We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces.
PRTG Network Monitor Freeware
Paessler GmbHExternal reviews
175 reviews
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External reviews are not included in the AWS star rating for the product.
Servers and Network Performance Monitoring Tool
What do you like best about the product?
Easy to configure sensors, add multiple platforms for monitoring.
Handy tool for network and system admins
Handy tool for network and system admins
What do you dislike about the product?
Licensing is based on sensors not appliance, some time one server or network appliance take many sensor licences which is not good.
What problems is the product solving and how is that benefiting you?
As mentioned, I am proactively getting the updates of any failure or down time using this application.
It also helps comparing the behavioural based changes in the systems and networks.
It also helps comparing the behavioural based changes in the systems and networks.
Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting
What is our primary use case?
How has it helped my organization?
Using PRTG Network Monitor helps us in understanding traffic flows and assists in troubleshooting, providing valuable insight into the network traffic and utilization.
What is most valuable?
Every monitoring session features similar capabilities. PRTG Network Monitor shows the flow of traffic on interfaces and devices, which is very helpful for troubleshooting traffic utilization.
What needs improvement?
The technical support from PRTG needs significant improvement. The support team should be more accessible when customers log a complaint, and the process of accessing support should be easier for end users.
Additionally, the cost has increased from $4,000 to $99,000 without any change in features, which is unacceptable.
For how long have I used the solution?
I have almost 12 years of experience working with PRTG Network Monitor.
What do I think about the stability of the solution?
I would rate the stability of PRTG Network Monitor as one out of ten due to their support and pricing issues.
What do I think about the scalability of the solution?
I would rate the scalability of PRTG Network Monitor as high. It is easy to manage and has good scalability features.
How are customer service and support?
The support is zero. I have repeatedly reached out for help with no success; they never responded to my emails or calls. In contrast, SolarWinds provided immediate support when I had issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with SolarWinds, which immediately provides solutions and responds quickly to complaints. They handle situations more effectively.
How was the initial setup?
PRTG is a simple network monitoring tool; it is straightforward and easy to set up, even for non-technical users. However, extracting the code and triggering emails was challenging without support.
What's my experience with pricing, setup cost, and licensing?
The pricing is harshly increased, from $4,000 last year to $99,000 now, with no additional features added. This is unbearable.
Which other solutions did I evaluate?
I have been exploring SolarWinds and Zabbix as alternatives due to the issues faced with the rising costs and poor support of PRTG Network Monitor.
What other advice do I have?
After-sales services are crucial in the corporate sector. Even with high pricing, if a company does not provide full support, it will be unsuccessful. Support is essential.
It is Pleasure to use Monitoring System
What do you like best about the product?
There are many network monitoring tools like Prtg, but PRTG is more convenient and easy to use interface among them.There are many good features
I've used PRTG for severral Months now and I am very satisfied with it.
I've used PRTG for severral Months now and I am very satisfied with it.
What do you dislike about the product?
>It is Very easy to use in first.
>It is suitable for the desired device.
>It is suitable for the desired device.
What problems is the product solving and how is that benefiting you?
>Easy to Install.
>Cost is lower than the rest.
>Easy to operate as I can configure it in 5 Minutes.
>Cost is lower than the rest.
>Easy to operate as I can configure it in 5 Minutes.
Effortless infrastructure monitoring with flexible alerts and rapid setup
What is our primary use case?
I am a partner company and use PRTG Network Monitor as a monitoring tool for our customers. We use it to monitor entire IT infrastructures, like AWS devices, and other IP kind devices.
How has it helped my organization?
PRTG Network Monitor helps us monitor the IT infrastructure for our customers without requiring significant downtime. The solution completes upgradation or migration within one to two hours, minimizing disruption.
What is most valuable?
What needs improvement?
PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses. The solution could also enhance database observability and provide clearer pricing explanations when converting customers from perpetual to subscription models.
For how long have I used the solution?
I have been using PRTG Network Monitor for three years.
What do I think about the stability of the solution?
The stability of PRTG Network Monitor is high. I would rate it eight to nine on a scale of one to ten.
What do I think about the scalability of the solution?
The scalability for network monitoring is rated eight to nine ut of ten. However, for asset management and configuration comparing with other NMS technologies, it is less scalable.
How are customer service and support?
PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct interaction or remote calls.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of PRTG Network Monitor is very easy to use. There are no significant difficulties encountered.
What's my experience with pricing, setup cost, and licensing?
PRTG Network Monitor used to be reasonably priced, but after changing to subscription models, the costs have increased. The solution remains user-friendly, which usually convinces customers despite the higher pricing.
What other advice do I have?
I would recommend PRTG Network Monitor specifically for monitoring purposes.
It is a suitable solution to monitor various IT devices and their internal performance. However, for comprehensive asset management or network traffic analysis, other modules or tools may be necessary.
I'd rate the solution eight out of ten.
Easy to use and has excellent redundant features
What is our primary use case?
The solution's use cases depend on the number of interfaces you want to monitor. You have to calculate the values by referring to the licensing prices publicly published on their portal.
What is most valuable?
The solution has excellent redundant features. It also allows you to install two systems in one license, which is really good.
What needs improvement?
When you email the support team, they take three to seven days to respond and resolve simple issues.
What do I think about the stability of the solution?
The solution’s stability is fantastic.
What do I think about the scalability of the solution?
PRTG Network Monitor is a very scalable solution. If you have good hardware and a good server, you can scale it up as much as you want.
How was the initial setup?
The solution’s initial setup is very straightforward and user-friendly.
What other advice do I have?
The software features, quality, manageability, and SLA system are fantastic. Based on my SLA, I can easily monitor and identify the service provider's bandwidth in real time. PRTG Network Monitor is a user-friendly solution.
