External reviews
External reviews are not included in the AWS star rating for the product.
Easy to use ITSM Suite
What do you like best about the product?
I adore that Freshservice enables me to keep my day beneficial telling me what issues are out there and posting the inportance of each. I additionally like the benefit program enabling me to monitor PCs and innovation in the field and when it was placed.The resources tracker gives me a decent sign of what is going to require overhauls dependent on time and working framework introduced. Additionally give my boss a harsh Idea where the greatest measure of assistance is required for charging purposes and let the IT group no where to concentrate. I like the separate of innovation things and the state they are in telling me what has been resigned so I know to watch out for different frameworks of a similar kind.
What do you dislike about the product?
I can do an account of occurrences on resources yet not as profound as I might want it to. It tends to be dealt with combinations and an up and coming BI arrangement however.
What problems is the product solving and how is that benefiting you?
We have sorted out a little group of IT individuals to deal with several clients over an extensive geographic territory. We are utilizing this framework to monitor substitution needs on a set premise so we have far less disappointments of frameworks.
Recommendations to others considering the product:
Do what needs to be done the program is straight forward and easy to utilize making your groups progressively effective. Likewise traacking of the majority of your innovation introduce dates and guarantee so you realize when to supplant things of age.
- Leave a Comment |
- Mark review as helpful
Very responsive
What do you like best about the product?
Fresh service personnel are very available and always eager to help and assist
What do you dislike about the product?
chat facility not always manned by staff
What problems is the product solving and how is that benefiting you?
Incident management, problem management, change management
Recommendations to others considering the product:
The application is worth using. Make sure to integrate with AAD and use Sing sign on
FreshService Post-Implementation
What do you like best about the product?
I really appreciate the inclusive design of the system. Having the ability to use one ITSM system for ticketing, change control, asset management, procurement and user life-cycle is a big win for us. It simplifies our workflow, eases reporting needs and standardizes the customer experience.
What do you dislike about the product?
I am not the biggest fan of some of the user interface navigation. If I filter a result set, and then drill down to item specifically, returning back to my filtered set is more cumbersome than I would prefer. I would like to be able to disable or modify some of the standard fields as well.
What problems is the product solving and how is that benefiting you?
We are always looking to delight our customers and provide the best customer service experience possible. Employing tools that enable our technicians and are intuitive for our customers are paramount in achieving this objective. We wanted self service, a robust service catalog, API extensibility in a unified platform, and FreshService has delivered that for us.
Recommendations to others considering the product:
Do your homework and identify what the needs of your organization are in advance. Prioritize which Fresh Modules are most critical to your success and iterate through them. Set achievable implementation milestones and employ an iterative plan.
Best ticketing system I've used
What do you like best about the product?
I like the ease in which you can reply to people and include others in responses. It's extremely easy to do any task you need to do within a ticket management system.
I love the Freshchat support, on the rare occasion we have an issue or query we get an immediate response.
The tickets and queues work really well, I love how user can just email the support address and it will automatically log a ticket. I've worked at many companies and used many ticketing systems and this one just does all of the little things the others don't.
I love the Freshchat support, on the rare occasion we have an issue or query we get an immediate response.
The tickets and queues work really well, I love how user can just email the support address and it will automatically log a ticket. I've worked at many companies and used many ticketing systems and this one just does all of the little things the others don't.
What do you dislike about the product?
I don't necessarily dislike it but I feel the asset management portion could do with a bit of a rehaul, and perhaps even have integration with something like SCCM implemented.
It's all a very manual process of assigning assets and it would be easier if you could just change the user it was assigned to and then it then records an audit log of this. Currently I manually have to go in, change the asset assignment, location, add a note to say what ticket it is related to, change the last audit date, last assigned date etc.
It's all a very manual process of assigning assets and it would be easier if you could just change the user it was assigned to and then it then records an audit log of this. Currently I manually have to go in, change the asset assignment, location, add a note to say what ticket it is related to, change the last audit date, last assigned date etc.
What problems is the product solving and how is that benefiting you?
Having a cloud based ticketing system has been amazing, users can log tickets from anywhere and access our service portal.
We also use the reporting tools within to identify trends and problems with our IT Infrastructure which has helped us improve our service.
We also use this as an asset management tool to track our devices, a definite upgrade from using an MS Access database.
We also use the reporting tools within to identify trends and problems with our IT Infrastructure which has helped us improve our service.
We also use this as an asset management tool to track our devices, a definite upgrade from using an MS Access database.
Recommendations to others considering the product:
If you're looking for a service desk tool for your organisation this is easily the best one. I've used Supportworks, Landesk, MindIT amongst others and this far exceeds them.
Fantastic Service Without Hard work
What do you like best about the product?
The simplicity of setup and go is nice.
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
What do you dislike about the product?
Support can take a little longer than wanted
some functionality is price locked but the ones that are really wanted can be significantly more.
some functionality is price locked but the ones that are really wanted can be significantly more.
What problems is the product solving and how is that benefiting you?
Helpdesk Support with incident and Service Requests is the primary reason we purchased this SaaS.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
Recommendations to others considering the product:
Fantastic product especially for the price. Consider the Growth potential as well as the Roadmap in store. not to mention the Features that are requested.
Wow!!! So happy we went with Freshservice
What do you like best about the product?
I love how user friendly Freshservice is. Also how easily customizable it is
What do you dislike about the product?
I cannot think of anything that I dislike. Been using it 3 months now and it has been great.
What problems is the product solving and how is that benefiting you?
Our onboarding process has been much smoother, and also our Change Management has been effortless
Recommendations to others considering the product:
Freshservice can do wonders for your business. Trial it, then go for it :)
Freshservice review
What do you like best about the product?
Responsive, good and easy to use interface.
Seamless integration with office 365.
Straightforward to manage.
Seamless integration with office 365.
Straightforward to manage.
What do you dislike about the product?
There is no pagination option, to increase the number of tickets you can see on one page.
What problems is the product solving and how is that benefiting you?
We use it as our service desk ticketing system and with the workflow automator out tickets are sent to the right teams.
We track our assets (employees pc via the freshservice agent)
We track our assets (employees pc via the freshservice agent)
Fresh and clean by Freshservice
What do you like best about the product?
Features are great and it's easy to navigate
What do you dislike about the product?
Pricing should be flexible with the and assets
What problems is the product solving and how is that benefiting you?
Asset, service catalog, project management.
Good tool
What do you like best about the product?
time for the new features that you are developing.
What do you dislike about the product?
Some cases the support take a lot of time.
What problems is the product solving and how is that benefiting you?
Tracking for our process. Independency of systems department.
By using FreshService it has enabled us to provide a better level of support to our end users.
What do you like best about the product?
Easily keep track of multiple sites IT issues and allows us to focus support where it is needed more effectively
What do you dislike about the product?
I just wish we used more of the features available.
What problems is the product solving and how is that benefiting you?
Allows teaching and learning to go unhindered due to the quicker response times and focused support.
showing 781 - 790