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4me

4me, Inc. | 1

Reviews from AWS Marketplace

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External reviews

70 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Staffing and Recruiting

4me is great

  • August 25, 2023
  • Review verified by G2

What do you like best about the product?
The team behind 4me are bery helpful in setting up new accounts
What do you dislike about the product?
Transferring tickets between departmesnts if someone raises a ticket with the wrong department by acciident then needs actioning by both departmetns
What problems is the product solving and how is that benefiting you?
allocation of tickets

    Juhi S.

"Testimonial from 4me user".

  • August 03, 2023
  • Review provided by G2

What do you like best about the product?
Explicable with ease of threat detection.
Impressive for quick action with incidents.
Superb to use with routing of tickets for it ensure quick action.
Great with real-time tracking of assets.
Reliable with audit trail.
What do you dislike about the product?
It's an impeccable software with threay monitoring and detection.
What problems is the product solving and how is that benefiting you?
Superb and more convenient with threat detection.
Great for real-time asset tracking.
Alerts are substantial for quick action.
Reliable with time tracking and ticketing routing automation.
Efficient with project planning and scheduling.

    Areej A.

"My testimonial with 4me".

  • August 01, 2023
  • Review provided by G2

What do you like best about the product?
Great with provision of surveys to our clients.
Reliable to track time for each person to be served.
It's able to learn to answer common questions.
Accessibility with mobile to save time.
What do you dislike about the product?
Great with prioritization of tickets by different factors such as user needs or first come first serve.
What problems is the product solving and how is that benefiting you?
Impressive with prioritizing on tickets.
Great with knowledge to answer common questions.
Mobile friendly with ease of access to the portal.
Provide survey to clients to know their intake about our services.
Track time spent per each client to be served.

    Debaki D.

"Well crafted to suit demands of our ever growing clients through ticketing system".

  • August 01, 2023
  • Review provided by G2

What do you like best about the product?
Time tracking helps to allocate resources.
Offer self-service which have all operations that need not to come to office.
Notifications for our IT teams to take quick action.
Excellent to measure the customer satisfaction to improve on our service delivery.
What do you dislike about the product?
Great for offering surveys which helps to determine which service to improve on.
What problems is the product solving and how is that benefiting you?
Great with notification for our IT teams to take quick action before things escalate.
Amazing to create and submit and get ticket number.
Knowledge base helps to speed up service by answering common questions.
Impressive with taking survey's from our clients and get to know their satisfaction.

    Mary H.

It's exceeds our expectations as sales teams.

  • July 28, 2023
  • Review provided by G2

What do you like best about the product?
Great to prioritize tickets based on first come first come.
Depends on users needs which is also a factor.
Simplicity to effectively calculate time taken for each ticket on a queue.
What do you dislike about the product?
It's effectively smoothen our efficacy at work.
What problems is the product solving and how is that benefiting you?
With calculation of time taken we able to know which services have large tickets to increase number of our customer services.
Mobile friendly with self services.
Have different communication channels with frequently asked questions.

    Edoardo M.

A good product that can be improved

  • July 04, 2023
  • Review verified by G2

What do you like best about the product?
It has a huge choice of features that permit to manage the products, contracts and invoices of an ICT Office.
Have a section of add the knowledge base of the ICT and the possibility to mention the knowledge article in the tickets are very useful.
What do you dislike about the product?
The different dashboard are automatically responsive and very poor of detailed and desig (Example: the split bar it does not automatically adjust based on the content.
Furthermore, the application wasn't designed with date as information in mind.
What problems is the product solving and how is that benefiting you?
4me help us to manage all incoming request about the services and device that the ICT office manage. With this product our business performace are going to increase and so too the productivity of the office.

    Sizwe N.

My 4me experience

  • June 30, 2023
  • Review verified by G2

What do you like best about the product?
The ticketing system is effective.
The reports are precise
Easy to use
The reminders and emails are sent once there are tickets raised
I choose 4me than other ticketing systems
What do you dislike about the product?
Requesters mentioning us on tickets while we off, that affects my SL
CSE's that reopen closed tickets.
Requesters reopening tickets as the issue was resolved they reopen tickets
What problems is the product solving and how is that benefiting you?
Managing issues reported
Being able to give input on the work I've done
Being able to provide updates for in-progress tickets
Managing incidents effectively
Reports help to provide insight on work done by us

    Robbe D.

4ME robbe

  • June 30, 2023
  • Review verified by G2

What do you like best about the product?
In terms of reporting and analytics, 4me offers powerful capabilities that provide valuable insights into service performance. Organizations can identify trends, analyze data, and make data-driven decisions for continuous improvement.
What do you dislike about the product?
It is somethimes very complicated. In terms of making groups and use them. We have 4 services and it is somethimes difficult to manage this. Thats the only disadvantage i have.
What problems is the product solving and how is that benefiting you?
It is a structured way to see the problems or request there are in our company. It is way better then email. Now we can work as a team on a ticket & don't do double work.

    Eylul Basak A.

I am a intern who worked on 4me project for organization.

  • June 22, 2023
  • Review provided by G2

What do you like best about the product?
I think this platform is a valuable and easy interface for both end-user and technicians.
What do you dislike about the product?
There are so many ID numbers for each step; it can be hard to remember all of them.
What problems is the product solving and how is that benefiting you?
It worked in solving the complexity of processes.

    Konstantinos F.

Experience from my 4me daily usage

  • June 22, 2023
  • Review provided by G2

What do you like best about the product?
User interface and automated workflows are very friendly
What do you dislike about the product?
complexity of generating Reporting KPIs
What problems is the product solving and how is that benefiting you?
While using 4me product we are in the position to support our customers with a professional way and reduce the compexitiy of the ITIL process with the automated workflows.
This brings value towards our customer services

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