External reviews are not included in the AWS star rating for the product.
My main use case for PRTG Network Monitor is monitoring the real-time server dashboard and dashboards.
When there are multiple servers running at the same time, PRTG Network Monitor helps to monitor them on the same dashboard.
PRTG Network Monitor helped prevent incidents by creating an alert to the DL when servers go down, notifying me before it became a bigger problem.
In my experience, the best features PRTG Network Monitor offers include its capability for real-time monitoring, which helps significantly.
Regarding real-time monitoring, both the dashboard and alert system stand out as especially helpful.
The user interface of PRTG Network Monitor is good for all users.
PRTG Network Monitor has positively impacted my organization by saving time for the team to watch the server manually.
PRTG Network Monitor can be improved; I think the theme needs enhancement.
The dark theme specifically needs improvement.
They need to address the slowness issue that sometimes occurs with PRTG Network Monitor.
I have been working in my current field for five plus years.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor's scalability is good; it can handle growth easily if I add more servers or devices.
The customer support for PRTG Network Monitor is something I have yet to connect with, but based on experience, it is good.
Neutral
I am not sure if I previously used a different solution before PRTG Network Monitor.
I am not sure which cloud provider we use for our private cloud setup; it is taken care of by the admin team.
My company has a business relationship with this vendor as a customer only.
I have seen a return on investment from using PRTG Network Monitor, as using automation helps to save money.
Regarding pricing, setup cost, and licensing for PRTG Network Monitor, that is something I am not sure about.
Before choosing PRTG Network Monitor, company management decides those things regarding evaluating other options.
I can recommend PRTG Network Monitor to others looking into using it. On a scale of one to ten, I rate PRTG Network Monitor a nine out of ten.
My main use case for PRTG Network Monitor is that I really appreciate the alerting system, allowing me to see when and how long each issue has lasted. The auto-pause for sensors during maintenance windows is awesome, as there are no false alerts till now. Additionally, the built-in SNMP tester tool has saved me multiple times during setups, making PRTG Network Monitor a one-stop monitoring solution for my industry.
Its ability to clone the sensors with all the settings intact is a huge time-saver for me. Apart from that, everything looks positive from my end.
The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient.
SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly.
The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect.
PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.
There could be improvements to PRTG Network Monitor by adding a dark mode instead of white screens all day during the daytime or during the night. Additionally, dashboards can look cluttered on smaller screens, and the UI can feel crowded when there are hundreds of sensors in one group.
Sometimes, SNMP devices need custom OIDs that aren't auto-discovered, which requires additional work. Moreover, sensor names should be renamed manually when cloning, so it would be better if everything were done automatically.
I have been using PRTG Network Monitor for more than two years.
PRTG Network Monitor is absolutely stable.
PRTG Network Monitor's scalability is great. We receive instant customer care support when we are stuck or need assistance understanding the matrices, as they offer 24/7 customer care support.
I rate the customer support for PRTG Network Monitor a 10 because they never charge anything extra for support, resolve our queries 24/7, and follow up if the same issue persists, making regular follow-ups.
Positive
Earlier we were using a different solution called Redwood RMJ, RunMyJobs, to run all our bad jobs, but that was for a different purpose. We did not switch to PRTG Network Monitor; it was our first and foremost go-to product.
Setup was done with the vendor support team and our in-house team.
The total number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people.
I have seen a return on investment with PRTG Network Monitor. The overall number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people. In the first year, the overall return was approximately $7,000, leading to good returns.
Pricing, setup cost, and licensing for PRTG Network Monitor are a bit expensive, but the recurring licensing is not a huge expense. Setup was done with the vendor support team and our in-house team. The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
We did not evaluate other options; we chose PRTG Network Monitor as our first and only option.
I would advise others looking into using PRTG Network Monitor to consider this product, as it is one of the best IT monitoring tools available, providing proper alerts on time for all critical issues and ensuring a dedicated group of recipients.
Everything with PRTG Network Monitor is running smoothly. We haven't hit any roadblocks, so I'm satisfied with what we have.
On a scale of 1-10, I rate PRTG Network Monitor a 10.
I was using PRTG Network Monitor to monitor real-time servers.
When I use PRTG Network Monitor, it shows which servers go down or crash, displaying real-time reports and related information. We have configured PRTG Network Monitor to trigger an alert if any sensor or server goes down for more than five minutes. PRTG Network Monitor shows cause and effect clearly. For example, when our internet link failed, it displayed which dependent services were impacted. The feature in PRTG Network Monitor improved communication within my team since everyone can see the same dashboard. It saves me from constant manual checks as everything I care about is automatically tracked. PRTG Network Monitor has positively impacted my organization because it shows cause and effect clearly. We can see the real-time dashboard and take immediate action based on that. PRTG Network Monitor helped us detect the failing RAID controller before it completely collapsed, allowing us to avoid potential data loss.
There are some vendor-specific sensors in PRTG Network Monitor, particularly for older hardware, that don't always provide consistent results. That could be improved. The dark mode theme in PRTG Network Monitor could be more polished, especially since it is frequently used in the NOC. When editing multiple sensors simultaneously, the UI feels slower. This aspect could be improved.
I used PRTG Network Monitor in my previous organization for around two years.
PRTG Network Monitor is exceptionally stable.
PRTG Network Monitor is flexible regarding notifications, making it good for scalability.
PRTG Network Monitor is an excellent choice, and its functionality is very defined according to requirements. On a scale of 1-10, I rate PRTG Network Monitor a 9.
My main use case for PRTG Network Monitor is for history data comparison so that I can use it to show server performance and how the performance is trending.
One specific example of how I use PRTG Network Monitor for this purpose is by copying the entire device groups with their sensors' names, which has saved me a lot of time.
I can log changes right inside of PRTG Network Monitor.
PRTG Network Monitor offers valuable features that save a lot of time as the reports are automatically available.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
PRTG Network Monitor has positively impacted my organization as the hourly basis has been reduced, making a significant impact.
The impact is evident as it has saved a lot of time for my team, and monitoring has been top-notch.
PRTG Network Monitor can be improved as there is a lot of manual cleanup needed, which could be reduced.
Some auto-discovered sensors may take time to configure, which needs improvement.
I have been using PRTG Network Monitor for more than two years.
In my experience, PRTG Network Monitor is stable.
PRTG Network Monitor's scalability can handle growth and increased demands easily.
I haven't personally interacted with customer support, but I have heard it has been good.
Neutral
I did not previously use a different solution before PRTG Network Monitor as I started with PRTG Network Monitor only.
I did not face any challenges with the setup process or licensing.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.
I did not evaluate other options before choosing PRTG Network Monitor because my organization was already using this solution.
My advice to others looking into using PRTG Network Monitor is to use it in an efficient way, as efficient usage can save a significant amount of time. On a scale of one to ten, I rate PRTG Network Monitor an eight out of ten.