Freshservice
Freshworks Inc.External reviews
1,281 reviews
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Excelente software
What do you like best about the product?
The interface and how easy is to manage
What do you dislike about the product?
Nothing to say the product is excellent and I recomend it
What problems is the product solving and how is that benefiting you?
Manage assets and tickets
Recommendations to others considering the product:
Na
as a partner i have no complains, great support, keep with the great work guys!!
What do you like best about the product?
All the analysts are very polite and they really solve the problems, awesome experience!
What do you dislike about the product?
i really did not disliked anything about you guys, and hope it keep the same :D
What problems is the product solving and how is that benefiting you?
in the last two days i opened two tickets about two different deploys we are making here in brazil and the support team are helping a lot solving all our issues
Recommendations to others considering the product:
Just give a shot, It's totally amazing
Great Ticketing software
What do you like best about the product?
There's a lot of great features and the tiered pricing to access those features is great. I love the automation tools to auto flag tickets a certain way. I like that i ingegrates with our monitoring service to auto create tickets on things. The scheduling of tickets is great too.
What do you dislike about the product?
The only dislike I have is the max 30 ticket view. This can be troublesome if you get spammed or have your monitoring service send in a bunch of false positives.
What problems is the product solving and how is that benefiting you?
It works well for us to assign tasks to different team members and to communicate well on what has been done and needs to be done.
Recommendations to others considering the product:
Try it, they offer a trial. Try out the workflow automator it's easy to setup and powerful.
Jack of all trades
What do you like best about the product?
I enjoy that it could be used for many different items. Not only can you use it as a ticketing service but as an IT department we are able to use the Project and change management portions. The ability to customize the portal and customize all the sections is amazing.
What do you dislike about the product?
The fact that you have to have someone that can either write in HTML or CSS or pay to have a nice portal. We are a start up and love the portal section however, we don't have someone that can write in either of those languages so it's been a little tough. The inability to customize some default settings.
What problems is the product solving and how is that benefiting you?
We have solved the issue of using email to track information. It's difficult to track who has worked on what item when they are in different email inboxes. We use it for our big internal Projects as well as solve everyday operational problems.
Recommendations to others considering the product:
The amount of features and the price it will be difficult to find anything that would be able to compete.
very helpful
What do you like best about the product?
its great for making tickets and tracking inventory
What do you dislike about the product?
running reports are not accurate or easy to set up
What problems is the product solving and how is that benefiting you?
inventory issues. and our ticketing system.
FreshService Review
What do you like best about the product?
The ability to automate tasks.
Scheduling MI reporting - keeps the bosses happy.
The API is very easy to use - easy to access key and the documentation.
Scheduling MI reporting - keeps the bosses happy.
The API is very easy to use - easy to access key and the documentation.
What do you dislike about the product?
If I'm reassigning an incident I have to leave a note and then reassign the incident to a different quote.
Their could be more customisation to the reports.
Their could be more customisation to the reports.
What problems is the product solving and how is that benefiting you?
Third-line support issues.
Giving more in-sight to common incidents - already reporting this back to Operational areas.
Giving more in-sight to common incidents - already reporting this back to Operational areas.
Recommendations to others considering the product:
The ability to automate tasks is second to none - this is a massive time-saver for users in my organisation.
Good ecperience
What do you like best about the product?
The creation of tickets is easy and also the creation of assets.
What do you dislike about the product?
Sometimes it's a Little be difficult to find steps for the solution in the desceiption
What problems is the product solving and how is that benefiting you?
I had the Problem to configure the E-Mail Settings correct because I missunderstood something in the descrption.
My experience using Freshservice
What do you like best about the product?
I could write that all matters are of my complete satisfaction, but I could remark the UI and the quality of support page. I do love "HelpDesk Productivity" Admin OPtions and the way you can easily create workflows
What do you dislike about the product?
Even thoug it´s been of an unvaluable help form me, I could say that I would like to have more trainning courses in https://www.freshworks.com/academy/courses/ and also in youtube.
What problems is the product solving and how is that benefiting you?
I am helping my customers to be more productive in their Contact Centers and providing FS users with high quality of support on a daily basis, it´s quite satisfactory form me
Recommendations to others considering the product:
Freshservice is a core of productivity facilities for Contacts Centers that could be integrated with additional FreshWorks Applications to meet all Companies Requirements
Satisfactory help desk portal.
What do you like best about the product?
I reskinned the website using css and freshservice's saas platform made it easy to customize our help desk portal.
What do you dislike about the product?
The ticket sorting can be improved. Maybe freshservice should have a small query language for searching tickets.
What problems is the product solving and how is that benefiting you?
Software and website troubleshooting. I like getting notified when a new ticket is created and has been assigned.
Solved my issue
What do you like best about the product?
Quick answer from Support on my question after the ticket was logged. And directly all needed information. No additional question was needed from my side.
What do you dislike about the product?
Delay from more than 4 hours on responding on my chat question.
What problems is the product solving and how is that benefiting you?
No unwanted mails will be send.
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