Freshservice
Freshworks Inc.External reviews
1,274 reviews
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Freshservice provides key features to manage problems
What do you like best about the product?
It's easy to set up. It provides complete knowledge base to learn to use the software quickly. The interface is user-friendly and easy to navigate. It provides multi-channel support, facilitating communication with users via e-mail or self-service portal.
Another thing I like is that it accelerates problem management and promotes teamwork.
Another thing I like is that it accelerates problem management and promotes teamwork.
What do you dislike about the product?
I don't dislike anything about the software. It has the essential features we need.
What problems is the product solving and how is that benefiting you?
The data collected by the software is valuable for decision making. It is flexible, improves management and makes operations more efficient.
Recommendations to others considering the product:
It is useful for unifying IT support.
Clean Software that does almost everything right.
What do you like best about the product?
I like how simple the site looks and the control bar on the left. Reporting is also very easy to use and helps us identify ticket
What do you dislike about the product?
I really dislike the search function.
It is difficult to search old tickets to use for reference.
I would recommend being able to search tags for the tickets by adding "#" behind the word.
It is difficult to search old tickets to use for reference.
I would recommend being able to search tags for the tickets by adding "#" behind the word.
What problems is the product solving and how is that benefiting you?
All kinds of IT problems are being solved with freshservice. The flexibility of how it handles email and updates tickets is really good.
Helpful
What do you like best about the product?
Its easy to use, fast service and reliable
What do you dislike about the product?
At this time, I have not seen anything i dislike.
What problems is the product solving and how is that benefiting you?
Its helping me create a new system for IT services at my company
Recommendations to others considering the product:
Set a date of release and work for that goal. Try to implement it one step at a time and not all at once.
A productive and a modern solution
What do you like best about the product?
Simple to set up with a strong Automator for ticket handling. Easy to use for non-IT personnel. Modern feel for both browser and phone app.
What do you dislike about the product?
Lacks out-of-the-box functionality around access control when bringing several teams in one instance with multiple business needs. Solved with 2 instances.
What problems is the product solving and how is that benefiting you?
Unify support in one experience for both end-users and support consultants.
Freshservice improves IT service management
What do you like best about the product?
Freshservice is exceptional service to manage the IT system of our organization. It is easy to implement and the interface is user friendly. It provides functionality to automate and improve the management of tasks, provides fluidity to communications between the support and the client. Boosts the efficiency of our IT team to solve problems in less time.
The integrations connect the software to our environment, improving the workflow.
The integrations connect the software to our environment, improving the workflow.
What do you dislike about the product?
It is a software full of functionality, it is difficult to find any relevant flaw to highlight. I have no complaints, I am satisfied with this product.
What problems is the product solving and how is that benefiting you?
Ticket management and knowledge base accelerate problem solving. The reports provide key information to improve our performance and plan projects.
Its multiple tools increase efficiency and improve collaboration between the IT team.
Its multiple tools increase efficiency and improve collaboration between the IT team.
Recommendations to others considering the product:
I could recommend it to strengthen the workflow of the IT service. It offers plans tailored to the needs of users.
Very Helpful tool
What do you like best about the product?
Asset management, Helpdesk support and change management
What do you dislike about the product?
not that I know of. I have not had any issues using Freshservice
What problems is the product solving and how is that benefiting you?
Change request, service request and incident request
Recommendations to others considering the product:
Move forward with Freshservice.
Very good support
What do you like best about the product?
I had a support issue with Freshservice and their response was very fast and comprehensive.
What do you dislike about the product?
Freshservice is a little pricey so we have to keep the number of users down.
What problems is the product solving and how is that benefiting you?
Improving and streamlining our helpdesk processes.
Best in markert
What do you like best about the product?
the features and automation's i can use.
What do you dislike about the product?
default fields - the administrator does not have an option to remove the default fields directly.
There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.
There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.
What problems is the product solving and how is that benefiting you?
Problems - I can not modify the default field on my own, need to contact Freshservice for the same.
Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers
Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers
Recommendations to others considering the product:
Simple and easy
Best for IT or IT service companies
What do you like best about the product?
Freshservice is an all in one solutions, support, knowledge data base, problems, contacts, projects and much more.
What do you dislike about the product?
Didnt have a Full integration with Freshdesk and does have an integration with Freshsales.
What problems is the product solving and how is that benefiting you?
All the operation of our IT service companie
Recommendations to others considering the product:
Please make a full integration for freshsales and Freshdesk
Great ITSM tool easy to use
What do you like best about the product?
Good good software. IT is very easy to configure and to use.
The Fresh support in very responsive and cooperative.
the implementation is very quick and easy.
The Fresh support in very responsive and cooperative.
the implementation is very quick and easy.
What do you dislike about the product?
I dislike the software management module. It is not possible to delete/remove the software from the list.
What problems is the product solving and how is that benefiting you?
IT agents and end user can find solutions provided by IT department as a self service and in next few months Freshservice will be the new internal portal of our company.
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