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Reviews from AWS customer

5 AWS reviews

External reviews

175 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Patricio I.

Great tool for monitoring network devices

  • January 18, 2024
  • Review provided by G2

What do you like best about the product?
- Easy and quick implementation, and easy maintenance of the product.
- Initial automatic discovery of devices.
- Simple and intuitive interface for its management.
- Sensors for almost everything you can imagine monitoring.
What do you dislike about the product?
- The creation of the Dashboard is quite cumbersome as it is pure HTML, monitoring objects cannot be copied or pasted, I think this point can be improved.
- Monitoring SAP in an advanced way has an additional cost with another developer, which can be very expensive.
What problems is the product solving and how is that benefiting you?
- Monitoring infrastructure is vital for business continuity, as good monitoring anticipates problems such as: high temperatures in equipment, hard drives that are on the verge of failure, among others. The monitoring service is responsible for alerting before they become a problem.


    Pierre-Anderson ELLO

Comprehensive and effective network monitoring with user-friendly interface, diverse range of sensors, and excellent scalability

  • November 06, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use it to monitor the defense system, various switches, and the connections between different sales offices. Additionally, I use it to monitor my various virtual environments.

What is most valuable?

The most valuable aspect is the diverse range of features it offers. The dashboard is outstanding, providing a comprehensive overview.

What needs improvement?


For how long have I used the solution?

I have been working with it for two years.

What do I think about the stability of the solution?

It provides excellent stability.

What do I think about the scalability of the solution?

Scalability is incredibly straightforward and effortless. One thousand and fifty users have been onboarded.

How are customer service and support?

When it comes to the various questions I've posed to the technical support, the response time is impressive. I typically receive answers within one hour. I would rate nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Nagios before, but it was outdated. PRTG, on the other hand, is incredibly easy to manage, develop, promote, and maintain. Nagios, being very old, is challenging to maintain.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

The deployment process involves taking capacity, installing it on a server, applying the licenses, and then initiating a discovery of various categories. After that, monitoring the different aspects of the network. It's a relatively simple process, especially for monitoring defense and payroll records on uncomplicated networks. It was completed in two days. Maintaining the current setup is not challenging at all.

What was our ROI?

I see a significant return on investment due to the simplification of monitoring with PRTG. Problems are identified and resolved quickly. Before PRTG, it was challenging to detect and address issues promptly.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable for the features provided.

Which other solutions did I evaluate?


What other advice do I have?

Overall, I would rate it eight out of ten.


    SyedKareemuddin

A stable tool that helps users monitor the networks and servers in their environments

  • October 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use PRTG Network Monitor to monitor server and network environments in my company.

What is most valuable?

Most of the products either provide features for network monitoring or efficient server monitoring. There are different products for server monitoring when it comes to ManageEngine or SolarWinds, and there are different products for server monitoring. There are different metrics to consider when monitoring servers and networks. RTG Network Monitor gives me a complete picture of both the modules, which are server monitoring and network monitoring.

What needs improvement?

Technical support is an area with concerns in PRTG Network Monitor, where improvements are required. The product is very good, but its local presence in the Saudi Arabian market is unavailable.

I would like PRTG Network Monitor to introduce some security features for monitoring the security devices. The server and network monitoring functionalities in PRTG Network Monitor are very efficient. The security features of the product should provide the same level of efficiency as it provides for server and network monitoring so that its users or customers get all its features in a bundle.

For how long have I used the solution?

I have been using PRTG Network Monitor for six years. I am just a consumer of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

Around ten people in my company use PRTG Network Monitor.

How was the initial setup?

The product's initial setup is simple.

The solution is deployed on an on-premises model.

What about the implementation team?

I took care of the implementation part of PRTG Network Monitor by myself.

What's my experience with pricing, setup cost, and licensing?

I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price.

Which other solutions did I evaluate?

I compared PRTG Network Monitor with SolarWinds and ManageEngine. I chose PRTG Network Monitor over other products in the market since it provides complete monitoring of my servers and network devices. SolarWinds and ManageEngine have different products for server monitoring and different products for network monitoring.

What other advice do I have?

I rate the overall tool a nine out of ten.


    Noor-E-MozammilAlighan

A network solution for monitoring the bandwidth and reachability of a big network

  • October 24, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for monitoring the bandwidth and reachability of a big network. We rely on reachability to generate an alarm as banks have different branches and routers. We use the PRTG to assess whether there is any fault in any branches or ATM buses. We have been using a site with 5000 sensors in 60-78 sites.

What is most valuable?

The solution is good, very friendly, and simple to use. I have been taking training. As far as it's not complicated, you can use it.

What needs improvement?

The automation part can be more flexible. It will be much easier for an administrator to work on. It can discover all the devices in a network and design its network.

For how long have I used the solution?

I have been using PRTG Network Monitor as a customer for eight years.

What do I think about the stability of the solution?

We have observed many things when we were analyzing the bandwidth.

I rate the solution’s stability a nine out of ten.

Which solution did I use previously and why did I switch?

