Freshservice
Freshworks Inc.External reviews
1,274 reviews
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External reviews are not included in the AWS star rating for the product.
Fast upgrade of your customer service
What do you like best about the product?
Freshservice was easy and quick to setup. It ensures we follow through on customer inquiries and requests and provides customers a status of their request.
What do you dislike about the product?
Their rapid upgrade process breaks features at times but they have always followed up to repair the damage.
What problems is the product solving and how is that benefiting you?
Provides visibility into our performance and gives customers insight to their requests.
Easy to use and have excellent features which makes easier
What do you like best about the product?
The auto-assignment feature and canned response feature are super helpful.
What do you dislike about the product?
There are no such features all features are very usefull.
What problems is the product solving and how is that benefiting you?
It makes tasks automated and very helpful.
Freshservice is very user friendly tool and easy to use.
What do you like best about the product?
The Freshservice tool very helps full in managing the ticket for agents. Using this tool we can handle tickets very well.
What do you dislike about the product?
As of now, I feel nothing is bad about Freshservice.
What problems is the product solving and how is that benefiting you?
After starting the use of Freshservice, we have easy to find the required details in a particular ticket. This is very beneficial for me because before using this tool I have always checked the details from the created sheet but after using this I can find all details in specific ticket
Freshservice is a great tool for communication between customers and support executives.
What do you like best about the product?
Freshservice is very easy to use, both for end users and for IT administrators. The interface is clean and intuitive, and there are plenty of helpful tutorials and documentation available.
What do you dislike about the product?
The mobile app is not as good as the web app. The Freshservice mobile app is functional, but it is not as user-friendly as the web app.
What problems is the product solving and how is that benefiting you?
Freshservice provides a central location where end users can submit tickets, track the status of their tickets, and get help from IT. This has made it much easier for me to communicate with end users and to resolve their issues quickly and efficiently.
I recently had a user who was having trouble with their computer. They submitted a ticket through Freshservice, and I was able to quickly resolve the issue by remotely accessing their computer.
I recently had a user who was having trouble with their computer. They submitted a ticket through Freshservice, and I was able to quickly resolve the issue by remotely accessing their computer.
Very good Experience
What do you like best about the product?
It is very user frandly and can be learn from any user.
What do you dislike about the product?
As of now, nothing is bad about fresh service.
What problems is the product solving and how is that benefiting you?
It is helping us to resolve the incidents raised by other users.
Way to connect to IT on timely manner
What do you like best about the product?
Documentation, System info, Device information, End user support, Licenses, and renewal, Combine services with 3rd party, Connect with Microsoft with the info.
What do you dislike about the product?
Still need to add options for the IT team meeting options, Few services are not yet connected (not huge so it is ongoing work so expecting in an year)
What problems is the product solving and how is that benefiting you?
They are quick over problem-solving if any of the IT members are facing some access. Resolving in a timely manner helps to service out internal members on time.
FreshService, an affordable all-in-one IT Helpdesk
What do you like best about the product?
We love the fact that the helpdesk and inventory system are all in a single place. It allows us to quickly track assets assigned to various users across our organization.
What do you dislike about the product?
They like to periodically change things that we don't use, but the UI changes impact other parts of the interface that we do. I understand the need for changes and improvements but sometimes would like an option to opt-out.
What problems is the product solving and how is that benefiting you?
We use Freshservice as the main helpdesk for our organization. It also hosts our inventory database and user self-help guides. It has increased our team's efficiency by giving us a quick, easy, and, most importantly, convenient way to interact with our users about tech issues.
Freshservice is good tool with attractive interface.
What do you like best about the product?
In a Freshservice, We are managing the ticket efficiently for the issues reported by the customer.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
We are working in a team, and these tools help us to manage the work as a team in the fresh service.
What do you dislike about the product?
Freshservice does not have more integrations compared to other tools such as Snow or Salesforce.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary communication tool.
What problems is the product solving and how is that benefiting you?
Managing the customer's queries helps resolve the issue in a timely manner(SLA).
fresh service has good user interface and easy to use tool features
What do you like best about the product?
With this tool, we can manage our customer tickets precisely.
What do you dislike about the product?
Currently, there is no dislike which I can share here
What problems is the product solving and how is that benefiting you?
We are working on a team and this tool helped us to improve our working capabilities.
Freshservice is real IT service
What do you like best about the product?
The best part is to associate of Assets with tickets and collaborate other tickets to Change and problem tickets.
What do you dislike about the product?
Automation is lacking in change request which needs to resolved.
What problems is the product solving and how is that benefiting you?
We implemented a freshservice for the service desk. Using for Incident, Service request, change request and problem request. Also, extracting reports from analytics.
We have automised the incident management and service request management process of approvals.
We have automised the incident management and service request management process of approvals.
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