External reviews
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My experience has been very good. Support is fast and thorough
What do you like best about the product?
Their support service is very fast thorough
What do you dislike about the product?
I havent found anything yet that I dislike.
What problems is the product solving and how is that benefiting you?
Getting issues to the correct agents to solve their needs
Recommendations to others considering the product:
I dont have any
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Freshservice
What do you like best about the product?
The design is simple and elegant. It is easy to customize and even easier for the user to access. The Support staff at Freshservice promptly answers my issues and keeps in touch until my issues are resolved.
What do you dislike about the product?
We have only been using this service for less than a year and have never had a Help Desk before,. We are learning as we go. We have not come across anything yet that we dislike.
What problems is the product solving and how is that benefiting you?
We now have an accurate Inventory of assets and the software installed on them. We are slowly building a database of issues and solutions.
Great Ticketing System
What do you like best about the product?
Freshworks makes sure I don't miss any requests and prioritize my work day.
What do you dislike about the product?
In order to close out tickets there is a lot of information required before I can close. This can slow me down but is actually a good thing when I need to run reports.
What problems is the product solving and how is that benefiting you?
Internal customer service, now my team always lets someone know when they have picked up a request and what the progress is. We also never miss a request since tickets catch what the team might miss in an email shuffle
Recommendations to others considering the product:
None
Very easy to use - fast and responsive help desk solution and responsive support team.
What do you like best about the product?
The help desk is easy to use, loads quickly, and is very intuitive.
What do you dislike about the product?
The documentation can be sparse at times, but the very responsive support team makes up for this.
What problems is the product solving and how is that benefiting you?
The help desk system replaced a much older, clunkier system that was difficult to use.
Recommendations to others considering the product:
It's a very easy-to-use product and is a great help desk solution for small businesses.
This is an outstanding resource but it sounds like an exercise in advance
What do you like best about the product?
For both Tech Support and end customers, the Fresh Software model continuously increases their usability. The ios app is frequently updated with an outstanding gui, making it easy to monitor issues, issues and improvements. Notifications make it possible for our project to keep my eye on the beat.
What do you dislike about the product?
I don't like it too much, but I also find the paperwork is incomplete in terms of stuff I want to do. They revamped their database recently (this is, over the last 2 years), and it may be a bit of a hassle to try to match the screenshots of their old database. I am a self-serve person and while I have had a fantastic experience every time I opened a book, I like to be able to deal with this on my own.
What problems is the product solving and how is that benefiting you?
It lets me keep track of all the problems that emerge, I am a one-man Army Manager. Through my apps, I will watch and see patterns. I always read all the various presentations that explain what I'm doing that our owner's squad. It helps me to understand why something could happen in the night as quickly as they can, regardless of the flames that I set out.
Recommendations to others considering the product:
It is an important resource for small to medium-sized businesses. I would expand that to include more populations if it were more flexible.
Very responsive customer support
What do you like best about the product?
The promptness of the support agent in getting back to me
What do you dislike about the product?
JAMF intergration isn't fully populating all the fields
What problems is the product solving and how is that benefiting you?
Request tracking and asset management
Freshservice review
What do you like best about the product?
Ability to integrate with multiple platforms. Availability of management team to support, the support team is readily available and escalations have a quick response time.
What do you dislike about the product?
Pricing to have more employees serve as agents
What problems is the product solving and how is that benefiting you?
Providing services to a network of schools, not limited to IT but different departments onboarded as well.
Wonderful experience with a high quality support group.
What do you like best about the product?
Ease of use, Project Management, Reporting.
What do you dislike about the product?
Haven't found any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Group collaboration on resolving IT issues. Benefits would be on the customer end with an increase in responsiveness.
Recommendations to others considering the product:
Check out the trail and first and go from there.
The software works well for tickets in general.
What do you like best about the product?
The presentation is well done and it's very clean.
The charts on the dashboard.
Creating tickets.
The way the options are positioned.
Competition between colleagues.
The ability to create forms.
Asset management.
The charts on the dashboard.
Creating tickets.
The way the options are positioned.
Competition between colleagues.
The ability to create forms.
Asset management.
What do you dislike about the product?
Small gaps like no dark theme.
No ticket date unless you put the mouse on the ticket.
When there is a response to a ticket, you only see the answer when you position the mouse on the ticket. I wish I could only see the ticket.
No ticket date unless you put the mouse on the ticket.
When there is a response to a ticket, you only see the answer when you position the mouse on the ticket. I wish I could only see the ticket.
What problems is the product solving and how is that benefiting you?
With Freshservice, I can track the arrival of new tickets in real time, I can assign them, create them and manage my own.
There may be a competitive games as the watch system all the time which is the best of the month for:
Tickets close.
The notes you leave.
The creation of tickets.
The ability to create forms of all kinds, such as for new employees and employee departures.
Etc.
There may be a competitive games as the watch system all the time which is the best of the month for:
Tickets close.
The notes you leave.
The creation of tickets.
The ability to create forms of all kinds, such as for new employees and employee departures.
Etc.
Recommendations to others considering the product:
It is easy to use, clean and does not require a huge amount of time to adapt.
It can handle thousands of tickets at the same time and thousands of assets with their features.
It costs less than some other apps that do the same thing.
I recommend this software to anyone who has an IT service in their company with hundreds of employees. It will help you track your tickets and inventory.
It can handle thousands of tickets at the same time and thousands of assets with their features.
It costs less than some other apps that do the same thing.
I recommend this software to anyone who has an IT service in their company with hundreds of employees. It will help you track your tickets and inventory.
Easy to use
What do you like best about the product?
I had a question and create a support ticket, to which they gave a very fast response, that complete my expectations. Also helping me with some suggestions that could help my solution.
What do you dislike about the product?
Maybe add more features on workflow automator
What problems is the product solving and how is that benefiting you?
The onboarding process
Recommendations to others considering the product:
It is easy to use, keep it simple and organized
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