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Reviews from AWS customer

5 AWS reviews

External reviews

215 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Sandeep G.

Paessler gives early warnings on performance degradation and fix issues before SLAs are impacted

  • September 23, 2025
  • Review provided by G2

What do you like best about the product?
The dashboards are very customizable, so I can highlight the metrics that matter most to my team.

Setup wizards make adding new devices straightforward, even for less experienced staff.

Historical reporting is detailed enough to show trends and justify infrastructure upgrades.
What do you dislike about the product?
The web interface feels dated compared to some of the newer monitoring tools.

Updating large deployments can take longer than expected and sometimes needs manual tweaks.

The learning curve for advanced features like custom sensors is steeper than I would like.
What problems is the product solving and how is that benefiting you?
It gives us early warnings on performance degradation, so we can fix issues before SLAs are impacted.

Consolidating monitoring into PRTG eliminated the need to manage multiple smaller tools, which reduced overhead.

Reports and availability stats help us demonstrate compliance during audits without extra effort.


    Information Technology and Services

Paessler PRTG is a reliable and easy-to-use network monitoring tool.

  • September 20, 2025
  • Review provided by G2

What do you like best about the product?
The most helpful part of PRTG is its all-in-one monitoring. It gives real-time visibility across devices, servers, and applications with customizable sensors. The alerts and notifications are reliable, so issues get flagged before they turn into bigger problems.

Upsides of using Paessler PRTG:

Easy setup and intuitive dashboard.

Wide range of sensors to monitor almost anything.

Strong alerting system with email, SMS, and push notifications.

Mobile app for monitoring on the go.

Flexible and customizable reporting.
What do you dislike about the product?
The sensor-based licensing can feel restrictive and becomes costly as the network grows. The user interface, while functional, looks a bit outdated compared to modern tools.

Downsides of using Paessler PRTG:

Licensing costs increase quickly in large environments.

UI could be more modern and user-friendly.

Can require fine-tuning for very large enterprise deployments.

Initial learning curve for customizing sensors.
What problems is the product solving and how is that benefiting you?
PRTG helps us monitor the health and performance of our entire IT infrastructure in real time — from servers and network devices to applications and bandwidth. It solves the problem of visibility by centralizing monitoring, and it quickly alerts us to issues before they escalate into major outages.

How it is benefiting us:

Reduces downtime by detecting problems early.

Saves time with automated alerts and reports.

Improves productivity by giving a clear view of performance in one dashboard.

Helps plan capacity and optimize resources more effectively.

Provides peace of mind knowing the environment is being watched 24/7.


    Mahesh R.

Awsome automation tool for cloud and network monitoring

  • September 13, 2025
  • Review provided by G2

What do you like best about the product?
It is best in carrying out its own steup faster by automatically finds network and routers
It is very good in controlling numberous number os sensors and hadle it easily
It is very flexible and support 3rd party protocos and interfaces
What do you dislike about the product?
It definately requires training and skill personnel for using this software
It requires huge about of storeage space
The performance of tool might get compromised due to controlling/handling large number of sensors
What problems is the product solving and how is that benefiting you?
As being an IT admin, it is very much necessary to maintain server and monitor it. PRTG made the life easier in maintaining and monitoring our company server with ease
Its notification feature is best, as it is very much required to get the notification any time to immediately take the actions and reduce the risk
It is best in generating its own dashboards which helps to understand and represent professionally


    Mahmoud Abd El-Rasol

Has delivered accurate WAN capacity insights but needs better dashboard customization for complex data

  • September 11, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use PRTG Network Monitor for network monitoring, specifically monitoring the capacity of the WAN connections.

What is most valuable?

PRTG Network Monitor is perhaps the most accurate tool we have used to monitor the capacity of the WAN connection.

Real-time notifications in PRTG Network Monitor are effective in reducing response time; it's a very good product on this point.

The reporting capabilities in PRTG Network Monitor are good. Both built-in reporting and notification features are good for us, and we are utilizing these features, which are satisfying us.

