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Greate ITSM Tools
What do you like best about the product?
User friendly, have many feature, greate support
What do you dislike about the product?
Custom SLA among starter user very important feature for business only have 5 agent
What problems is the product solving and how is that benefiting you?
Record all issue for KPI IT agents
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A very elegant and simple to use tool to satisfy every business IT needs
What do you like best about the product?
I like the way you can create and manage tickets. The user interface is so intuitive, and easy to manage all tickets in one dashboard. You can easily change the status of a ticket, and the most important factor I like is that you can set a condition before a ticket status can be changed to closed. I like so many features of this Saas solution that I can not highlight all of them here. It is an excellent tool for every business IT department to use. For MSP, Freshworks will be the choice, of course.
What do you dislike about the product?
I don't have anything I dislike about this platform, as I have been using it for the past six years.
What problems is the product solving and how is that benefiting you?
Freshservice provides a simple way to curate all the IT incidents within the organisation and manage them in real time. I manage over 250 users and about 400 computers and servers across 10 countries. Using this tool helps all our users to reach the IT department and either request a service or post a complaint or incident, which enables us to see their problems in real time and help them out without delay. This helps tremendously to keep the business processes running with limited or no down time.
Very Helpfull
What do you like best about the product?
All teh calls are easily accessed and the dashboard is custimisable.
What do you dislike about the product?
Better reports on tickets and tracking of closed/resolved calls.
What problems is the product solving and how is that benefiting you?
Getting vendors to stores for maintenance problems
ITSM tool at its best
What do you like best about the product?
FreshService is powerful product which has lots of feature which are very helpful for ITSM and productivity. It help to manage tickets, assets, helpdesk management. It has powerful automation tools which helps to manage workflows, ticket assignments and knowledge based assignments.
What do you dislike about the product?
There is nothing much to dislike about freshservice except there isn't much options to customize automations.
What problems is the product solving and how is that benefiting you?
Freshservice is helping our organization for managing incidents, service requests, change and problem management, assets management and helpdesk management.
Very easy to use
What do you like best about the product?
service desk tickets easy to use and manage
What do you dislike about the product?
sometimes it can run a little slow or when you update a ticket it doesn't update
What problems is the product solving and how is that benefiting you?
its a very good place to store knowledge guides to send to users
OTE FRESH SERVICE EXPERIENCE
What do you like best about the product?
Good ticketing tool with great extend of workflow automation.
What do you dislike about the product?
No such specific dislike about fresh service good product
What problems is the product solving and how is that benefiting you?
Daily tickets
It is a great service that works well all the time
What do you like best about the product?
Useful customiztaion and automation features
What do you dislike about the product?
There is nothing for me to add to this section
What problems is the product solving and how is that benefiting you?
Solves our issues with automation and it gives us more time to focus on other tasks.
Best ticketing tool ever used!
What do you like best about the product?
Itoffer solid self-service and ticket-management tools. It has all the features that any ideal IT team would look for. The pricing is very competitive while compared to other ticketing platforms.
What do you dislike about the product?
I have been using Freshservice for almost a year and had no issues. I would like too asset integration into the ticketing tool which would be more helpful when completing onboarding or offboardings.
What problems is the product solving and how is that benefiting you?
I dont have to use multiple ticketing tools and Freshservice takes care of all our requirments within one tool.
Keeping Up with Everything
What do you like best about the product?
Freshservice lets us keep all of our support notes in one place and allows us to use automation to increase our productivity. The general interface is easy to use and the end users have mutliple ways to reach out to us. We use this every day and wouldn't be able to effectively complete our Computer Helpdesk tasks without it.
What do you dislike about the product?
My most recent frustrations have been since they upgraded their interface and the page glitches out with displaying areas some times. However, a refresh will clear up the issue.
What problems is the product solving and how is that benefiting you?
How to keep up with requests from end users. Freshsevice allows us to link multiple communication channels into one service with one record for the users.
User friendly exactly what we need!
What do you like best about the product?
Ease of use, and the number of features are great!
What do you dislike about the product?
Need more help with reporting. I cannot find a lot on this.
What problems is the product solving and how is that benefiting you?
Helps streamline our daily routine.
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