Freshservice
Freshworks Inc.External reviews
1,281 reviews
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External reviews are not included in the AWS star rating for the product.
Has made a huge difference in our department's productivity
What do you like best about the product?
Easy to use and easy to train users on. Also, lots of features!
What do you dislike about the product?
Sometime there are too many option to customize. I think some customers may want a simpler system.
What problems is the product solving and how is that benefiting you?
Ticket priority and management SLA's. Also, we have historical data that we can report on. Reduced customer frustration and increased visibility into daily work.
Very responsive
What do you like best about the product?
Fresh service personnel are very available and always eager to help and assist
What do you dislike about the product?
chat facility not always manned by staff
What problems is the product solving and how is that benefiting you?
Incident management, problem management, change management
Recommendations to others considering the product:
The application is worth using. Make sure to integrate with AAD and use Sing sign on
Fantastic Service Without Hard work
What do you like best about the product?
The simplicity of setup and go is nice.
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
What do you dislike about the product?
Support can take a little longer than wanted
some functionality is price locked but the ones that are really wanted can be significantly more.
some functionality is price locked but the ones that are really wanted can be significantly more.
What problems is the product solving and how is that benefiting you?
Helpdesk Support with incident and Service Requests is the primary reason we purchased this SaaS.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
Recommendations to others considering the product:
Fantastic product especially for the price. Consider the Growth potential as well as the Roadmap in store. not to mention the Features that are requested.
Freshservice review
What do you like best about the product?
Responsive, good and easy to use interface.
Seamless integration with office 365.
Straightforward to manage.
Seamless integration with office 365.
Straightforward to manage.
What do you dislike about the product?
There is no pagination option, to increase the number of tickets you can see on one page.
What problems is the product solving and how is that benefiting you?
We use it as our service desk ticketing system and with the workflow automator out tickets are sent to the right teams.
We track our assets (employees pc via the freshservice agent)
We track our assets (employees pc via the freshservice agent)
Fresh and clean by Freshservice
What do you like best about the product?
Features are great and it's easy to navigate
What do you dislike about the product?
Pricing should be flexible with the and assets
What problems is the product solving and how is that benefiting you?
Asset, service catalog, project management.
Good tool
What do you like best about the product?
time for the new features that you are developing.
What do you dislike about the product?
Some cases the support take a lot of time.
What problems is the product solving and how is that benefiting you?
Tracking for our process. Independency of systems department.
user friendly and simple to use
What do you like best about the product?
what i like best is that i can schedule my groups the way i like
What do you dislike about the product?
i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation
What problems is the product solving and how is that benefiting you?
to see how much work we have a day, a week or a month, and make it more easy for us to solve same occurring problems
Recommendations to others considering the product:
Is good and easy to use
Positive experience so far!
What do you like best about the product?
We looked at several different solutions before moving to freshservice. I must say so far we are pleased. They seem to be the most progressive and forward thinking of the bunch. Maybe some inovation still left in them!!
What do you dislike about the product?
We wish we could have better time tracking options. IE Our old system had a slightly better module for tracking time and reporting but that is minor compared to the improvements.
What problems is the product solving and how is that benefiting you?
Client communications. Ticket Tracking. Much better engagement with customers.
Recommendations to others considering the product:
Make sure you compare all the various bit and pieces.
Freshservice is an online IT Service Management solution
What do you like best about the product?
FreshService agent is very easy to install and set up. Every time a new employee enrolls in our company we install it on their computer in a matter of minutes. We use it as an asset management software, but of course it does not breaches any of our personal data.
What do you dislike about the product?
One of the major cons of this tool is that it may be harder to customise if you are planning to have it set up on a big company. For that, though, there is an enterprise solution that could fit any purpose but comes with an added price to pay.
What problems is the product solving and how is that benefiting you?
We use it for the sake of asset management.
Excellent ticket system
What do you like best about the product?
It is a very intuitive Helpdesk tool. It is very easy to interact with this tool, to have an order in each one of the tickets and to be able to solve and receive information from the clients quickly, in order to solve any problem.
What do you dislike about the product?
The only thing I think they need to add is to integrate their ticket system with other apps.
What problems is the product solving and how is that benefiting you?
It has helped to serve customers more quickly, to manage incidents in the system and to offer better support.
Recommendations to others considering the product:
I recommend that you use this ticket system to any company that needs to manage errors, doubts and quickly respond to their customers.
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