Freshservice
Freshworks Inc.External reviews
1,274 reviews
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Best way to keep you inventory organised
What do you like best about the product?
It is really simple to use. You just need to install a tiny module on your computer and the asset becomes automatically discoverable on your inventory.
From there you can add any other extra information but the basics will already be there. You can know at all times the status of that machine, the OS and SW it has installed without you needing to add that information manually.
Also, their support team is great helping you out when you have a question.
From there you can add any other extra information but the basics will already be there. You can know at all times the status of that machine, the OS and SW it has installed without you needing to add that information manually.
Also, their support team is great helping you out when you have a question.
What do you dislike about the product?
I would like it to have some security measures like resetting the computer to factory settings remotely in case of a theft.
It would be really useful to be able to do so to prevent others from accessing any sensitive data that can be stored on the machine. It's true though, that there are other systems to make this happen and that this tool, as we use it, serves it purpose of keeping our assets inventory organised.
It would be really useful to be able to do so to prevent others from accessing any sensitive data that can be stored on the machine. It's true though, that there are other systems to make this happen and that this tool, as we use it, serves it purpose of keeping our assets inventory organised.
What problems is the product solving and how is that benefiting you?
We are keeping our company's hardware organised and it really helps to have everything in one place that easily.
You can also check what SW is getting outdated on the machines and why that particular machine is getting slower by keeping track of everything that it has installed in it.
You can also check what SW is getting outdated on the machines and why that particular machine is getting slower by keeping track of everything that it has installed in it.
Recommendations to others considering the product:
I would strongly recommend this tool to every company that wants to keep its assets organised in just one platform.
They can be meaningfully grouped so that they are easy to find and to manage.
They can be meaningfully grouped so that they are easy to find and to manage.
Simple Modern ITIL
What do you like best about the product?
FreshService has a very simple but yet powerful interface.
What do you dislike about the product?
The search function can get clunky as it does not follow similar rules to google in terms of quotes and requires modifiers
What problems is the product solving and how is that benefiting you?
Being able to have quantifiable data to show to senior management on how many incidents and problems are solved each month along with getting people outside our department to easily review and approve changes when they affect their department has really improved our communication around changes.
Recommendations to others considering the product:
If you are looking for a simple modern take on ITIL that works great for a small team where many people ware lots of hats, then it's great and is a hosted product that allows it to continue to work even if on-prem resources are down.
Awesome for IT Help Desk
What do you like best about the product?
What i like best is the help desk ticket system. The process is very smooth from receiving tickets and obtaining responses with the option to close, or even put into pending.
What do you dislike about the product?
the only thing i dislike is not having the ability to have a google calendar/ google task integration.
What problems is the product solving and how is that benefiting you?
currently no problems
A Breath of Fresh Air
What do you like best about the product?
Intuitive interface. Everything is where you'd expect it to be. Easy Automation. The global search is very nice. They've thought things out from the point of view of an agent - not a developer. Our helpdesk picked up on how to use it immediately. The knowledge base is very easy to use.
What do you dislike about the product?
Poor synchronization with on-prem AD. Their script isn't a good option. No support for LDAP queries to sync users. The Discovery Probe for finding assets has a very odd interface. It works but isn't easy to use.
What problems is the product solving and how is that benefiting you?
Our old helpdesk was so difficult to configure, we weren't using most of the features. With Freshservice, we've been able to publish a service catalog for the first time, and bring other teams into the service desk. This simplifies things for our users. They can use Fresh Service for more issues.
Recommendations to others considering the product:
Do a comparison with other solutions. We looked at several. The interface and ease of use in FreshService were noticeably better than the others. If you have DBA skills, most solutions will work. If not, the tools to customize FreshService are much simpler to use.
IT specialist
What do you like best about the product?
it is very user friendly, compact , modern precess
What do you dislike about the product?
I dislike its light theme. I think it should have dark theme
What problems is the product solving and how is that benefiting you?
Turkish font ö
it is great for small and mid market and fare enough to the big market
What do you like best about the product?
as per my primary read of the tool and the provided support from the fresh service team, I can really assure that the tool is working in a good way to provide better solution as ITSM, I encourage the developers team to keep update the tool to meet with ITIL 100%.
What do you dislike about the product?
currently I don't face any issue with the tool, I am using it from short time back, and support team are clarifying/solving issues always
What problems is the product solving and how is that benefiting you?
Incident management, I found that cloud could handle same as on premises
A rookie working with Freshservice
What do you like best about the product?
The simplicity of the interface, and the multiple facilities that have the tray to work.
What do you dislike about the product?
Some gadgets in the dashboard do not charge properly. Recently I had a bug to make an integration with Slack, but it was solved within days.
What problems is the product solving and how is that benefiting you?
Attention to failures that occur in the cloud services of customers.
Recommendations to others considering the product:
None at the moment.
Fast response time, easy to setup, and easily integrates!
What do you like best about the product?
I love how fast their support team is able to respond and answer my questions for anything that I have. I also love how customize-able FreshService is, specifically with the form fields and Workflow Automator to automate various different requests that come in from our end users!
What do you dislike about the product?
I'm not the biggest fan on there being a lack of an apparent license tracking feature. This would make a great addition to FreshService if we could enter in various different information about licenses for software!
Personally, I'm also not a fan of the bright white color scheme. I'd love an integrated dark mode feature!
Personally, I'm also not a fan of the bright white color scheme. I'd love an integrated dark mode feature!
What problems is the product solving and how is that benefiting you?
I'm solving the problems of my company of having an actual ticketing system in place at my company, increasing efficiency with automating our workflow, creating accountability for ticket completions with SLA agreements, creating an front-facing request board through the Service Catalog, and a history log for previously completed tasks on various different devices.
Ticket Freshservices on Software is a Services is perfect
What do you like best about the product?
- No need to do more thing with infrastructure
- No need to maintenance
- No need to take care security
- online 24/ 24
- unlimited users
- No need to maintenance
- No need to take care security
- online 24/ 24
- unlimited users
What do you dislike about the product?
Price: it is higher if we have many agent. we should consider about it
What problems is the product solving and how is that benefiting you?
A lot of thing can done with FreshServices.
- Manage task and time line
- Ready support by teams
- Handle ticket 24 hours per day
- Device task perfect
- Can assign device to Users handle ticket
- access anywhere
- Report per agent, user.
- Domain Trust by admin
- Manage task and time line
- Ready support by teams
- Handle ticket 24 hours per day
- Device task perfect
- Can assign device to Users handle ticket
- access anywhere
- Report per agent, user.
- Domain Trust by admin
Recommendations to others considering the product:
No need admin to do alot task, you shoud use pay as you go and do your his
Freshservice is very user friendly and easy to use for a novice
What do you like best about the product?
tickets dashboard gives the realistic diagramatic picture of the ticket status.
What do you dislike about the product?
i am not sure if freshservice has the feature I am requesting below, didn't have time to explore on this, but if it has this feature it will be really helfpul.
Currently there is no status called 'Resolved' . It would be good if we have 'Resolved' status which means the issue is resolved and once the user verifies it, this can be closed.
also, tickets in resolved status for a period of 2 to 3 days should automatically marked as closed if the user forgets to close the ticket.
Currently there is no status called 'Resolved' . It would be good if we have 'Resolved' status which means the issue is resolved and once the user verifies it, this can be closed.
also, tickets in resolved status for a period of 2 to 3 days should automatically marked as closed if the user forgets to close the ticket.
What problems is the product solving and how is that benefiting you?
For my job role, Freshservice is serving the purpose I need for.
Recommendations to others considering the product:
Can be definitely recommended and effective to use.
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