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Support is amazing!
What do you like best about the product?
Anytime I call, email, or chat with anyone from FS, I get fast detailed assistance.
What do you dislike about the product?
I want FS to handle everything during my day. I wish it was grown out to handle offboarding, role changes, onboarding more effectively.
I would love to have automated tickets with checkbox lists of tasks. For ex. a list of software per role, per department. Some hired in Department A, with Title B, get this list of software provisioned, and it can be managed in a ticket.
I would love to have automated tickets with checkbox lists of tasks. For ex. a list of software per role, per department. Some hired in Department A, with Title B, get this list of software provisioned, and it can be managed in a ticket.
What problems is the product solving and how is that benefiting you?
Allows our team to communicate with each other and manages tasks.
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Very Easy to Learn
What do you like best about the product?
The system is a very easy tool to control all our It helpdesk needs. My technical support team learn the systren in a few ours an in the same time I could view the results in graphics and in the satisfaction level of our users
What do you dislike about the product?
Just when the Freshdesk team make changes to the licence content
What problems is the product solving and how is that benefiting you?
At this moment we follow all technical reports in a timely fashion informing about them to our users and them are very satisfied with the new process of Helpdesk
Recommendations to others considering the product:
Take time to check clearly the Licence that you need
A+++++ service
What do you like best about the product?
The efficiency, the followup, the quickness of turnaround were all met.
What do you dislike about the product?
I can't think of anything about it that I dislike.
What problems is the product solving and how is that benefiting you?
Learning how to teach myself how to fish by their informative replies on tickets. That we all work together like fine tuned engine.
Recommendations to others considering the product:
N/a
A+++++ service
What do you like best about the product?
The efficiency, the followup, the quickness of turnaround were all met.
What do you dislike about the product?
I can't think of anything about it that I dislike.
What problems is the product solving and how is that benefiting you?
Learning how to teach myself how to fish by their informative replies on tickets. That we all work together like fine tuned engine.
Recommendations to others considering the product:
N/a
Freshservice provides key features to manage problems
What do you like best about the product?
It's easy to set up. It provides complete knowledge base to learn to use the software quickly. The interface is user-friendly and easy to navigate. It provides multi-channel support, facilitating communication with users via e-mail or self-service portal.
Another thing I like is that it accelerates problem management and promotes teamwork.
Another thing I like is that it accelerates problem management and promotes teamwork.
What do you dislike about the product?
I don't dislike anything about the software. It has the essential features we need.
What problems is the product solving and how is that benefiting you?
The data collected by the software is valuable for decision making. It is flexible, improves management and makes operations more efficient.
Recommendations to others considering the product:
It is useful for unifying IT support.
Clean Software that does almost everything right.
What do you like best about the product?
I like how simple the site looks and the control bar on the left. Reporting is also very easy to use and helps us identify ticket
What do you dislike about the product?
I really dislike the search function.
It is difficult to search old tickets to use for reference.
I would recommend being able to search tags for the tickets by adding "#" behind the word.
It is difficult to search old tickets to use for reference.
I would recommend being able to search tags for the tickets by adding "#" behind the word.
What problems is the product solving and how is that benefiting you?
All kinds of IT problems are being solved with freshservice. The flexibility of how it handles email and updates tickets is really good.
Clean Software that does almost everything right.
What do you like best about the product?
I like how simple the site looks and the control bar on the left. Reporting is also very easy to use and helps us identify ticket
What do you dislike about the product?
I really dislike the search function.
It is difficult to search old tickets to use for reference.
I would recommend being able to search tags for the tickets by adding "#" behind the word.
It is difficult to search old tickets to use for reference.
I would recommend being able to search tags for the tickets by adding "#" behind the word.
What problems is the product solving and how is that benefiting you?
All kinds of IT problems are being solved with freshservice. The flexibility of how it handles email and updates tickets is really good.
Helpful
What do you like best about the product?
Its easy to use, fast service and reliable
What do you dislike about the product?
At this time, I have not seen anything i dislike.
What problems is the product solving and how is that benefiting you?
Its helping me create a new system for IT services at my company
Recommendations to others considering the product:
Set a date of release and work for that goal. Try to implement it one step at a time and not all at once.
A productive and a modern solution
What do you like best about the product?
Simple to set up with a strong Automator for ticket handling. Easy to use for non-IT personnel. Modern feel for both browser and phone app.
What do you dislike about the product?
Lacks out-of-the-box functionality around access control when bringing several teams in one instance with multiple business needs. Solved with 2 instances.
What problems is the product solving and how is that benefiting you?
Unify support in one experience for both end-users and support consultants.
Freshservice improves IT service management
What do you like best about the product?
Freshservice is exceptional service to manage the IT system of our organization. It is easy to implement and the interface is user friendly. It provides functionality to automate and improve the management of tasks, provides fluidity to communications between the support and the client. Boosts the efficiency of our IT team to solve problems in less time.
The integrations connect the software to our environment, improving the workflow.
The integrations connect the software to our environment, improving the workflow.
What do you dislike about the product?
It is a software full of functionality, it is difficult to find any relevant flaw to highlight. I have no complaints, I am satisfied with this product.
What problems is the product solving and how is that benefiting you?
Ticket management and knowledge base accelerate problem solving. The reports provide key information to improve our performance and plan projects.
Its multiple tools increase efficiency and improve collaboration between the IT team.
Its multiple tools increase efficiency and improve collaboration between the IT team.
Recommendations to others considering the product:
I could recommend it to strengthen the workflow of the IT service. It offers plans tailored to the needs of users.
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