Freshservice
Freshworks Inc.External reviews
1,281 reviews
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Freshservice
What do you like best about the product?
The simplicity of the solution and the fast adoption.
What do you dislike about the product?
It lacks of workflow automation capabilities.
What problems is the product solving and how is that benefiting you?
IT service management: Incident Management, Service Management.
App developer for Freshservice
What do you like best about the product?
It's a great platform to manage tickets and get support from your IT and Support department. Also, developing apps for Freshservice gives you the possibility to expand and customize your experience to fit your needs.
What do you dislike about the product?
The platform is still in development and it's missing some features Freshdesk already has.
What problems is the product solving and how is that benefiting you?
Getting our IT team in sync with our Trello platform has been easier since we're using the Trello app.
Fresh Service
What do you like best about the product?
Fresh service is an easy to use cloud based app that users can access quickly and efficiently
What do you dislike about the product?
to enable internet based access requires a certificate that is hosted by Fresh Desk at an additional cost
What problems is the product solving and how is that benefiting you?
Ease of incident creation and tracking
simple assets management and tracking
simple assets management and tracking
Recommendations to others considering the product:
Simple for users to use and access once configured
Plymouth and Freshservice
What do you like best about the product?
Freshservice has allowed Plymouth to handle our help desk (and other) requests in a timely fashion as well as keep track of those requests.
What do you dislike about the product?
Some features are not available in all versions - which makes sense.
What problems is the product solving and how is that benefiting you?
No loss of help desk or other request/issues as each one is stored in our instance of Freshservice.
Fresh Service 10/10
What do you like best about the product?
The best thing about Fresh Service is it actually works straight out the box!
The support i have received from Freshservice has been world class.
The support i have received from Freshservice has been world class.
What do you dislike about the product?
Honestly so far i cant say anything negative about the product. Would recommended this to anyone!
What problems is the product solving and how is that benefiting you?
No more managing a mailbox.
New on boarding process is now saving us time on set ups.
New on boarding process is now saving us time on set ups.
Recommendations to others considering the product:
The best thing to do is trail it first.
Also speak with Fresh Service representatives as they provide amazing help and guidance to get the best out of the system.
Also speak with Fresh Service representatives as they provide amazing help and guidance to get the best out of the system.
Fresh Service IT Ticketing System - Best Overall Pick
What do you like best about the product?
The best feature would be the ease of incorporating this ticketing system into your IT Department. Also, the granularity of tracking each stage of your tickets.
What do you dislike about the product?
So far there really hasn't been anything specific that I could list as a dislike. There may be a feature or two that would be nice but as far as functionality, we are extremely pleased overall.
What problems is the product solving and how is that benefiting you?
IT Issues Management
Nice System for Free
What do you like best about the product?
Easy to use (after you set it up) - plus there's a mobile app! Branding is a nice touch. Color customization of the portal.
What do you dislike about the product?
With free version, the form fields aren't as customizable as one would like.
What problems is the product solving and how is that benefiting you?
New IT Consulting firm ticket and call tracking. Love the automated email alerts.
Recommendations to others considering the product:
Great system in free mode - cannot speak for paid versions
Reliable service, no problems that I've come across
What do you like best about the product?
The depth of the customizability we can achieve with FreshService is the biggest reason why we went with this product.
What do you dislike about the product?
The limit on the amount of assets we can use in the asset tracker.
What problems is the product solving and how is that benefiting you?
We use it primarily as our IT ticket system, and also as our asset tracker.
Recommendations to others considering the product:
Freshservice is a solid option for IT departments, uptime has been flawless and their api makes automation from our in-house apps a breeze.
Excellent Ticket Management System
What do you like best about the product?
Freshservice is by far one of the most easy and intuitive ticketing systems around
What do you dislike about the product?
Bugs that have not been addressed and that support or feature requests take a LONG TIME
What problems is the product solving and how is that benefiting you?
We are rectifying and resolving problems within the office in a more efficient manner compared to when we had no ticketing system at all.
Recommendations to others considering the product:
Definitely an easy to use system. Keep in mind that inital setup is needed in order to fully integrate this into your own company.
Managing helpdesk of 5 emplyoees for 2 years
What do you like best about the product?
Clean layout. Easy to implement. Easy for endusers to understand.
What do you dislike about the product?
Lack of reporting on categories and report builder functionality
What problems is the product solving and how is that benefiting you?
Ticketing and software projects/bug fixes
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