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A productive and a modern solution
What do you like best about the product?
Simple to set up with a strong Automator for ticket handling. Easy to use for non-IT personnel. Modern feel for both browser and phone app.
What do you dislike about the product?
Lacks out-of-the-box functionality around access control when bringing several teams in one instance with multiple business needs. Solved with 2 instances.
What problems is the product solving and how is that benefiting you?
Unify support in one experience for both end-users and support consultants.
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Freshservice improves IT service management
What do you like best about the product?
Freshservice is exceptional service to manage the IT system of our organization. It is easy to implement and the interface is user friendly. It provides functionality to automate and improve the management of tasks, provides fluidity to communications between the support and the client. Boosts the efficiency of our IT team to solve problems in less time.
The integrations connect the software to our environment, improving the workflow.
The integrations connect the software to our environment, improving the workflow.
What do you dislike about the product?
It is a software full of functionality, it is difficult to find any relevant flaw to highlight. I have no complaints, I am satisfied with this product.
What problems is the product solving and how is that benefiting you?
Ticket management and knowledge base accelerate problem solving. The reports provide key information to improve our performance and plan projects.
Its multiple tools increase efficiency and improve collaboration between the IT team.
Its multiple tools increase efficiency and improve collaboration between the IT team.
Recommendations to others considering the product:
I could recommend it to strengthen the workflow of the IT service. It offers plans tailored to the needs of users.
Very Helpful tool
What do you like best about the product?
Asset management, Helpdesk support and change management
What do you dislike about the product?
not that I know of. I have not had any issues using Freshservice
What problems is the product solving and how is that benefiting you?
Change request, service request and incident request
Recommendations to others considering the product:
Move forward with Freshservice.
Very good support
What do you like best about the product?
I had a support issue with Freshservice and their response was very fast and comprehensive.
What do you dislike about the product?
Freshservice is a little pricey so we have to keep the number of users down.
What problems is the product solving and how is that benefiting you?
Improving and streamlining our helpdesk processes.
Best in markert
What do you like best about the product?
the features and automation's i can use.
What do you dislike about the product?
default fields - the administrator does not have an option to remove the default fields directly.
There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.
There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.
What problems is the product solving and how is that benefiting you?
Problems - I can not modify the default field on my own, need to contact Freshservice for the same.
Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers
Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers
Recommendations to others considering the product:
Simple and easy
Best for IT or IT service companies
What do you like best about the product?
Freshservice is an all in one solutions, support, knowledge data base, problems, contacts, projects and much more.
What do you dislike about the product?
Didnt have a Full integration with Freshdesk and does have an integration with Freshsales.
What problems is the product solving and how is that benefiting you?
All the operation of our IT service companie
Recommendations to others considering the product:
Please make a full integration for freshsales and Freshdesk
Great ITSM tool easy to use
What do you like best about the product?
Good good software. IT is very easy to configure and to use.
The Fresh support in very responsive and cooperative.
the implementation is very quick and easy.
The Fresh support in very responsive and cooperative.
the implementation is very quick and easy.
What do you dislike about the product?
I dislike the software management module. It is not possible to delete/remove the software from the list.
What problems is the product solving and how is that benefiting you?
IT agents and end user can find solutions provided by IT department as a self service and in next few months Freshservice will be the new internal portal of our company.
A modern ITSM tool with full feature set and a breeze to setup
What do you like best about the product?
Very intuitive and easy to setup. Full feature set ITSM tool, and frankly makes the de facto choice like Service Now look over priced and unnecessarily overcomplicated.
What do you dislike about the product?
Some features still evolving, but are only really for some very advanced and niche use cases. All of the basics and intermediate stuff is there, and not only works - but works well.
What problems is the product solving and how is that benefiting you?
Very quickly enabled change management system with benefits of reducing incidents immediately apparant.
Recommendations to others considering the product:
Go for it!
Freshservice is a must for all IT Departments!
What do you like best about the product?
Freshservice is extremely easy to use, not just for Agents and Administrators, but for end-users as well.
What do you dislike about the product?
I can say that I have not found any feature of Freshservice that I do not like.
What problems is the product solving and how is that benefiting you?
We are able to quantify how much time and money we spend on different tickets, mainly those involving repairing Chromebooks
Perfect ITSM Solution
What do you like best about the product?
The ticket solution is easy to learn and intuitive. Helps me keep track of various user issues.
What do you dislike about the product?
Works great, nothing really to pick at...
What problems is the product solving and how is that benefiting you?
Keeping tickets in an orderly fashion and making it easier for users to self help.
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