I noticed it since I started using it, is the issue of organization. I have the cases that come to me organized according to their importance or whether they are an incident or a service request, and I can complete my tasks within the stipulated time and give priority to the most important cases.
IT incident resolution
What do you like best about the product?
What I like most about freshservice is that it helps me daily in my duties as a technologist and user of my organization's service desk, and it allows me to perform my tasks in an organized and timely manner since it has an organized and easy-to-manipulate interface.
What do you dislike about the product?
There is nothing I don't like about freshservice, honestly I use it every day in my work and it seems to me one of the best tools I use in the company where I work, so the answer I can give to this question is that I like everything about freshservice.
What problems is the product solving and how is that benefiting you?
The problems that I am personally solving are that, as we manage the help desk in the IT area of my organization, it allows me to organize the number of cases that come to me and be able to fulfill them within the stipulated time. Since we started using Freshservice, the quality of attention and service we provide to users has improved considerably.
Fresh service
What do you like best about the product?
The truth is that I like using Freshservice a lot because I consider it a very intuitive tool and easy to use in my daily tasks.
What do you dislike about the product?
There is little I can say or answer in this question since I use Freshservice daily in my work as we use it as a help desk in the technology department.
What problems is the product solving and how is that benefiting you?
This is greatly resolving the issue of organization and work times, as I have organized the cases that come to me in terms of timing and importance of each one, and it helps me to have goals and achieve my objectives. I highly recommend freshservice to organizations.
Case management in the technology area
What do you like best about the product?
What I like most about this platform is that it is interactive and allows me to upload cases and give quite comprehensive follow-up to this and any other case or requirement that I have.
What do you dislike about the product?
What I don't like is that it doesn't allow me to have direct communication with the agent assigned to me, and only through emails and the case responses. Other than that, everything is very good.
What problems is the product solving and how is that benefiting you?
technology issues such as problems with office, network software that we use in the company, among others, I report these cases and they are assigned to an agent, and this is sent to me via email.
Help desk
What do you like best about the product?
What I like most about Freshservice is that it allows me to be organized and punctual with my tasks since I use it daily as a help desk in my organization, and I consider it one of the best on the market today.
What do you dislike about the product?
There are very few things or nothing that I could say in this question since I use Freshservice daily and I consider its interface to be very simple and very useful when using it both for the user and the administrator.
What problems is the product solving and how is that benefiting you?
The problem it helps me solve personally is that I am more organized since we started using Freshservice, and the users are also very happy because it allows us to meet the work deadlines at the help desk.
Best software for IT support
What do you like best about the product?
It is a very interactive and efficient platform when it comes to providing support and keeping records of the cases handled by each of the agents.
What do you dislike about the product?
in this part there are very few things I can talk about since this platform is very efficient for everything I mentioned earlier but one of the things that can improve is its high prices
What problems is the product solving and how is that benefiting you?
problems of yours such as issues with the company's software and hardware that affect its operation, generally all cases are reported by the employees.
The most versatile Helpdesk application I have ever worked with
What do you like best about the product?
What I like most about the Freshservice application is that it is very fast when it comes to responding to tickets and the traceability of these is very clear, seeing the continuity of the conversation and solutions
What do you dislike about the product?
Anteriormente una de las cosas que no me gustaban era que estando en el ticket al momento de responder este, por la ubicación del boton cerrar (al lado del boton responder) se presionaba el boton accidentalemente, pero todo lo demas es fabuloso
What problems is the product solving and how is that benefiting you?
The organization, assignment and management of incidents has improved significantly since here you can have everything more organized and faster
Help desk
What do you like best about the product?
What I like most about freshservice is its interface and how it helps me a lot with organizing my work time and my cases to resolve. It is very easy to use for both administrators and users.
What do you dislike about the product?
There are very few things I could say here since I use Freshservice every day and it helps me in my daily tasks, and both I and the users I help at the help desk are happy with Freshservice.
What problems is the product solving and how is that benefiting you?
Freshservice benefits me a lot, but what I like the most is that it organized my time and space since I attend to the cases that come to me and organize them according to high or low priority, allowing me to meet the estimated time.
Freshservice una herramienta de helpdesk muy facil de usar e intuitiva
What do you like best about the product?
The truth is that freshservice is an application that is very easy to use, intuitive and that updates all its modules as they observe the needs of users and the updating of ITIL standards.
What do you dislike about the product?
At the moment I can't find anything that I dislike about Freshservice, as I indicated I really like Freshservice for its ease of use and at the same time how robust it is with ITIL standards
What problems is the product solving and how is that benefiting you?
Previously, the help desk was very messy and delivered solutions very late and even some were not given, after using Freshservice all this improved since cases are organized according to their priority and thus they are attended to, apart from this traceability of the incidents can be seen in the same ticket and at any time, even after several years have passed.
showing 271 - 280