What needs improvement?

Customization is not the biggest advantage of PRTG Network Monitor, though it remains the most accurate tool.

Customization options are limited when creating a dashboard with specific needs.

The most significant disadvantage of PRTG Network Monitor is that the dashboard for NetFlow is not user-friendly at all.

The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.

For how long have I used the solution?

I have been using PRTG Network Monitor for almost 10 years now. While I don't remember the exact start date, it has been a long time.

What do I think about the stability of the solution?

PRTG Network Monitor is a completely stable product. We haven't needed vendor support for the last three years, which demonstrates the product's stability.

What do I think about the scalability of the solution?

PRTG Network Monitor is easy to scale up and scale out, making it a scalable solution.

Which solution did I use previously and why did I switch?

I have not worked with similar tools for network monitoring; we have retired all other tools except PRTG Network Monitor.

How was the initial setup?

The installation of PRTG Network Monitor is very easy.

What was our ROI?

We see ROI with PRTG Network Monitor through indirect cost savings. It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.

What's my experience with pricing, setup cost, and licensing?

PRTG Network Monitor remains affordable until now.

Which other solutions did I evaluate?

I decided to stay with PRTG Network Monitor because Cisco Prime has been retired from the vendor and is no longer supported. There is no business need for WhatsUp since we don't require map monitoring anymore. Additionally, we are working with SD-WAN technology, which provides more monitoring capability within the solution itself, reducing the need for external tools.

What other advice do I have?

I am just a user of PRTG Network Monitor. On a scale of 1-10, I rate this solution a 7.


    Bhanu Prakash Reddy K.

User friendly Paessler PRTG Monitoring tool

  • September 10, 2025
  • Review provided by G2

What do you like best about the product?
PRTG is a very informative and well structed designed dashboard. This makes it easy to monitor, simple, and effective for our IT infrastructure team. It is useful for us to track a wide range of applications, devices, and cloud services, and it also helps us to make proactive decisions and resolve the issue before users may impacts field users. These features make it more insightful into clear performance and availability.
What do you dislike about the product?
PRTG is a powerful tool; the first learning curve can be a step for a first-time user due to the vast number of features. Additionally, it is a licensing platform model based on these sensors, which makes it a more costly environment. And also, the interface feels a bit slow during a large number of deploys.
What problems is the product solving and how is that benefiting you?
Paesslet PRTG is very useful for me to identify application breakdowns the slowdowns of the application, or performance issues overall in the applications in the real world. It was difficult to figure out the root cause analysis from point to point in application performance issues like downgrades, downtime. It makes it easier for me to get instant alerts and monitoring dashboards to troubleshoot much faster. And it saves me many manual efforts in monitoring since everything is automated. This helps me benefit by reducing downtime and giving better visibility of overall application health. It ensures a smoother end-user experience.


    Anish S.

Paessler PRTG : A very simplifying and great tool for monitoring and control

  • September 06, 2025
  • Review provided by G2

What do you like best about the product?
It is very best in controlling and monitoring IT assets, infrastructure, database and more
It is very good in preparing the dashboards which helps understanding the status and very satisfying to represent
It is very ease to use which deceases the setup time
What do you dislike about the product?
I personally believe the cost of license is bit in higher side
It is very changeling for new user to use this tool as it required minimum knowledge and training
It required huge amount of storage space
What problems is the product solving and how is that benefiting you?
It helped a lot in monitoring aspect like network and cloud monitoring which directly reduced a lot of time and resource
The best part of its feature is notification alert which provides helps to solve the issues
The setup is quick and started using the tool in just few days
It also provides the customization required as per client


    Pradeep K.

PRTG Brings Clarity and Control to Our Infrastructure

  • September 02, 2025
  • Review provided by G2

What do you like best about the product?
It adapts well to both small and large environments without changing the core setup.
It remains stable during OS updates and maintenance windows.
What do you dislike about the product?
The mobile app is limited for administrative tasks.
Licensing planning becomes tricky in fast-growing environments.
What problems is the product solving and how is that benefiting you?
Replaces manual health checks across systems.
Helps prevent recurring failures.Improves service reliability.


