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Easiest to use ticketing system
What do you like best about the product?
Ease of use. You can just click a couple times to get pretty much anywhere.
What do you dislike about the product?
Reporting on projects and sorting projects isn't ideal.
What problems is the product solving and how is that benefiting you?
We use it for ticketing and asset management and project tracking.
Recommendations to others considering the product:
Do it. It's easy to use.
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FreshService is a great ticketing system.
What do you like best about the product?
The design and the abilities of the portal are nice. They're constantly improving. Any issues you find can be and will be fixed if you report it to their support.
You can also suggest features to them, on which they will be happy to consider and implement if they see it fit for their platform.
Their automated reporting tool is absolutely fantastic, you can pull a lot of data about your agents/groups with extreme ease.
You can also suggest features to them, on which they will be happy to consider and implement if they see it fit for their platform.
Their automated reporting tool is absolutely fantastic, you can pull a lot of data about your agents/groups with extreme ease.
What do you dislike about the product?
Maybe not all of their guides are up to date, but they're keen to resolve that issue if you reach out to them.
Asset management is still limited and could be improved to allow better hiring process to take place.
Asset management is still limited and could be improved to allow better hiring process to take place.
What problems is the product solving and how is that benefiting you?
I was hired when we were migrated from a different platform, but FreshService for me seems much more intuitive than the ticketing systems I've used in the past at my previous companies.
Benefits are that the platform is easy to use, and our users are liking it.
FreshService's business scaleability for each business need is great.
Benefits are that the platform is easy to use, and our users are liking it.
FreshService's business scaleability for each business need is great.
Recommendations to others considering the product:
FreshService is easy to use and they are constantly improving along with having a great design.
It's straight forward, so I'd recommend doing even a trial run on it to see how you like it.
Their in-house App store is also great, it allows you to integrate several supporting tools,reporting tools, chatting tools, calendar and meeting tools into your every day life with FreshService.
It's straight forward, so I'd recommend doing even a trial run on it to see how you like it.
Their in-house App store is also great, it allows you to integrate several supporting tools,reporting tools, chatting tools, calendar and meeting tools into your every day life with FreshService.
Fresh and simple to use
What do you like best about the product?
Graphical interface, integrations and the mobile app
What do you dislike about the product?
I need to pay the state version to be able to assign specific roles in the group :(
What problems is the product solving and how is that benefiting you?
I have solved issues related to each specialist's time management and improvements in customer service
Recommendations to others considering the product:
Let them try it first to see if it suits their needs
Freshservice
What do you like best about the product?
The simplicity of the solution and the fast adoption.
What do you dislike about the product?
It lacks of workflow automation capabilities.
What problems is the product solving and how is that benefiting you?
IT service management: Incident Management, Service Management.
App developer for Freshservice
What do you like best about the product?
It's a great platform to manage tickets and get support from your IT and Support department. Also, developing apps for Freshservice gives you the possibility to expand and customize your experience to fit your needs.
What do you dislike about the product?
The platform is still in development and it's missing some features Freshdesk already has.
What problems is the product solving and how is that benefiting you?
Getting our IT team in sync with our Trello platform has been easier since we're using the Trello app.
Fresh Service
What do you like best about the product?
Fresh service is an easy to use cloud based app that users can access quickly and efficiently
What do you dislike about the product?
to enable internet based access requires a certificate that is hosted by Fresh Desk at an additional cost
What problems is the product solving and how is that benefiting you?
Ease of incident creation and tracking
simple assets management and tracking
simple assets management and tracking
Recommendations to others considering the product:
Simple for users to use and access once configured
Plymouth and Freshservice
What do you like best about the product?
Freshservice has allowed Plymouth to handle our help desk (and other) requests in a timely fashion as well as keep track of those requests.
What do you dislike about the product?
Some features are not available in all versions - which makes sense.
What problems is the product solving and how is that benefiting you?
No loss of help desk or other request/issues as each one is stored in our instance of Freshservice.
Fresh Service 10/10
What do you like best about the product?
The best thing about Fresh Service is it actually works straight out the box!
The support i have received from Freshservice has been world class.
The support i have received from Freshservice has been world class.
What do you dislike about the product?
Honestly so far i cant say anything negative about the product. Would recommended this to anyone!
What problems is the product solving and how is that benefiting you?
No more managing a mailbox.
New on boarding process is now saving us time on set ups.
New on boarding process is now saving us time on set ups.
Recommendations to others considering the product:
The best thing to do is trail it first.
Also speak with Fresh Service representatives as they provide amazing help and guidance to get the best out of the system.
Also speak with Fresh Service representatives as they provide amazing help and guidance to get the best out of the system.
Fresh Service IT Ticketing System - Best Overall Pick
What do you like best about the product?
The best feature would be the ease of incorporating this ticketing system into your IT Department. Also, the granularity of tracking each stage of your tickets.
What do you dislike about the product?
So far there really hasn't been anything specific that I could list as a dislike. There may be a feature or two that would be nice but as far as functionality, we are extremely pleased overall.
What problems is the product solving and how is that benefiting you?
IT Issues Management
Nice System for Free
What do you like best about the product?
Easy to use (after you set it up) - plus there's a mobile app! Branding is a nice touch. Color customization of the portal.
What do you dislike about the product?
With free version, the form fields aren't as customizable as one would like.
What problems is the product solving and how is that benefiting you?
New IT Consulting firm ticket and call tracking. Love the automated email alerts.
Recommendations to others considering the product:
Great system in free mode - cannot speak for paid versions
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