Freshservice
Freshworks Inc.External reviews
1,281 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined ticketing with easily managed visibility and tracking
What do you like best about the product?
Customization is VERY intuitive. Dashboard is very telling as well
What do you dislike about the product?
Search function is clunky. Often have a hard time finding tickets based off of key words.
What problems is the product solving and how is that benefiting you?
Remote IT support for a shipping terminal.
Also, asset management.
Also, asset management.
Freshservice provides some good tooling for ouhr IT Service Management organisation
What do you like best about the product?
The fact that i can change all of the code. so i can persionalize the front-end portal like i want
What do you dislike about the product?
I want some more demo video's. and i would like to get some concepts on how other company's have Freshservice intergrated
What problems is the product solving and how is that benefiting you?
Freshservices is ouhr tooling for the IT Service Management (ITSM) organisation
fresh service become bridge in-between IT service and the business departments
What do you like best about the product?
Ticketing creation and the approval design, which helps specially in "Business department services" , it's easy to forward for the approval immediately when ever user raises the business service request. Also it helps the business department manager to approve or reject via dedicated links in the mail itself.
What do you dislike about the product?
Primary details not capturing when we link the ticket with change or problem. I feel at-least the requester ID should be captured when we are linking with any ticket to any other change or problem and if allows to modify, then the IT rep can able to change if needed.
What problems is the product solving and how is that benefiting you?
business department users requesting via the portal, from any-ware and anytime the users and IT representatives can communicate each other. getting the notifications and alerts to make notifications. helps to breakdown the service request to child tickets and serve better and fast by sharing work.
FreshService Ticketing Tool for IT management
What do you like best about the product?
The tool is easy to use and the interface is pretty much easy and anyone can easily work on this. The updates will be sent automatically to the requester and the requester will be up to date on the status and also on the progress.
What do you dislike about the product?
The tool is good to use and I have found nothing as such to dislike the tool.
What problems is the product solving and how is that benefiting you?
IT related issues that are raised by end users are being addressed and also fixed. The end users are updated on the status and process of their request and also issues or incidents. The issue is highlighted and based on the problem the issues are fixed and made sure the same problem does not occur again. This is one of the greatest benefits.
Recommendations to others considering the product:
If you are looking for a decent ticketing tool for service desk then you can go for this tool.
Good product, stable cloud based solution
What do you like best about the product?
This is a good product, with stable cloud based solution, many options, and a good price point. We use the service desk and asset management functions and have no complaints.
What do you dislike about the product?
Not much to dislike, many price tiers to match to your options. We do not have any complaints at this time. iOS development was a little slow years ago, but they have caught up now.
What problems is the product solving and how is that benefiting you?
Information Systems help desk system and asset management.
Recommendations to others considering the product:
This is a solid product and a good alternative to some of the other industry standard tools.
You platform is very intuitive and answering perfectly on our needs.
What do you like best about the product?
That i managed to learn by myself how to use the platform.
What do you dislike about the product?
That i can't swipe between my tickets more easily.
I'll take an example from your competitive salesForce. There you can open each ticket with a different tab inside the platform and you don't have to open it with a new window like in here.
I'll take an example from your competitive salesForce. There you can open each ticket with a different tab inside the platform and you don't have to open it with a new window like in here.
What problems is the product solving and how is that benefiting you?
I can manage all of my costumers assets and calls very easily.
Also all of the automatic replay by rules are very useful.
Also all of the automatic replay by rules are very useful.
Freshservice
What do you like best about the product?
The simplicity of the solution and the fast adoption.
What do you dislike about the product?
It lacks of workflow automation capabilities.
What problems is the product solving and how is that benefiting you?
IT service management: Incident Management, Service Management.
App developer for Freshservice
What do you like best about the product?
It's a great platform to manage tickets and get support from your IT and Support department. Also, developing apps for Freshservice gives you the possibility to expand and customize your experience to fit your needs.
What do you dislike about the product?
The platform is still in development and it's missing some features Freshdesk already has.
What problems is the product solving and how is that benefiting you?
Getting our IT team in sync with our Trello platform has been easier since we're using the Trello app.
Nice System for Free
What do you like best about the product?
Easy to use (after you set it up) - plus there's a mobile app! Branding is a nice touch. Color customization of the portal.
What do you dislike about the product?
With free version, the form fields aren't as customizable as one would like.
What problems is the product solving and how is that benefiting you?
New IT Consulting firm ticket and call tracking. Love the automated email alerts.
Recommendations to others considering the product:
Great system in free mode - cannot speak for paid versions
Reliable service, no problems that I've come across
What do you like best about the product?
The depth of the customizability we can achieve with FreshService is the biggest reason why we went with this product.
What do you dislike about the product?
The limit on the amount of assets we can use in the asset tracker.
What problems is the product solving and how is that benefiting you?
We use it primarily as our IT ticket system, and also as our asset tracker.
Recommendations to others considering the product:
Freshservice is a solid option for IT departments, uptime has been flawless and their api makes automation from our in-house apps a breeze.
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