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user friendly and simple to use
What do you like best about the product?
what i like best is that i can schedule my groups the way i like
What do you dislike about the product?
i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation
What problems is the product solving and how is that benefiting you?
to see how much work we have a day, a week or a month, and make it more easy for us to solve same occurring problems
Recommendations to others considering the product:
Is good and easy to use
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Easy to Admin! Support team is Always Helpful!
What do you like best about the product?
When I attended the Fresh Service Summit in 2018, I found I was one of the few that were not in the IT profession. As a project manager, I was quickly able to pick up how to Navigate and Admin to build our fresh desk out for many different kinds of groups. Fresh Service support is always so quick to respond. There are wish list items that are sometimes still in development but the support staff strives to think outside the box and are honest about current abilities.
What do you dislike about the product?
I wish there was a quick way to see new developments in quick videos. I find the videos really helpful and would love to see a series of "Did you know that Fresh Service Can do this?". I find we often use applications within Fresh Service in unique ways and if I was provided tips, it could really help our internal team use fresh service to its full potential.
What problems is the product solving and how is that benefiting you?
Transparency, Tracking and One roof where all of our corporate team can work together to support our requestors.
Positive experience so far!
What do you like best about the product?
We looked at several different solutions before moving to freshservice. I must say so far we are pleased. They seem to be the most progressive and forward thinking of the bunch. Maybe some inovation still left in them!!
What do you dislike about the product?
We wish we could have better time tracking options. IE Our old system had a slightly better module for tracking time and reporting but that is minor compared to the improvements.
What problems is the product solving and how is that benefiting you?
Client communications. Ticket Tracking. Much better engagement with customers.
Recommendations to others considering the product:
Make sure you compare all the various bit and pieces.
Very useful tool for IT operations management
What do you like best about the product?
It's very useful for many sorts of things. The thing that we primarily use it for would be for ticketing management. In this regard it's very good because you can filter by user, requester, agents, departments, date, etc which allows you to be able to efficiently know which tickets need to be done at what time and who is submitting them. I really enjoy the ease of use for the product as new people who join the company is able to catch on to using this service very quickly as well.
What do you dislike about the product?
I would say that sometimes there are issues when it comes to connectors. Currently, we have a connector set up with Salesforce which is not working properly. We reached out to the support and they stated that the connector for Salesforce is currently not working so they are working on getting that resolved. Since salesforce is a large part of our team it does make things more difficult without the connector.
What problems is the product solving and how is that benefiting you?
We use Freshservice for many things. To name a few: ticket management, asset tracking, reporting, change management. We use it primarily for our IT operations team as our foundational platform, and then have other applications such as Jira and Salesforce that are synced with Freshservice.
Recommendations to others considering the product:
Use it if you need all of the components, such as ticket services, asset tracking, etc and not just for one component, as they all tie in very well together.
Great service
What do you like best about the product?
I like the ease of use, and ability to navigate the system. Also, the UX is pleasing to the eye, which is helpful when you're using it constantly.
What do you dislike about the product?
The search function can be a little lack luster at times
What problems is the product solving and how is that benefiting you?
Keeping up with updates for cleints
Freshservice is an online IT Service Management solution
What do you like best about the product?
FreshService agent is very easy to install and set up. Every time a new employee enrolls in our company we install it on their computer in a matter of minutes. We use it as an asset management software, but of course it does not breaches any of our personal data.
What do you dislike about the product?
One of the major cons of this tool is that it may be harder to customise if you are planning to have it set up on a big company. For that, though, there is an enterprise solution that could fit any purpose but comes with an added price to pay.
What problems is the product solving and how is that benefiting you?
We use it for the sake of asset management.
Easy IT requests
What do you like best about the product?
Ease of use for creating tickets for IT assistance
What do you dislike about the product?
You are not always notified when someone replies to your ticket
What problems is the product solving and how is that benefiting you?
Not utilizing an IT person for minor issues. Creating a ticket for help at anytime.
Excellent ticket system
What do you like best about the product?
It is a very intuitive Helpdesk tool. It is very easy to interact with this tool, to have an order in each one of the tickets and to be able to solve and receive information from the clients quickly, in order to solve any problem.
What do you dislike about the product?
The only thing I think they need to add is to integrate their ticket system with other apps.
What problems is the product solving and how is that benefiting you?
It has helped to serve customers more quickly, to manage incidents in the system and to offer better support.
Recommendations to others considering the product:
I recommend that you use this ticket system to any company that needs to manage errors, doubts and quickly respond to their customers.
Great experience. Service perfect
What do you like best about the product?
excellent experience. fast and precise response, straight to the problem reported without the need for further information from the customer
What do you dislike about the product?
nothing. all was perfect from the start to the end of the ticket.
What problems is the product solving and how is that benefiting you?
I was looking for info for deleted item in my ainventory
Recommendations to others considering the product:
I think this can be a good tool for helpdesk office
Great application, great support
What do you like best about the product?
We've been able to upload our entire asset list and manage it with ease. We've been working and managing our service tickets within Freshservice within the past 8 months and it couldn't have gone smoother.
What do you dislike about the product?
We had issues downloading asset lists with okta where the link that was being emailed to us needed to be changed in order to download the csv.
What problems is the product solving and how is that benefiting you?
We've been able to manage our incidents faster and collaborate with members of our IT team with ease.
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