External reviews
External reviews are not included in the AWS star rating for the product.
Freshservice as the main tool for Managed & Support Services
What do you like best about the product?
The simplicity & new UI
Mobile Applilcation
API integration
SLA management & ticket control
Ease of Administration and configuration
Mobile Applilcation
API integration
SLA management & ticket control
Ease of Administration and configuration
What do you dislike about the product?
Dashboard without customazation
App Market still with few integration
Asset Management for MSP
Location Management for MSP
Agent GUI rules (frontend rules for forms with field visibility management per user)
App Market still with few integration
Asset Management for MSP
Location Management for MSP
Agent GUI rules (frontend rules for forms with field visibility management per user)
What problems is the product solving and how is that benefiting you?
Service level Agrrement Compliance and execution
Recommendations to others considering the product:
Ease of use and wuick implementation and startup
- Leave a Comment |
- Mark review as helpful
Great product
What do you like best about the product?
We like everything about the product. our customers are able to create tickets so that our IT staff is able to help assist them and be able to keep a record of it all.
What do you dislike about the product?
haven't found anything yet that we dislike.
What problems is the product solving and how is that benefiting you?
mostly just having a ticketing system
Quick and easy to setup
What do you like best about the product?
Fresh service sales & support team, they supported complete migration.
What do you dislike about the product?
not HIPPA compliance, my company is health care domain. Fresh service and their other products are not compliance. due this reason we cant use other products but we like all products expecting in future you guys will get HIPPA compliance
High price in Asset management.
High price in Asset management.
What problems is the product solving and how is that benefiting you?
business continuity & Technology availability. drastic improvement in the IT support and most of the issue we are able to resolve via Knowledge base itself.
Recommendations to others considering the product:
HIPPA compliance
Awesome piece of software that is extremely easy to use.
What do you like best about the product?
The automated reporting is very helpful when presenting board reports. The speed of the emails that users and technicians use for notifications are exceptional. There isn't any delays. The iOS app is brilliant. It is fast and easy to use. I love the pop-up notifications each time a user or a tech makes a change or replies to a ticket. This is extremely useful for keepin track of tickets on the go.
What do you dislike about the product?
I have not come across anything to dislike thus far. The software is easy to use and the user do not experience any difficulties logging requests through either the portal or via email.
What problems is the product solving and how is that benefiting you?
I am streamlining the ticket logging with regard to IT Support and capturing the company's inventory. I am also changing the way that the IT department is being billed by the various business units by creating a charge back for IT incidents resolved by techs.
Recommendations to others considering the product:
If you are migrating from either another software vendor or from a different plan fro example, fresh service to freshdesk, always engage the freshservice support team. They are friendly and will be more than willing to assist with data migrations.
Quick, Simple and Intuitive
What do you like best about the product?
Freshservice was easy to setup and integrate with Active Directory. The user side interface is simple and customisable allowing you to get the information you need without having to go back and ask.
What do you dislike about the product?
You only get update notifications when on the Tickets screen, these should pop up regardless of which page you are currently on.
What problems is the product solving and how is that benefiting you?
The interface has streamlined our issue reporting and the reporting options allow us to identify potential bottlenecks in the workflow.
Recommendations to others considering the product:
Trial similar products first alongside this and you will see the difference in quality and simplicity
Freshservice :- Made IT Management Easy
What do you like best about the product?
Freshservice made it easy for us to switch IT Inventory from Excel to Freshservice, the entire migration process was easy.We were also able to integrate a Ticketing system in office as it is one of the features of Fresh service.Freshservice has helped us organize our IT Services in a much better and streamlined way
What do you dislike about the product?
Cannot add a watcher.Would like to have Individual asset information for warranty expiration.They should also add Custom Pricing Plan, where we can select all the essential features we need and pay only for those.
What problems is the product solving and how is that benefiting you?
We are tracking our employee tech issues via the Tickets in Freshservice, and hope to add a Kb for common issues based on these Tickets.We are keeping our IT asset inventory updated in a much easy and organised way compare to Excel Sheets. we don't have any hardware requirements or dependency as it is cloud-based.
