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The best Service Desk software on the market
What do you like best about the product?
Easy and even fun to use. Super to configure with elegant orchestration and features.
What do you dislike about the product?
Better integration with zoom, and bring back the slack integration that allows converting slack message history to a ticket.
What problems is the product solving and how is that benefiting you?
Turnkey Service Desk, Asset Management, License Management. All work seemlessly.
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The best way to leverage information techniques and grow your business
What do you like best about the product?
It is a great IT-oriented help tool to bring better asset management to the organization and provide help as quickly and accurately as possible to staff across the organization and customers. I like how intuitive it is and the ease of use implied by its good design and simplified processes; in addition, it has a very good ticket manager, which allows us to make a detailed and accurate tracking of tickets from start to finish.
What do you dislike about the product?
It has quite limited filtering capabilities and little help documentation to train new users who are integrated into the use of the software in the organization.
What problems is the product solving and how is that benefiting you?
Freshservice is an indispensable tool today for my organization when working with information techniques to bring better management in generalized terms. How it allows us to manage assets and incidents is incredibly easy and saves us a lot in terms of time and resources, allowing us to work in a more efficient way for the progress and growth of our business.
Good product if not an MSP
What do you like best about the product?
Nice interface and they've made a lot of new features
What do you dislike about the product?
Support could be better, and their analytics could be more powerful. They need a better suite of products as the CRM is lacking
What problems is the product solving and how is that benefiting you?
This product runs our service desk and customer interface
Management of all ours clients from a centralized platform
What do you like best about the product?
I like Freshservice, it is software that has a very easy-to-use interface, no matter if you are a professional or a beginner in this area. From my point of view, Freshservice is one of the best ITSM software that exists, it helps me in the preparation of campaigns and the administration of web pages and social networks, through this software the digital organization of the company and its external cases are well structured. Its price is good because it offers many useful functions, the development of this software is optimal and the results obtained are excellent and of quality, in addition, the support team is efficient, they respond immediately and provide accurate solutions.
What do you dislike about the product?
It is complete software but the mobile version does not compare at all with the PC version, it is difficult to use and it is difficult to adapt to it. I would like this function to improve since at certain times I need to use it on mobile.
What problems is the product solving and how is that benefiting you?
This software has become a fundamental tool in my field of work because it helps me manage to advertise to attract customers; in addition, it helps me provide full support within digital management. Among the characteristics that Freshservice has is that I can use ITSM in each of the aspects, it does not cause any type of problem when interacting with a client and all users have communication. It is a tool that is always advancing, every day it improves and all its updates are better than the previous ones.
Useful IT ticketing tool
What do you like best about the product?
Simple to use
User friendly
Email notifications when new tickets are raised and existing tickets are responded to and closed/status chagned
User friendly
Email notifications when new tickets are raised and existing tickets are responded to and closed/status chagned
What do you dislike about the product?
Search functionality could be improved. It can sometimes be a bit difficult to find details from old tickets.
What problems is the product solving and how is that benefiting you?
Providing a ticket management system for the business across a number of functions including IT, People, Legal etc.
Very hard to find an ITSM solution that competes with it, it's incredibly good
What do you like best about the product?
I love it, it is a user-friendly tool with a very friendly interface that makes things easier for expert and novice users. Currently, I consider it to be the best ITSM tool on the market, it brings a lot to the business organization and its use cases are extensive. The price of this tool is fine if we take into account everything it offers, how fast it works and the results obtained. The quality of their support team is high, they are always available when there is an incident or simply a question.
What do you dislike about the product?
I am surprised how difficult it is to use the mobile application, on the other hand, I think that the database query times could be optimized.
What problems is the product solving and how is that benefiting you?
Freshservice has become the main weapon in our contact center because of the subtle and efficient way it helps manage queries from other users and facilitates support internally and externally. Thanks to its features we can take better advantage of ITSM in every way, improve problem resolution for all users, query and track user communication, implement knowledge bases to solve common problems faster, and much more. It is a tool with wide scalability.
Recommendations to others considering the product:
Visually and functionally it is simply amazing and adapts in an amazing way to any contact center environment; it is a powerful weapon for internal and external support people and a win-win for companies that implement it.
FreshService is a great ITSM tool
What do you like best about the product?
I like the fact it is cost-effective and shows a lot of value as it comes with a ton of features for its pricepoint. I am used to using ServiceNow and FreshService can compete with SN from an ITSM standpoint.
What do you dislike about the product?
The limitations in portal design and the need to be an HTML coder. I havent been able to see if we can have parent portal pages with child pages and designing these will require coding expertise.
What problems is the product solving and how is that benefiting you?
Full ITSM tool and reporting of the customer requests. It enables me to create support information back to customers and report back internally to the team and to upper board management.
Freshservice is a very helpful tool.
What do you like best about the product?
Creating workflows is a simple process. I quickly figured out how to utilize all of the options in the Admin section. The entire experience is pleasant and straightforward to use with a contemporary appearance and attractive iconography.
What do you dislike about the product?
The layout may be more refined. I prefer designs with little excess space and padding so that I can view elements clearly and fast.
What problems is the product solving and how is that benefiting you?
Random typos that happen when entering assets are the biggest threat to our ability to keep track of them over time. In a big business, these can add up. The advantage is a full service for keeping track of assets.
Recommendations to others considering the product:
I believe you should utilise this programme since it will be of great assistance and offers excellent tech support to answer any issues you may have.
Excellent ITSM product
What do you like best about the product?
Freshservice has allowed a much better picture of the support status of our internal client base and allowed us to provide better SLA response times to the clients.
What do you dislike about the product?
My only issue with Freshservice is the language customisation issues within the Onboarding forms. Currently, you are unable to have more than 1 language on the onboarding form and as our company spans multiple countries this is an issue where the user's first language is not English.
What problems is the product solving and how is that benefiting you?
Freshservice has enabled us to provide superior service to the users over our previous helpdesk solution allowing for more efficient working.
Powerful ITSM Tool
What do you like best about the product?
all possible ways of handling a Ticket - displayed in a single view, easy to share the document and secured links,
easy to search a required ticket, and easy to read all thread conversion in a single page ( better than Zendesk)
easy to search a required ticket, and easy to read all thread conversion in a single page ( better than Zendesk)
What do you dislike about the product?
I love all, it's expensive but reaches user expectations and worthy application
What problems is the product solving and how is that benefiting you?
Creating Tickets, and assignments for the individual person, and follow-up till the completion.
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