Freshservice
Freshworks Inc.External reviews
1,274 reviews
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External reviews are not included in the AWS star rating for the product.
Wonderful experience with a high quality support group.
What do you like best about the product?
Ease of use, Project Management, Reporting.
What do you dislike about the product?
Haven't found any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Group collaboration on resolving IT issues. Benefits would be on the customer end with an increase in responsiveness.
Recommendations to others considering the product:
Check out the trail and first and go from there.
The software works well for tickets in general.
What do you like best about the product?
The presentation is well done and it's very clean.
The charts on the dashboard.
Creating tickets.
The way the options are positioned.
Competition between colleagues.
The ability to create forms.
Asset management.
The charts on the dashboard.
Creating tickets.
The way the options are positioned.
Competition between colleagues.
The ability to create forms.
Asset management.
What do you dislike about the product?
Small gaps like no dark theme.
No ticket date unless you put the mouse on the ticket.
When there is a response to a ticket, you only see the answer when you position the mouse on the ticket. I wish I could only see the ticket.
No ticket date unless you put the mouse on the ticket.
When there is a response to a ticket, you only see the answer when you position the mouse on the ticket. I wish I could only see the ticket.
What problems is the product solving and how is that benefiting you?
With Freshservice, I can track the arrival of new tickets in real time, I can assign them, create them and manage my own.
There may be a competitive games as the watch system all the time which is the best of the month for:
Tickets close.
The notes you leave.
The creation of tickets.
The ability to create forms of all kinds, such as for new employees and employee departures.
Etc.
There may be a competitive games as the watch system all the time which is the best of the month for:
Tickets close.
The notes you leave.
The creation of tickets.
The ability to create forms of all kinds, such as for new employees and employee departures.
Etc.
Recommendations to others considering the product:
It is easy to use, clean and does not require a huge amount of time to adapt.
It can handle thousands of tickets at the same time and thousands of assets with their features.
It costs less than some other apps that do the same thing.
I recommend this software to anyone who has an IT service in their company with hundreds of employees. It will help you track your tickets and inventory.
It can handle thousands of tickets at the same time and thousands of assets with their features.
It costs less than some other apps that do the same thing.
I recommend this software to anyone who has an IT service in their company with hundreds of employees. It will help you track your tickets and inventory.
Easy to use
What do you like best about the product?
I had a question and create a support ticket, to which they gave a very fast response, that complete my expectations. Also helping me with some suggestions that could help my solution.
What do you dislike about the product?
Maybe add more features on workflow automator
What problems is the product solving and how is that benefiting you?
The onboarding process
Recommendations to others considering the product:
It is easy to use, keep it simple and organized
Easy to deploy and use IT ticketing and project management system
What do you like best about the product?
Freshservice is a tool I used many years ago and have come back too. Freshservice offerings are an excellent fit for today's IT needs. The controlled ticketing workflows are easy to set up and use as well as the project management tools.
What do you dislike about the product?
Project management needs more features, but as it stands, it works
What problems is the product solving and how is that benefiting you?
We had an increasing number of walk-in users and poor project management. Freshservice provided a very simple easy to use interface that didn't intimidate users, making it quick to put requests in. Project management was quick and easy to setup and provides a great birdseye view of current statuses.
Recommendations to others considering the product:
You won't regret. Works on small and large scale setups.
The application is very simple since it is a tailor-made suit according to the company that implements it.
What do you like best about the product?
The application is very simple since it is a tailor-made suit according to the company that implements it.
What do you dislike about the product?
there are things that cannot be modified and require many consultations with Fresh support
What problems is the product solving and how is that benefiting you?
The organization and ability to implement ITIL processes
Recommendations to others considering the product:
the simplicity of managing
Quick and Friendly Service
What do you like best about the product?
Organized and easy to use for all, easy to manage many service requests at once.
What do you dislike about the product?
Can be hard to add contacts as requester's and doesn't always work properly
What problems is the product solving and how is that benefiting you?
Able to manage over 60 location and help to provide support as needed
Recommendations to others considering the product:
Fresh Service is a great option for companies that need to manage support for many different locations. It provides a easy to use setup that can have you resolving problems in a easily manageable format.
Perfect for any Helpdesk Ticketing Needs
What do you like best about the product?
User Interface is super easy to use, and the customer service is very helpful, particularly their Development Engineers.
What do you dislike about the product?
I've only had a few bugs, like Notifications not working as expected, but the Development Engineers jumped right on it and update me all along the way and resolved my issues quickly.
What problems is the product solving and how is that benefiting you?
Currently use Freshservice as the IT Helpdesk solution for a County Office of Education. Much easier than trying to organize everything through Email and sticky notes.
Recommendations to others considering the product:
If you're considering making the switch, DO IT!
A new servicedesk
What do you like best about the product?
All the possibilities on processing and managing tickets
What do you dislike about the product?
There should be a simplified version for basic users, there are too many options for some people
What problems is the product solving and how is that benefiting you?
Taking care of incidents And problems of about 1000 workers and about 50 different software and service requests for these
Recommendations to others considering the product:
Take your time finishing rhe portal, create good automations to easily process all incoming tickets. Also some people are a little old fashioned, remember to keep the submitting by email on.
Simply Incredible, Modern, Simple!
What do you like best about the product?
Freshservice is Modern, easy to use and amazing up-time!
What do you dislike about the product?
Out of the box, reporting is great, but some of the creation of analytics reporting can be lacking in graph or summary views.
What problems is the product solving and how is that benefiting you?
Incident and Asset Management has become such an enjoyable time.
Recommendations to others considering the product:
#1 Customer Service is simply amazing!!!! everything from the rollout to the current support is just one of the best experiences I've ever had in my IT career.
Highly customizable software, excellent ticketing system
What do you like best about the product?
Its rich number of features make this software a Swiss knife, it is highly configurable to work for various purposes, it can be used as a help desk, it service management tool, all on one platform which makes it flexible at all times. Its easy use allow the team to adapt quickly to the workflow of the application, has a organized structure that facilitates the management of changes, updates, incidents and other administrative business tasks.
What do you dislike about the product?
Customer support is usually moderately responsive so you'd expect to have your ups and downs regarding the waiting time to contact a support agent for the first time as there were times I had to create another ticket to have a response from their staff. Even though this software is highly scalable it suffers when adding different modules in its functionality, besides that the ones available are not as complex as i expected. The mobile app falls short of features, which decrease productivity for users who normally work with mobile devices
What problems is the product solving and how is that benefiting you?
Having the possibility of having a software as efficient as this has made our team more productive since joining our company, the wide variety of reports, project management, creation, editing and management of a ticket system almost impeccable to resolve our customers' incidents as efficiently and quickly as possible. In addition to this having the feedback of our customers allow us to have that feedback of opinions and criticisms that make us improve and focus where our weaknesses are.
Recommendations to others considering the product:
Freshservice gives you a range of options to choose from when designing and applying ITSM for your business or company, the large number of features allow you not to run out of options when making your tasks easier and more efficient either in the web portal or in the ap mobile file (although the latter has room for improvements). Its user interface is quite modular and easy to use thus allowing a quick learning throughout all its functions.
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