Freshservice
Freshworks Inc.External reviews
1,287 reviews
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Help desk
What do you like best about the product?
What I like most about Freshservice is that it allows me to be organized and punctual with my tasks since I use it daily as a help desk in my organization, and I consider it one of the best on the market today.
What do you dislike about the product?
There are very few things or nothing that I could say in this question since I use Freshservice daily and I consider its interface to be very simple and very useful when using it both for the user and the administrator.
What problems is the product solving and how is that benefiting you?
The problem it helps me solve personally is that I am more organized since we started using Freshservice, and the users are also very happy because it allows us to meet the work deadlines at the help desk.
Best software for IT support
What do you like best about the product?
It is a very interactive and efficient platform when it comes to providing support and keeping records of the cases handled by each of the agents.
What do you dislike about the product?
in this part there are very few things I can talk about since this platform is very efficient for everything I mentioned earlier but one of the things that can improve is its high prices
What problems is the product solving and how is that benefiting you?
problems of yours such as issues with the company's software and hardware that affect its operation, generally all cases are reported by the employees.
Help desk
What do you like best about the product?
What I like most about freshservice is its interface and how it helps me a lot with organizing my work time and my cases to resolve. It is very easy to use for both administrators and users.
What do you dislike about the product?
There are very few things I could say here since I use Freshservice every day and it helps me in my daily tasks, and both I and the users I help at the help desk are happy with Freshservice.
What problems is the product solving and how is that benefiting you?
Freshservice benefits me a lot, but what I like the most is that it organized my time and space since I attend to the cases that come to me and organize them according to high or low priority, allowing me to meet the estimated time.
Freshservice a very versatile tool for use in Helpdesk
What do you like best about the product?
What I like the most about freshservice is that it is very easy to use, the truth is that it is very intuitive to use, and that it is up to date with Itil standards. I am really happy with the use of this tool.
What do you dislike about the product?
I have not yet found something that I dislike about Freshservice, as I indicated before it is very versatile, and it is constantly updated to provide the best user experience.
What problems is the product solving and how is that benefiting you?
In the company it was very difficult to see the traceability of the incidents that the users placed, with Freshservice all changes since the traceability of the incidents and solutions that we provide are maintained over time, in addition to the fact that the cases are assigned according to the agent in charge of said application, on the other hand, the SLA configuration allowed us to attend to the cases with the priority that is due.
Feature-rich and easy to use helpdesk service for your employees
What do you like best about the product?
The helpdesk interface is easy to use, there are many ways to automate recurring tasks and processes and there are many useful apps in the marketplace.
What do you dislike about the product?
Creating a complicated automation is not easy and will require a lot of trial and error.
What problems is the product solving and how is that benefiting you?
- IT ticketing system for employees and customers: Simplifies our workflow, each IT agent knows what to do and when, employees and customers get better service.
- Asset Management: When an employee is opening a ticket about an issue with their laptop, we can lookup that laptop right away and will be able to reference that ticket in the future via the laptop record.
- Orchestration: We can create workflows that automate our other systems, like adding a member to a Google Group or creating a Google Calendar event based on service requests that come to Freshservice.
- Asset Management: When an employee is opening a ticket about an issue with their laptop, we can lookup that laptop right away and will be able to reference that ticket in the future via the laptop record.
- Orchestration: We can create workflows that automate our other systems, like adding a member to a Google Group or creating a Google Calendar event based on service requests that come to Freshservice.
Organized
What do you like best about the product?
What I like most about Freshservice is that its interface and functionality are very intuitive and easy to handle or manipulate for both the end user and the administrator.
What do you dislike about the product?
To be honest, there are few negative things I can say about Freshservice since I use it daily in my work and company. I find it very easy to use, so there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
the main problems or incidents we resolve with Freshservice are of a technological nature in the organization where I work, it helps me stay organized and complete my tasks on time
An excellent ticketing system
What do you like best about the product?
The UI is very user friendly, allowing even first time users to undertand and implement workflows.
Also the Freshservice marketplice allow to add many useful integration to the already excellent base product.
Also the Freshservice marketplice allow to add many useful integration to the already excellent base product.
What do you dislike about the product?
The service request model does not allow a capillar management of the different cases, making the process automation more complicated
What problems is the product solving and how is that benefiting you?
It allow a to collect all company issues and incindents on a single platform, while also providing an automated onboarding / offbaording process for the user management
Fresh Service Review
What do you like best about the product?
The easy-to-use interface! I also like the layout!
What do you dislike about the product?
Lack of training material on how to fully utilize all of the features it has.
What problems is the product solving and how is that benefiting you?
It helps us to place the relevant tickets in the relevant queues right away without needing to dispatch them.
Excellent IT ticketing system
What do you like best about the product?
We really enjoy the customizability of the portal/ticket flows.
What do you dislike about the product?
I feel like features get added a little too frequently, and they can't be disabled. This causes unnessary menu items we never use.
What problems is the product solving and how is that benefiting you?
We use it as an internal IT ticketing system for 350 employees with 5 admins.
SSO with AzureAD works great and simplifies the process for new hires.
SSO with AzureAD works great and simplifies the process for new hires.
Freshservice _ Great Tool Adhering to All Departments
What do you like best about the product?
The way this tool provides the series of reports which will cover all the required aspects of the business requirements is the most best thing which i like in this tool.
What do you dislike about the product?
the most dislike thing about this tool is sometimes the tool behaves differently and the time taken to export the information from tool also changes day to day which makes an user confuse about the timings of export.
What problems is the product solving and how is that benefiting you?
communication of the issues being faced by clients in another technology are being addressed in this tool which is helpful like this tool is being helpful to store and respond to all those issues within stipulated period of time.
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