I've used FortiMonitor, Huawei, and SolarWinds before. SolarWinds is complicated. An administrator needs more skills to work with SolarWinds. If you're going for a data center or vendor monitoring, it's good to have PRTG set up because it's very reliable.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive compared to FortiMonitor. PRTG is costly for small scale, but for large scale, FortiMonitor is more expensive.

What other advice do I have?

The solution is very user-friendly. You get whatever you need, but it has room for improvement too.

Overall, I rate the solution an eight out of ten.


    MohamedAbdalla

A stable tool for infrastructure monitoring that needs to have more room for automation and advanced configuration

  • July 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution is used for infrastructure monitoring and for some limited automation and SNMP monitoring. If any parameters cross any threat, then it would trigger some healing, like restarting by sending some special commands.

What is most valuable?

The features I found valuable are its reporting modules and the graphs, along with SNMB utilization and the bandwidth utilization for reports.

What needs improvement?

Along with more room for automation, more room for advanced configuration can be integrated into the solution.

For how long have I used the solution?

I have been using PRTG Network Monitor for almost ten years. I use it in my business company on my account. I am a customer of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

Around 50 people in my company use the solution.


How are customer service and support?

I am very satisfied with PRTG Network Monitor because it's easy. Also, I have been using it for a long time, either for configuration or providing any reports or support needed for PRTG.

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale of one to ten, where one means difficult to implement and ten means easy to implement, I rate it an eight.

The solution is deployed on the cloud and on-premises.

What was our ROI?

The ROI is currently looked upon at the management level.

What's my experience with pricing, setup cost, and licensing?

It's a cost-efficient tool.

What other advice do I have?

The reporting module is easy to configure. Also, it is easy and nice looking, with a nice presentation triggered for utilization and for monitoring health. Also, you can integrate as much vendor hardware as possible using SNMP, and it has easy configuration and troubleshooting. Along with the solution being cheap, there is also support from the vendor, which is its main point.

There are more powerful software solutions available apart from PRTG Network Monitor.

Overall, I rate the solution a seven out of ten.


    Matt V.

A must for Network Administrators

  • May 18, 2023
  • Review provided by G2

What do you like best about the product?
We use it mostly for alerts. We get an email every time a device is down or comes back up. We also use the Maps function to display the network on TV's. We also monitor interfaces on deices and services on servers.
What do you dislike about the product?
As far as Meraki integration, you could only the cloud status. It looks like if I want more information to monitor on those devices, I will need help from support or extra help to monitor the health and interfaces.
What problems is the product solving and how is that benefiting you?
Alerting when devices go down is the most critical piece for us. Instead of waiting for the following morning, i can address the problem right away. Our up time is near 100 percent due to this.


    Sachin V.

See all your networking and their state in one single view

  • March 27, 2023
  • Review provided by G2

What do you like best about the product?
We run about 5 to 6 PRTG servers in our organisation, which significantly helps watch all our networking and their state in a single 'Devices' page on each server.
What do you dislike about the product?
The only thing I disliked, which I recently discovered, was the sound notification of alerts with an annoying sound and no customisation of choosing different sound notifications.
What problems is the product solving and how is that benefiting you?
It reduces the tedious job of an administrator to log into each server or network device to check their health. It helps notify administrators whenever there is a problem with a particular sensor attached to a 'Device' or even the probe/node.


    Waqas s.

Solid NMS Solution

  • February 07, 2023
  • Review provided by G2

What do you like best about the product?
One of the best Network monitoring tools available in the market supports most of the devices that one can think of. Very flexible and can do most of the tasks that anyone can wish from a nms like availability, traffic packet loss and many more. Easy and quick setup, easy to use, and very user-friendly.
What do you dislike about the product?
Probably the only way it shows interface down alters. It Should have alerts by default for interface down, like in Zabbix or Solar winds. Maps can be improved for better visual understanding. Sensor-based licensing can become expensive for a more extensive network.
What problems is the product solving and how is that benefiting you?
It helps me diagnose and troubleshoot network problems and improves my network performance. Allows me to plan my network concerning B.W allocations better and helps me in network optimization


    Thar Kadhim A.

Exhaustive set of reports displaying hierarchical view of a network

  • February 05, 2023
  • Review provided by G2

What do you like best about the product?
Out-of-the-box alerts and reporte that are highly relevant to the performance of the infrastructure.

Offers performance thresholds that spot evolving problems.
What do you dislike about the product?
Any issue we faced was quickly resolved by the support team and at times we also turn to the hepful online tutorials.
What problems is the product solving and how is that benefiting you?
Gives a hop-by-hop analysis of critical paths.

Retrieves performance metrics for autonomous access points.

Operating system patching for Windows and MacOS.


    Zafar Javed S.

PRTG Network Monitor review

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
Best network monitoring tool in terms of availability perspective. It's netflow sensor also gives a lot of information.
What do you dislike about the product?
It works flawlessly with cisco products. Needs a lot of configurations for adding firewall and non-cisco devices.
What problems is the product solving and how is that benefiting you?
24x7 monitoring and alerting of critical devices. The moment a link or device is down it sends an alert.
Also the netflow sensor provides great information like top source and destination which helps me to take action accordingly