Freshservice
Freshworks Inc.External reviews
1,280 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Fantastic Service Without Hard work
What do you like best about the product?
The simplicity of setup and go is nice.
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
What do you dislike about the product?
Support can take a little longer than wanted
some functionality is price locked but the ones that are really wanted can be significantly more.
some functionality is price locked but the ones that are really wanted can be significantly more.
What problems is the product solving and how is that benefiting you?
Helpdesk Support with incident and Service Requests is the primary reason we purchased this SaaS.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
Recommendations to others considering the product:
Fantastic product especially for the price. Consider the Growth potential as well as the Roadmap in store. not to mention the Features that are requested.
Wow!!! So happy we went with Freshservice
What do you like best about the product?
I love how user friendly Freshservice is. Also how easily customizable it is
What do you dislike about the product?
I cannot think of anything that I dislike. Been using it 3 months now and it has been great.
What problems is the product solving and how is that benefiting you?
Our onboarding process has been much smoother, and also our Change Management has been effortless
Recommendations to others considering the product:
Freshservice can do wonders for your business. Trial it, then go for it :)
Freshservice review
What do you like best about the product?
Responsive, good and easy to use interface.
Seamless integration with office 365.
Straightforward to manage.
Seamless integration with office 365.
Straightforward to manage.
What do you dislike about the product?
There is no pagination option, to increase the number of tickets you can see on one page.
What problems is the product solving and how is that benefiting you?
We use it as our service desk ticketing system and with the workflow automator out tickets are sent to the right teams.
We track our assets (employees pc via the freshservice agent)
We track our assets (employees pc via the freshservice agent)
Fresh and clean by Freshservice
What do you like best about the product?
Features are great and it's easy to navigate
What do you dislike about the product?
Pricing should be flexible with the and assets
What problems is the product solving and how is that benefiting you?
Asset, service catalog, project management.
Good tool
What do you like best about the product?
time for the new features that you are developing.
What do you dislike about the product?
Some cases the support take a lot of time.
What problems is the product solving and how is that benefiting you?
Tracking for our process. Independency of systems department.
By using FreshService it has enabled us to provide a better level of support to our end users.
What do you like best about the product?
Easily keep track of multiple sites IT issues and allows us to focus support where it is needed more effectively
What do you dislike about the product?
I just wish we used more of the features available.
What problems is the product solving and how is that benefiting you?
Allows teaching and learning to go unhindered due to the quicker response times and focused support.
user friendly and simple to use
What do you like best about the product?
what i like best is that i can schedule my groups the way i like
What do you dislike about the product?
i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation
What problems is the product solving and how is that benefiting you?
to see how much work we have a day, a week or a month, and make it more easy for us to solve same occurring problems
Recommendations to others considering the product:
Is good and easy to use
Easy to Admin! Support team is Always Helpful!
What do you like best about the product?
When I attended the Fresh Service Summit in 2018, I found I was one of the few that were not in the IT profession. As a project manager, I was quickly able to pick up how to Navigate and Admin to build our fresh desk out for many different kinds of groups. Fresh Service support is always so quick to respond. There are wish list items that are sometimes still in development but the support staff strives to think outside the box and are honest about current abilities.
What do you dislike about the product?
I wish there was a quick way to see new developments in quick videos. I find the videos really helpful and would love to see a series of "Did you know that Fresh Service Can do this?". I find we often use applications within Fresh Service in unique ways and if I was provided tips, it could really help our internal team use fresh service to its full potential.
What problems is the product solving and how is that benefiting you?
Transparency, Tracking and One roof where all of our corporate team can work together to support our requestors.
Positive experience so far!
What do you like best about the product?
We looked at several different solutions before moving to freshservice. I must say so far we are pleased. They seem to be the most progressive and forward thinking of the bunch. Maybe some inovation still left in them!!
What do you dislike about the product?
We wish we could have better time tracking options. IE Our old system had a slightly better module for tracking time and reporting but that is minor compared to the improvements.
What problems is the product solving and how is that benefiting you?
Client communications. Ticket Tracking. Much better engagement with customers.
Recommendations to others considering the product:
Make sure you compare all the various bit and pieces.
Very useful tool for IT operations management
What do you like best about the product?
It's very useful for many sorts of things. The thing that we primarily use it for would be for ticketing management. In this regard it's very good because you can filter by user, requester, agents, departments, date, etc which allows you to be able to efficiently know which tickets need to be done at what time and who is submitting them. I really enjoy the ease of use for the product as new people who join the company is able to catch on to using this service very quickly as well.
What do you dislike about the product?
I would say that sometimes there are issues when it comes to connectors. Currently, we have a connector set up with Salesforce which is not working properly. We reached out to the support and they stated that the connector for Salesforce is currently not working so they are working on getting that resolved. Since salesforce is a large part of our team it does make things more difficult without the connector.
What problems is the product solving and how is that benefiting you?
We use Freshservice for many things. To name a few: ticket management, asset tracking, reporting, change management. We use it primarily for our IT operations team as our foundational platform, and then have other applications such as Jira and Salesforce that are synced with Freshservice.
Recommendations to others considering the product:
Use it if you need all of the components, such as ticket services, asset tracking, etc and not just for one component, as they all tie in very well together.
showing 901 - 910