Recommendations to others considering the product:
Install it and give it a TRY!!! you won't regret it.
Increase productivity and documentation
What do you like best about the product?
the ticket views, only seeing what is important to your work helps keep me focused and productive
What do you dislike about the product?
Sometimes the refresh can glitch and cause issues but it always starts working again after a few seconds.
What problems is the product solving and how is that benefiting you?
Documentation and work flow. We have also started utilizing software and asset management to keep on top of our every growing IT world.
Recommendations to others considering the product:
DO IT! don't waste your time looking for other programs
Excellent Helpdesk to Get Set Up On
What do you like best about the product?
A great little service desk. Freshservice is mostly focused on IT based work, but has been found to expand into other areas of technical industry that it's sister product Freshdesk might not cover. It's straightforward to use and through version upgrades seems to have gone from strength to strength to improve the brreadth and depth of what it can cover. Whilst limited as a free customer (understandable) there is a fairly reasonable amount of access you have that, without going to the trouble of setting up and hosting your own service desk, is available to you instantly from signup, and moreso when a plan is upgraded to a higher tier.
For a sizable team working in the IT Industry or similar, I would definitely recommend giving Freshservice a good try, and not to be afraid to ask for help from the friendly customer support team if you have any specific requirements.
For a sizable team working in the IT Industry or similar, I would definitely recommend giving Freshservice a good try, and not to be afraid to ask for help from the friendly customer support team if you have any specific requirements.
What do you dislike about the product?
Difficulty in adding custom fields to work with other integrated services (such as Slack) as a free customer to the helpdesk. Whilst integrations work really well on the Service desk there is a limited amount that the custom ticket fields will allow you to do outside of the system.
The solution could also benefit better with a sliding scale business plan, similar to how Slack prices it's use - based on measuring real-time use month to month of users in a workspace (or in this case Agents in an organisation) and charging based on that rather than fixed rates.
The solution could also benefit better with a sliding scale business plan, similar to how Slack prices it's use - based on measuring real-time use month to month of users in a workspace (or in this case Agents in an organisation) and charging based on that rather than fixed rates.
What problems is the product solving and how is that benefiting you?
Allowing our Educational Technology Services to log problems the same way many departments such as IT or Estates and Facilities would in an organisation. Using the Solutions page we can also answer frequently asked questions or repeated tickets reported from service users. Also allows us easily to track progress of jobs between technicians easily and communicate to our staff any measures that are put in place.
Recommendations to others considering the product:
Definitely worth a try. Depending on your industry it's worth considering sister products Freshdesk and Freshsales to see if they may fit you better. If this suits your industry consider extending your trial to the free plan in an isolated team and work your way up to full scale use as people realise how easy to use and powerful this tool can be.
advanced administrator
What do you like best about the product?
Helpdesk module
Solutions module
Flexibility
Solutions module
Flexibility
What do you dislike about the product?
The unextended functional of Assets module.
What problems is the product solving and how is that benefiting you?
Managing employees requests.
Resource management
Resource management
Recommendations to others considering the product:
Advanced ticketing system. some functional can be used free.
The way to demonstrate the amount of work of the IT department
What do you like best about the product?
Il like the useful dashboard created for me and my collegues where we can meet and share the tickets and assign the jobs.
I like the possibility to build statistics and graphs and the possibility to send reports every week to the management.
Now it is possibile to give weight to IT department.
I like the possibility to build statistics and graphs and the possibility to send reports every week to the management.
Now it is possibile to give weight to IT department.
What do you dislike about the product?
Nothing do dislike in this moment. The software works fine.
What problems is the product solving and how is that benefiting you?
We have improved the scheduling of the IT departement collegues.
More time dedicated to the company users.
IT department now is the only that can demonstrate the real job did every day.
More time dedicated to the company users.
IT department now is the only that can demonstrate the real job did every day.
showing 901 - 910