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A good system
What do you like best about the product?
The people we have contacted are very helpful and are always open for new ideas.
The system is very smooth and works greatly in our company
The system is very smooth and works greatly in our company
What do you dislike about the product?
A lot of FreshService's advanced / extensive features work with Microsoft Azure as main core, as well as the manuals created for it. This means, if you do not have Microsoft Azure yet, it's a bit difficult to install.
What problems is the product solving and how is that benefiting you?
Servicedesk.
Could-based solution with high productivity value.
Could-based solution with high productivity value.
Recommendations to others considering the product:
Be prepared to use Microsoft Azure
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Review Fresh Desk
What do you like best about the product?
FreshDesk have so many options to manage the tickets and it's very helpful on a it environment. The Helpdesk freshdesk are very easy to be contacted, and they are very kindness, and patient , always give us the best resolution.
What do you dislike about the product?
Sometimes i dont undestood any options.But the helpdesk help me all the time.
What problems is the product solving and how is that benefiting you?
That's a way to improve the procediments and manage the problens that existing.
Recommendations to others considering the product:
thank you
Bringing Organization to an Unorganized Shop
What do you like best about the product?
FreshService provides us modules to seperate out our tickets from changes and releases, but gives us the ability to link them all together so we can see what impacts what. The interface is incredibly easy to setup, and we were up and running within minutes.
What do you dislike about the product?
Upon first utilizing FreshService, it was a bit difficult understanding what differences were between Changes and Releases, and how Problems differed from Tickets. Hopefully as the platform grows there will be better documentation/videos from Freshworks on the methodology behind FreshService.
What problems is the product solving and how is that benefiting you?
Previously, most communication between the company and IT were emails - which became hard to track among team members. Now with a unified system, we can track our emails as tickets, problems, change requests, and release requests - all while keeping the right people notified and informed on what the IT team is doing and implementing.
Recommendations to others considering the product:
Be sure to try out the trial - and reach out to support if you have any questions or concerns, as they were critical in decision to move forward with the product based on the high level of customer service they provided us.
Freshservice is a powerful service that it very simple to use
What do you like best about the product?
Trouble ticket handling is the best feature
What do you dislike about the product?
Dislike that Slack integration is not supported of basic plans
What problems is the product solving and how is that benefiting you?
Helpdesk functionality is excellent
Great service
What do you like best about the product?
Complete and customisable solution, user friendly interface
What do you dislike about the product?
There is some missing functionalities when creating service catalog (forms) like :
Adding comments to each item to help the user filling the fields
The depending items are not so useful : we cannot display a field if another one is selected…
The rules for the Dispatch’R cannot be managed by groups, and only the first rule that meet the conditions is executed.
Adding comments to each item to help the user filling the fields
The depending items are not so useful : we cannot display a field if another one is selected…
The rules for the Dispatch’R cannot be managed by groups, and only the first rule that meet the conditions is executed.
What problems is the product solving and how is that benefiting you?
Get an evolutive and easy customizable solution to manage the Service desk and IT implementations
Yep. That'll do it.
What do you like best about the product?
Bulk actions are kinda nice. Allows us to close many tickets in 2 clics
What do you dislike about the product?
It miss some features that could be great
What problems is the product solving and how is that benefiting you?
Not your concern, sorry.
all bells some whistles
What do you like best about the product?
best is help desk ease, organized and simple or complex as you need it . the asset finding is great and saves me a lot of time
What do you dislike about the product?
would love it to expand to I.T. documentation ala glue.it
What problems is the product solving and how is that benefiting you?
we solve a non existent help desk ticketing system
Recommendations to others considering the product:
i.t. documentation
Helpful support service, easy to use UI for setup of service
What do you like best about the product?
user interface to setup the service was easy to use and easy to understand, with little to no training.
What do you dislike about the product?
a lot of information present at the dashboard and ticket page, perhaps simpler version
What problems is the product solving and how is that benefiting you?
Replacing existing help desk with service desk. Beginning to implement ITIL functionality
So far so good
What do you like best about the product?
Quick response time when submitting tickets to freshservice support. Organised and simple ticketing system,
What do you dislike about the product?
Not found anything I don't like about this yet.
What problems is the product solving and how is that benefiting you?
Documenting IT incidents. It keeps things organised, the filtering capabilities seem to be really useful as well.
A Breath of Fresh Air
What do you like best about the product?
It's an all in one IT solution that meets every requirement we need.
What do you dislike about the product?
There hasn't been anything in particular that I don't dislike. Support has been great.
What problems is the product solving and how is that benefiting you?
We are streamlining our Helpdesk more efficiently.
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