Freshservice
Freshworks Inc.External reviews
1,274 reviews
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Freshservice makes our small business work like a Fortune 500 operation :)
What do you like best about the product?
We love everything about Freshservice, the service catalog, to assets maintenance, service desk, portal, etc., specially the Chatbot.
What do you dislike about the product?
As constructive criticism, I think the Freshservice could have some functionalities updated, such as as app that talks to Freshdesk (since we use both... FS for internal business and FD for client facing operation), service catalog sorting, more customization on the chatbot, and I hate that you do not yet have an app to work with Salesforce Lightening.
What problems is the product solving and how is that benefiting you?
We had not realized how important and efficient it is to have hardware/assets visibility into all employees equipment, such as laptops, and being able to associate their various assets with tickets received.
Recommendations to others considering the product:
Great product for IT operations to stay on track and IT managers to have a better view into company's assets and IT employees performance.
Process flow in IT is the way to future
What do you like best about the product?
I loved the point that you can add your change requests, your releases and bugs which arise in your application. Moreover a support team can always be available if any help is required by the customer
What do you dislike about the product?
I think adding repositories and linking them would be a good addin as currently I have to use another system and take freshservice on the other one
What problems is the product solving and how is that benefiting you?
As we have an internal system, our employees raise issues they have and freshservice helps us to make sure we don't ignore a single request and serve everyone. We also use it for asset management
The best service desk software I have used
What do you like best about the product?
Linking to the domain and the auto-creation of assets
What do you dislike about the product?
Originally, the setup of workflows for tasks was confusing
What problems is the product solving and how is that benefiting you?
We were operating without a service desk tool for three years and working from spreadsheets, the ticket management ability and asset management have been a blessing
Performance and customization
What do you like best about the product?
The flexibility and wide collection of different methods and ideas.
What do you dislike about the product?
i didnt find anything, whenever i got a new point its already available there..
What problems is the product solving and how is that benefiting you?
It ticketing, incident management
The perfect Ticketing system
What do you like best about the product?
1, dashboard
2, flow
3, easy to customize
4, GUI
5, Employee on boarding
2, flow
3, easy to customize
4, GUI
5, Employee on boarding
What do you dislike about the product?
1, project report is missing
2, Discuss button should be popup like chat
3, project report option is missing
2, Discuss button should be popup like chat
3, project report option is missing
What problems is the product solving and how is that benefiting you?
automated process
Recommendations to others considering the product:
project report
Satisfied
What do you like best about the product?
I like most is the canned response and the mobile app of freshservice which includes the inventory.
What do you dislike about the product?
The contract is not that helpful in my case.
What problems is the product solving and how is that benefiting you?
My benefits are the ticketing system itself and the inventory. I have no problems so far.
Great tool for my technology team to support our internal users
What do you like best about the product?
Mobile apps and web app are great! We also track our assets in FreshService so we know when the warranty is expiring and have a solid reference to a ticket with a device.
What do you dislike about the product?
Nothing, it's been a really good experience overall!
What problems is the product solving and how is that benefiting you?
Our IT Support Helpdesk transitioned from Spiceworks to FreshService to manage our tickets and asset inventory.
Recommendations to others considering the product:
Get started on a trial immediately, it's free! You will quickly see that it's a great solution for mid to large sized companies.
A very nice programm and GUI
What do you like best about the product?
It is easy to open new ticket to merge them and keep the overview.
Also you can easy track the time that the Ticket is open and can attach items.
And overall a good gui.
Also you can easy track the time that the Ticket is open and can attach items.
And overall a good gui.
What do you dislike about the product?
Until now I did not found the unmerge option but that is a small issue and has no impact in our daily bussines.
What problems is the product solving and how is that benefiting you?
We work faster and can share our progress better. We Safe time and find our Tickets fast.
great
What do you like best about the product?
ticket management
portal admins
Problems management
portal admins
Problems management
What do you dislike about the product?
the management of the asets
it's the only thing
it's the only thing
What problems is the product solving and how is that benefiting you?
More resolved tickets with low time to finish it
The best Ticketing and service management software i have ever come across
What do you like best about the product?
The support team, always at hand to to respond with the best turn around time
What do you dislike about the product?
The Admin Dashboard needs some improvement
What problems is the product solving and how is that benefiting you?
Inventory Management. At a glance i am able to view assets at a click
Recommendations to others considering the product:
Best customer support, user friendly and thoroughly researched and integrated software
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