When I Do Monitoring It's a Very Helpful Tool to do
What do you like best about the product?
"The customizable alert thresholds are a game-changer! I can set stricter rules for critical servers and relax the rules for test systems. It's all about finding that perfect balance."
- "Exporting monitoring data to CSV or Excel is super handy. I can dig deeper and get valuable insights without breaking a sweat."
- "The autodiscovery feature is like having a digital detective – it even found devices I had forgotten about on my network!"
What do you dislike about the product?
- "Managing large installations can get messy if you don't stay on top of it. It's like trying to find a needle in a haystack without proper housekeeping."
- "The default notification sound is a bit bland – I swapped it out for custom sounds that grab my attention."
- "Sometimes, remote probes need to be reinstalled after major OS upgrades. It's a minor hassle, but it's something to keep in mind."
What problems is the product solving and how is that benefiting you?
"I discovered unused devices still drawing power and was able to decommission them, saving costs. It's amazing how much waste you can eliminate with the right tools."
- "Transparency has increased – anyone can log in and see the live network status. It's like having a window into the network's health."
- "I've reduced fire-fighting thanks to early warnings about capacity issues. It's a huge stress-reliever!"
IT Monitoring easy with PRTG
What do you like best about the product?
* I enjoy how easily I can schedule daily or weekly reports and get them emailed automatically.
* The “business process” sensor type is brilliant — I track an entire service chain with it.
* The built-in push notification system is very reliable.
What do you dislike about the product?
Some third-party integrations require manual scripting.
* The initial hardware sizing for the server was a bit of a guesswork exercise.
* I’d like more widget variety for dashboards.
What problems is the product solving and how is that benefiting you?
Helped me find that one of our critical services was intermittently restarting — fixed it before customers noticed.
* Reduced guesswork by giving me objective data during troubleshooting.
* Made monthly reporting to stakeholders much faster.
Easy To Handle IT Monitoring With PRTG
What do you like best about the product?
* I appreciate the cluster failover — when my main monitoring server went down for maintenance, the backup kept everything running smoothly.
* The “sensor factory” is underrated; I combined multiple sensor readings into one custom KPI for management.
* I like that I can quickly filter sensors by status, so I only see what’s in warning or error state.
What do you dislike about the product?
The update process sometimes requires a manual restart, which interrupts monitoring briefly.
* I wish the color scheme on graphs was more customizable.
* The built-in alerts could look more polished.
What problems is the product solving and how is that benefiting you?
It warned me of high latency between our two data centers — helped prevent a replication failure.
* Helped me prove to management that slowdowns were due to ISP problems, not internal servers.
* Cut troubleshooting time drastically by showing the exact hop where packets were dropping
Monitoring has improved efficiency and provided timely alerts for performance comparisons
What is our primary use case?
My main use case for PRTG Network Monitor is for history data comparison so that I can use it to show server performance and how the performance is trending.
One specific example of how I use PRTG Network Monitor for this purpose is by copying the entire device groups with their sensors' names, which has saved me a lot of time.
I can log changes right inside of PRTG Network Monitor.
What is most valuable?
PRTG Network Monitor offers valuable features that save a lot of time as the reports are automatically available.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
PRTG Network Monitor has positively impacted my organization as the hourly basis has been reduced, making a significant impact.
The impact is evident as it has saved a lot of time for my team, and monitoring has been top-notch.
What needs improvement?
PRTG Network Monitor can be improved as there is a lot of manual cleanup needed, which could be reduced.
Some auto-discovered sensors may take time to configure, which needs improvement.
For how long have I used the solution?
I have been using PRTG Network Monitor for more than two years.
What do I think about the stability of the solution?
In my experience, PRTG Network Monitor is stable.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability can handle growth and increased demands easily.
How are customer service and support?
I haven't personally interacted with customer support, but I have heard it has been good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before PRTG Network Monitor as I started with PRTG Network Monitor only.
How was the initial setup?
I did not face any challenges with the setup process or licensing.
What was our ROI?
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.
Which other solutions did I evaluate?
I did not evaluate other options before choosing PRTG Network Monitor because my organization was already using this solution.
What other advice do I have?
My advice to others looking into using PRTG Network Monitor is to use it in an efficient way, as efficient usage can save a significant amount of time. On a scale of one to ten, I rate PRTG Network Monitor an eight out of ten.
IT Monitoring Tool for easy operation
What do you like best about the product?
I love that I can pause notifications during maintenance windows — no more unnecessary alarms when we’re patching systems.
The device tree structure makes it really easy to mirror our actual IT infrastructure layout.
The API is great — I connected PRTG data into a custom dashboard we use for daily stand-ups.
What do you dislike about the product?
Sometimes the auto-discovery picks up devices I don’t care about, and I have to clean them up.
The licensing model can feel restrictive when testing new setups.
The mobile app lags when scrolling through large dashboards.
What problems is the product solving and how is that benefiting you?