    Gowtham S.

Best network monitoring tool

  • September 01, 2025
  • Review provided by G2

What do you like best about the product?
It is very helpful in monitoring our data in cloud and manages network traffics
It greatly helps in improving performance of network
it provide notification via messages or email as convenient which helps to understand issues and act accordingly anytime
What do you dislike about the product?
I believe the application is very costly for any startup companies
It really requires skilled technicians, which increases in training cost
It takes large amount of storage space for running its functionality
What problems is the product solving and how is that benefiting you?
It definitely helped in solving network and database monitoring issues and drastically improved network performance and speed
They provide support in serval platforms
it creates its own dashboards and represents it which helps us to understand the progress and also present it to management level


    Sujay G.

"Powerful, Flexible, and User-Friendly Monitoring"

  • August 29, 2025
  • Review provided by G2

What do you like best about the product?
Easy to get started — auto-discovery made setup quick and I had monitoring running within a day.

Alerts are accurate and reliable, I only get notified for real issues instead of endless false alarms.

One tool covers almost everything: servers, switches, applications, and even custom scripts.

Cost-effective, stable, and gives real-time visibility without adding unnecessary complexity.
What do you dislike about the product?
Desktop and mobile apps could use improvements in usability.

Missing features like better syslog handling, deeper cloud integration, and easier automation.

Licensing based on sensors can get expensive quickly since one server consumes multiple sensors.

Support and roadmap updates could be more responsive.
What problems is the product solving and how is that benefiting you?
Helps identify server and network issues before they affect end users.

Saves time by consolidating bandwidth, device, and application monitoring into one tool.

Reliable alerts cut down on false positives, allowing me to focus on fixing real issues.

Improves stability and reduces downtime by giving full visibility across the environment.


    KAKR J.

PRTG Network Monitor — Practical, fast-to-deploy monitoring for small to mid-sized ops teams

  • August 20, 2025
  • Review provided by G2

What do you like best about the product?
1. Fast time‑to‑value: automatic discovery and a large library of preconfigured sensors let you start monitoring servers, switches, interfaces and common services in hours, not days.
2. Clear, actionable visibility: intuitive dashboards, maps and dependable alerts make it easy for on‑call staff and NOC teams to spot and prioritize real issues at a glance.
3. Friendly for small teams: the Windows installer and solid documentation kept our rollout smooth — we had meaningful monitoring running the same day without hiring extra staff.
4. Reliable core functionality: uptime, bandwidth, CPU/memory and service checks are robust and help surface trends before they become incidents.
What do you dislike about the product?
1. Sensor‑based licensing: costs can climb quickly once you count interfaces, VMs and multiple service checks — plan your sensor estimate up front.
2. Windows‑only core: the primary deployment is Windows-centric, which can limit multi‑platform collector strategies for cloud‑first or heterogeneous environments.
3. Customization and integrations: building bespoke sensors, scripting and API workflows is more manual and less polished than some integration‑focused alternatives.
4. UX gaps in editing: map/dashboard editing can feel dated (limited undo/copy‑paste and HTML-centric tweaks), which slows iterative refinement.
What problems is the product solving and how is that benefiting you?
1. Early detection and reduced downtime: PRTG gives reliable alerts on failing links, overloaded interfaces and resource spikes so we fix problems before users notice, lowering MTTR.
2. Centralized operational visibility: it consolidates network and server health into a single pane, simplifying troubleshooting and daily ops for a small team.
3. Practical NOC-ready displays: straightforward dashboards and maps let us present useful status views on TVs and shareable dashboards without heavy customization.
4. Cost/scale trade-off clarity: for teams that want quick, dependable monitoring with minimal staffing, PRTG delivers strong ROI — but larger or highly integrated environments should validate sensor counts, hardware sizing and API needs through a short pilot.