Freshservice
Freshworks Inc.External reviews
1,274 reviews
from
and
External reviews are not included in the AWS star rating for the product.
FreshService is a great ticketing tool and is super easy to use
What do you like best about the product?
The design and UI. It makes it super easy to navigate through the SAAS.
What do you dislike about the product?
Some options aren't available and they are basic.
What problems is the product solving and how is that benefiting you?
Way faster incident resolution than our previous ticketing system.
Fresh Service Review
What do you like best about the product?
They try by all means to align with ITIL's best practices. And always respond within 5 mins.
What do you dislike about the product?
A few functionalities meant to be flexible are hardcoded.
What problems is the product solving and how is that benefiting you?
Being able to quickly resolve customers' tickets on time, and provide pretty reports.
Recommendations to others considering the product:
If you are looking for something easy to configure and maintaining check Fresh Service.
Great Platform for small businesses
What do you like best about the product?
Freshservice has a huge suite of applications that help get your business moving from small to large scale businesses at a cost effective price. Their support staff is super friendly and responsive as well.
What do you dislike about the product?
While they're still in transition of unifying all of their products, it does make difficult for jumping in between products.
What problems is the product solving and how is that benefiting you?
Asset management, Employee data (HRIS), and onboarding. Freshservice makes it easy to do it all
My experience has been very good. Support is fast and thorough
What do you like best about the product?
Their support service is very fast thorough
What do you dislike about the product?
I havent found anything yet that I dislike.
What problems is the product solving and how is that benefiting you?
Getting issues to the correct agents to solve their needs
Recommendations to others considering the product:
I dont have any
Freshservice
What do you like best about the product?
The design is simple and elegant. It is easy to customize and even easier for the user to access. The Support staff at Freshservice promptly answers my issues and keeps in touch until my issues are resolved.
What do you dislike about the product?
We have only been using this service for less than a year and have never had a Help Desk before,. We are learning as we go. We have not come across anything yet that we dislike.
What problems is the product solving and how is that benefiting you?
We now have an accurate Inventory of assets and the software installed on them. We are slowly building a database of issues and solutions.
Great Ticketing System
What do you like best about the product?
Freshworks makes sure I don't miss any requests and prioritize my work day.
What do you dislike about the product?
In order to close out tickets there is a lot of information required before I can close. This can slow me down but is actually a good thing when I need to run reports.
What problems is the product solving and how is that benefiting you?
Internal customer service, now my team always lets someone know when they have picked up a request and what the progress is. We also never miss a request since tickets catch what the team might miss in an email shuffle
Recommendations to others considering the product:
None
Very easy to use - fast and responsive help desk solution and responsive support team.
What do you like best about the product?
The help desk is easy to use, loads quickly, and is very intuitive.
What do you dislike about the product?
The documentation can be sparse at times, but the very responsive support team makes up for this.
What problems is the product solving and how is that benefiting you?
The help desk system replaced a much older, clunkier system that was difficult to use.
Recommendations to others considering the product:
It's a very easy-to-use product and is a great help desk solution for small businesses.
This is an outstanding resource but it sounds like an exercise in advance
What do you like best about the product?
For both Tech Support and end customers, the Fresh Software model continuously increases their usability. The ios app is frequently updated with an outstanding gui, making it easy to monitor issues, issues and improvements. Notifications make it possible for our project to keep my eye on the beat.
What do you dislike about the product?
I don't like it too much, but I also find the paperwork is incomplete in terms of stuff I want to do. They revamped their database recently (this is, over the last 2 years), and it may be a bit of a hassle to try to match the screenshots of their old database. I am a self-serve person and while I have had a fantastic experience every time I opened a book, I like to be able to deal with this on my own.
What problems is the product solving and how is that benefiting you?
It lets me keep track of all the problems that emerge, I am a one-man Army Manager. Through my apps, I will watch and see patterns. I always read all the various presentations that explain what I'm doing that our owner's squad. It helps me to understand why something could happen in the night as quickly as they can, regardless of the flames that I set out.
Recommendations to others considering the product:
It is an important resource for small to medium-sized businesses. I would expand that to include more populations if it were more flexible.
Very responsive customer support
What do you like best about the product?
The promptness of the support agent in getting back to me
What do you dislike about the product?
JAMF intergration isn't fully populating all the fields
What problems is the product solving and how is that benefiting you?
Request tracking and asset management
Freshservice review
What do you like best about the product?
Ability to integrate with multiple platforms. Availability of management team to support, the support team is readily available and escalations have a quick response time.
What do you dislike about the product?
Pricing to have more employees serve as agents
What problems is the product solving and how is that benefiting you?
Providing services to a network of schools, not limited to IT but different departments onboarded as well.
showing 521 - 530