Helped me pinpoint that an old firewall rule was causing random drops — without PRTG, I’d never have found it.
Significantly improved SLA reporting for our clients since I can export uptime data easily.
Made my job less stressful — I don’t constantly worry about missing hidden issues.
PRTG Excellent IT monitoring Tool for IT ORGANIZATION
What do you like best about the product?
The “acknowledge alarm” option is very useful — my team knows if I’m already working on an issue, so we don’t duplicate effort.
I like that PRTG retains historical data for years; I once used it to compare performance during the same quarter across different years.
Creating a custom dashboard for management with simple red/green indicators earned me a lot of appreciation
What do you dislike about the product?
The desktop client feels less useful compared to the web interface.
Initial probe installation on remote sites needed some tweaking to work smoothly.
Some default graphs look cluttered if too many metrics are displayed together.
What problems is the product solving and how is that benefiting you?
I tracked down a memory leak in one of our internal apps because PRTG showed RAM usage creeping up every night.
Reduced downtime because I can take corrective steps before users raise tickets.
It helps me justify infrastructure upgrades with solid data, not guesswork.
Monitoring has become proactive and issues are resolved in real time with clear dashboard insights
What is our primary use case?
My main use case for PRTG Network Monitor is monitoring jobs.
A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.
What is most valuable?
The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.
PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.
PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.
What needs improvement?
I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.
There are no other improvements I think are needed for PRTG Network Monitor.
For how long have I used the solution?
I have been working in my current field for more than five months.
What do I think about the stability of the solution?
PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.
How are customer service and support?
The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.
What was our ROI?
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.
Which other solutions did I evaluate?
I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.
What other advice do I have?
My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
PRTG: Reliable monitoring with practical insights
What do you like best about the product?
The NetFlow monitoring gave me a surprise - I discovered a backup job was eating 80% of our bandwidth every night. Without PRTG, I'd never have found it.
The custom notifications with sound files are fun - I made our monitoring PC play a siren noise when storage crosses 90%.
Adding custom PowerShell scripts into sensors has been a game changer for my environment.
What do you dislike about the product?
The reporting templates are very rigid; I had to export to Excel to make them manager-friendly.
Dashboard widgets sometimes take a while to load on mobile.
Setting up SSL for secure web access was more complicated than I expected.
What problems is the product solving and how is that benefiting you?
Helped me proactively replace a failing disk before it crashed, saving days of downtime.
Improved transparency with my boss now they can log in anytime and see live dashboards without calling me.
Reduced complaints from users, because issues are resolved before they even notice.
Paessler gives early warnings on performance degradation and fix issues before SLAs are impacted
What do you like best about the product?
The dashboards are very customizable, so I can highlight the metrics that matter most to my team.
Setup wizards make adding new devices straightforward, even for less experienced staff.
Historical reporting is detailed enough to show trends and justify infrastructure upgrades.
What do you dislike about the product?
The web interface feels dated compared to some of the newer monitoring tools.
Updating large deployments can take longer than expected and sometimes needs manual tweaks.
The learning curve for advanced features like custom sensors is steeper than I would like.
What problems is the product solving and how is that benefiting you?
It gives us early warnings on performance degradation, so we can fix issues before SLAs are impacted.
Consolidating monitoring into PRTG eliminated the need to manage multiple smaller tools, which reduced overhead.
Reports and availability stats help us demonstrate compliance during audits without extra effort.
Paessler PRTG is a reliable and easy-to-use network monitoring tool.
What do you like best about the product?
The most helpful part of PRTG is its all-in-one monitoring. It gives real-time visibility across devices, servers, and applications with customizable sensors. The alerts and notifications are reliable, so issues get flagged before they turn into bigger problems.
Upsides of using Paessler PRTG:
Easy setup and intuitive dashboard.
Wide range of sensors to monitor almost anything.
Strong alerting system with email, SMS, and push notifications.
Mobile app for monitoring on the go.
Flexible and customizable reporting.
What do you dislike about the product?
The sensor-based licensing can feel restrictive and becomes costly as the network grows. The user interface, while functional, looks a bit outdated compared to modern tools.
Downsides of using Paessler PRTG:
Licensing costs increase quickly in large environments.
UI could be more modern and user-friendly.
Can require fine-tuning for very large enterprise deployments.
Initial learning curve for customizing sensors.
What problems is the product solving and how is that benefiting you?
PRTG helps us monitor the health and performance of our entire IT infrastructure in real time — from servers and network devices to applications and bandwidth. It solves the problem of visibility by centralizing monitoring, and it quickly alerts us to issues before they escalate into major outages.
How it is benefiting us:
Reduces downtime by detecting problems early.
Saves time with automated alerts and reports.
Improves productivity by giving a clear view of performance in one dashboard.
Helps plan capacity and optimize resources more effectively.
Provides peace of mind knowing the environment is being watched 24/7.
