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Great Service that is constantly evolving
What do you like best about the product?
Freshservice is constantly instituting new ideas into its platform making the user experience a constantly improving beast! The features make it easy for my team to communicate about user concerns and issues.
What do you dislike about the product?
When users add notes to tickets, there is no really good way to track where those notes were added.
What problems is the product solving and how is that benefiting you?
Our IST helpdesk has become significantly more efficient thanks the Fresh Service's platform and tools!
Recommendations to others considering the product:
If you are using an older service or no helpdesk service at all, FreshService is a massive leap forward. I can't imagine what my day would be like having to manage a helpdesk without it!
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Freshservice is reliably and easy to use software!
What do you like best about the product?
I really like the feature where you can merge multiple tickets. It keeps the queue nice and clean.
What do you dislike about the product?
It is hard to say what I dislike about this product. Everything is nicely organized and I have yet to discover all the things it can do.
What problems is the product solving and how is that benefiting you?
It is more than a service queue. You can track your assets and other business related things in it.
Recommendations to others considering the product:
Definitely would recommend to other.
Migration from service-now to fresh service
What do you like best about the product?
Fresh service interface is usable out of the box.. straight up without having customers ask howe to use it.. Getting a level of simplicity from the interface that makes it easy and usable. Also the API++.
What do you dislike about the product?
When a customer receives and email notifying them that the ticket is closed and they respond with "thanks" or similar, it re-opens the ticket, requiring me to re-close it.
What problems is the product solving and how is that benefiting you?
Simple helpdesk for busy people to raise issues with our services.. and requests for new services. We are also utilising it for asset management and service request automation.
Recommendations to others considering the product:
Give it a go.. your customers and your finance department will thank you.
Freshservice is awesome for internal departments
What do you like best about the product?
I've enjoyed that its geared towards internal departments instead of a customer support ticket system. I also really like the asset and contract management. Having a phone app is awesome. Support is great
What do you dislike about the product?
Currently none. We have just started using the system. If something comes up I will update this review
What problems is the product solving and how is that benefiting you?
We purchased freshservice for our internal IT ticketing and service system.
Very clean, and easily manageable experience.
What do you like best about the product?
Very clean user interface which is easy on the eye. Great range of optional Statistics such as time sheets and agent reports which make monthly reports a breeze.
What do you dislike about the product?
How users aren't really encouraged when creating a ticket to choose a date for completion and urgency, which often leads to most tickets time frame to be set to default.
What problems is the product solving and how is that benefiting you?
A very vast improvement on organizational skills as jobs are now easily manageable.
Recommendations to others considering the product:
Easy management tool
Freshservice: more than a servicedesk
What do you like best about the product?
- It can have different types of tickets: Indicents or service request.
- It can manage changes, releases and contracts.
- It can be used for internal and external clients
- It can manage changes, releases and contracts.
- It can be used for internal and external clients
What do you dislike about the product?
- Proyect management too basic for many companies.
- It has no integration with whatsapp.
- It has no integration with whatsapp.
What problems is the product solving and how is that benefiting you?
If you have many in different places you can manage all service requests on Freshservice
Recommendations to others considering the product:
An easy to uset service desk, ready to implement.
Decent ticking software for small company, gets expensive with multiple support people
What do you like best about the product?
It's online never any outages or down time.
Simple help desk ticketing system, tickets can be auto assigned to a group ie accounting@ HR@ techsupport@ etc
Simple help desk ticketing system, tickets can be auto assigned to a group ie accounting@ HR@ techsupport@ etc
What do you dislike about the product?
I wish this was more ITIL compliant.
I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.
I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.
What problems is the product solving and how is that benefiting you?
Ticketing system that works well. Just send an email a ticket is auto generated to each queue.
Recommendations to others considering the product:
This is not fully ITIL compliant but its much lighter than other products such as Remedy.
Management is very simple, easy setup of departments and users for the queue.
Management is very simple, easy setup of departments and users for the queue.
Great for ticket automation
What do you like best about the product?
The ability to build templates with certain fields for different requests
What do you dislike about the product?
The UI is nice, but there are some feature that can be enhanced to make the product better
What problems is the product solving and how is that benefiting you?
Ticket automation, creation of tickets, multiple services in one spot
Better than our previous servicedesk software
What do you like best about the product?
Freshservice is a very complete solution. It covers pretty much of all our requirements, and consolidates everything into one package. Fresh are also very response to any feature requests that we make.
What do you dislike about the product?
Could look a little better, although this is obviously a personal preference.
What problems is the product solving and how is that benefiting you?
Servicedesk
Problem Management
Solution Base
Change Management
Problem Management
Solution Base
Change Management
Recommendations to others considering the product:
Give them a go, you won't be disappointed!
It is a great tool that fulfills a large part of the service management processes at a super accessi
What do you like best about the product?
Easy to set up, Excellent dispatch and automatic monitoring, pre and after sales support is great and not to mention the documentation and support available for self-learning. Super dynamic and in constant update and improvements and the New Analytics module is awesome. It has a number of native integrations that can support to complement what is not covered in the daily operation of the process that is required to manage.
What do you dislike about the product?
They need to improve a bit the impression of the reports for each ticket, but how it can be handled considering its low cost.
What problems is the product solving and how is that benefiting you?
Freshservice can allow you to manage the incidents and service requirements not only in the IT area but it can be applicable to several areas of the organization, such as logistics, maintenance, operations, some aspects of human and financial resources.
Recommendations to others considering the product:
Freshservice is designed by plans that can go according to the need of anyone who wants to implement it. I recommend that you try the trials well so that they can define what is the best plan for you and meet your expectations.
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