The solution's integration is simple. You need to trigger the SNMP. It has two features. One is automatic detection, and the other is where you manually select and trigger your particular interface, and it should work. PRTG Network Monitor has some OID features in addition to network monitoring. If you know how to develop OID, the tool can work with other monitoring solutions.
PRTG Network Monitor is easy to manage, easy to use, and easy to operate.
Overall, I rate the solution a nine out of ten.
IT monitoring software
What do you like best about the product?
It is one of the best programs for monitoring networks. It is characterized by many features, such as reports, a dashboard, simple sensors, program integration, and a reasonable price.
What do you dislike about the product?
can only be installed on Windows servers
What problems is the product solving and how is that benefiting you?
It tracks problems and warns me when there is a problem and before it happens
Best network monitor
What do you like best about the product?
Very flexible, easy to use and the price is very adequate.
What do you dislike about the product?
Compared to other applications, it doesn't have much built in libraries.
What problems is the product solving and how is that benefiting you?
It helps with being preemptive especially with the behavior warning feature. It gives a full overview of all IP devices.
A good monitoring solution for SMEs
What do you like best about the product?
Easy to install, configure, with a welcome ease in generating graphically successful dashboards, the PRTG solution can be deployed and integrated in less than half a day, even without being an IT expert. It installs on a Windows operating system.
Everything is designed so that in a few clicks you have your solution ready to use, and it is therefore perfectly suited to the world of small and medium-sized enterprises (SMEs) that do not necessarily have an IT team permanently available or wish for simplified deployments.
Everything is designed so that in a few clicks you have your solution ready to use, and it is therefore perfectly suited to the world of small and medium-sized enterprises (SMEs) that do not necessarily have an IT team permanently available or wish for simplified deployments.
What do you dislike about the product?
Beyond a certain number of preconfigured sensors for software, manufacturers, or systems, it quickly becomes a hassle to create custom sensors that are adapted. The whole setup quickly encounters limitations if you are someone who is technically demanding or dealing with particular appliances or systems (custom scripts are a nightmare and it's often quicker to customize the SNMP of the system in question).
On the integration side, the API or external options are clearly behind the times, and the solution is therefore more designed to operate standalone rather than in a fully integrated environment.
As for performance, between the heavy sensors and the limitations of the file/configuration system, you will quickly need a high-performance setup or constant optimization to run more than 10,000 sensors.
On the integration side, the API or external options are clearly behind the times, and the solution is therefore more designed to operate standalone rather than in a fully integrated environment.
As for performance, between the heavy sensors and the limitations of the file/configuration system, you will quickly need a high-performance setup or constant optimization to run more than 10,000 sensors.
What problems is the product solving and how is that benefiting you?
PRTG is easy to deploy, update, and the large number of pre-configured sensors allow for the rapid deployment of dozens of probes and associated monitoring, thus enabling easy-to-implement and maintain supervision.
Useful for network monitoring but needs to show bandwidth utilization in proper graphs
What is our primary use case?
We use the product for network monitoring.
What is most valuable?
The tool is integrated with our email for the alerts.
What needs improvement?
PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn.
What do I think about the stability of the solution?
PRTG Network Monitor is stable.
What do I think about the scalability of the solution?
My company has two users for the product.
How are customer service and support?
I haven't contacted the tool's technical support yet.
What's my experience with pricing, setup cost, and licensing?
PRTG Network Monitor is cheap.
What other advice do I have?
I rate the solution a five out of ten.
Offers a comprehensive set of features and flexible pricing
What is our primary use case?
My clients primarily use PRTG for monitoring network devices, bandwidth, server status, and security devices like Sophos firewalls, and CCTV systems. It helps ensure efficiency, security, and reliability across their IT infrastructure.
What is most valuable?
The real-time monitoring feature in PRTG is invaluable to me. It provides immediate insights into network performance, which is crucial for proactive maintenance. Another standout feature is its recommendation system, especially in the enterprise version, which helps optimize operations by automatically managing failovers. Additionally, the flexibility to customize data storage and the option to remove old data after a certain period is also essential for efficient resource management.
What needs improvement?
Improvements in data storage flexibility, such as allowing customers to specify data retention periods, would enhance PRTG. Additionally, implementing OID panels for wider device support, especially for devices like UPS network equipment lacking standard OID support, would be beneficial.
For how long have I used the solution?
I have been working with PRTG Network Monitor since 2008.
What do I think about the stability of the solution?
I would rate the stability of PRTG at a nine out of ten.
What do I think about the scalability of the solution?
PRTG is quite scalable. It is not just about software; scalability extends to hardware with customizable solutions. PRTG is suitable for companies of all sizes, from small to enterprise-level, with support for up to 1,000 devices.
How are customer service and support?
While the tech support offers good remote login assistance, there is room for improvement in response time for critical problems. Overall, I would rate their support nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was simple.
What's my experience with pricing, setup cost, and licensing?
Pricing for PRTG depends on the number of licenses needed, ranging from as few as two hundred to potentially as many as forty thousand. The pricing model is flexible, making it suitable for a wide range of businesses and budgets.
Which other solutions did I evaluate?
PRTG and SolarWinds both offer comprehensive solutions, but PRTG's simpler pricing model based on device count makes it more appealing. With PRTG, everything is included in one package, whereas SolarWinds often requires additional monthly payments for various features. This straightforward pricing structure makes PRTG a preferred choice for many.
What other advice do I have?
PRTG helps clients identify and resolve network issues by providing comprehensive monitoring without requiring configuration changes. It collects data from various devices and systems, including Cisco and Juniper, and offers flexibility in monitoring settings to suit different needs, such as traffic analysis or vendor-specific monitoring.
I would recommend PRTG, especially for users with limited budgets who want an effective monitoring solution. Overall, I would rate it as a nine out of ten.
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