Freshservice
Freshworks Inc.External reviews
1,281 reviews
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Excellent Ticket Management System
What do you like best about the product?
Freshservice is by far one of the most easy and intuitive ticketing systems around
What do you dislike about the product?
Bugs that have not been addressed and that support or feature requests take a LONG TIME
What problems is the product solving and how is that benefiting you?
We are rectifying and resolving problems within the office in a more efficient manner compared to when we had no ticketing system at all.
Recommendations to others considering the product:
Definitely an easy to use system. Keep in mind that inital setup is needed in order to fully integrate this into your own company.
Managing helpdesk of 5 emplyoees for 2 years
What do you like best about the product?
Clean layout. Easy to implement. Easy for endusers to understand.
What do you dislike about the product?
Lack of reporting on categories and report builder functionality
What problems is the product solving and how is that benefiting you?
Ticketing and software projects/bug fixes
MAKONIS FreshService
What do you like best about the product?
ITIL Process out of the box and the look and field
What do you dislike about the product?
A lot of page that cannot be custimized by default
What problems is the product solving and how is that benefiting you?
Ticketing and Inventory
Internal IT Helpdesk Solution
What do you like best about the product?
Added service catalog capabilities which improved workflows
What do you dislike about the product?
Random seemingly strange roadblocks for basic user experience improvements
What problems is the product solving and how is that benefiting you?
Increasing efficiency and consistency. The Service catalog has greatly improved our internal processes
Great multi-use ticketing system
What do you like best about the product?
Being able to assign tasks and approvals directly into the ticketing system really is a plus.
What do you dislike about the product?
The inability to upload multiple documents at once as well the way pasting information messes up the format.
What problems is the product solving and how is that benefiting you?
FreshService allowed us to visual appeal to our requesters with service requests as well as allow us to have better control over our projects.
Great Service that is constantly evolving
What do you like best about the product?
Freshservice is constantly instituting new ideas into its platform making the user experience a constantly improving beast! The features make it easy for my team to communicate about user concerns and issues.
What do you dislike about the product?
When users add notes to tickets, there is no really good way to track where those notes were added.
What problems is the product solving and how is that benefiting you?
Our IST helpdesk has become significantly more efficient thanks the Fresh Service's platform and tools!
Recommendations to others considering the product:
If you are using an older service or no helpdesk service at all, FreshService is a massive leap forward. I can't imagine what my day would be like having to manage a helpdesk without it!
Freshservice is reliably and easy to use software!
What do you like best about the product?
I really like the feature where you can merge multiple tickets. It keeps the queue nice and clean.
What do you dislike about the product?
It is hard to say what I dislike about this product. Everything is nicely organized and I have yet to discover all the things it can do.
What problems is the product solving and how is that benefiting you?
It is more than a service queue. You can track your assets and other business related things in it.
Recommendations to others considering the product:
Definitely would recommend to other.
Very clean, and easily manageable experience.
What do you like best about the product?
Very clean user interface which is easy on the eye. Great range of optional Statistics such as time sheets and agent reports which make monthly reports a breeze.
What do you dislike about the product?
How users aren't really encouraged when creating a ticket to choose a date for completion and urgency, which often leads to most tickets time frame to be set to default.
What problems is the product solving and how is that benefiting you?
A very vast improvement on organizational skills as jobs are now easily manageable.
Recommendations to others considering the product:
Easy management tool
Great for ticket automation
What do you like best about the product?
The ability to build templates with certain fields for different requests
What do you dislike about the product?
The UI is nice, but there are some feature that can be enhanced to make the product better
What problems is the product solving and how is that benefiting you?
Ticket automation, creation of tickets, multiple services in one spot
Better than our previous servicedesk software
What do you like best about the product?
Freshservice is a very complete solution. It covers pretty much of all our requirements, and consolidates everything into one package. Fresh are also very response to any feature requests that we make.
What do you dislike about the product?
Could look a little better, although this is obviously a personal preference.
What problems is the product solving and how is that benefiting you?
Servicedesk
Problem Management
Solution Base
Change Management
Problem Management
Solution Base
Change Management
Recommendations to others considering the product:
Give them a go, you won't be disappointed!
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