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Quick
What do you like best about the product?
Speedy and user friendly
dashboards are very good
dashboards are very good
What do you dislike about the product?
Not much it is a user friendly service to use
What problems is the product solving and how is that benefiting you?
Solve tickets about a service
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4me makes everything better
What do you like best about the product?
4me is very easy to access and use. It's responsive and fast. We create great solutions for our company and our workers with 4me every day, which are easy to establish and maintain daily.
What do you dislike about the product?
Some accessibility features are not provided with the basics of 4me. The search bar is only permitted to work with predetermined headers. This restriction creates a problem because when you want to add a new header, you can't use it to filter the data.
What problems is the product solving and how is that benefiting you?
4me allows us to come up with creative and easily implemented solutions for our problems regarding time management, product management, service management, new service development, process management, new process design, and process improvement.
A Mixed Bag of Efficiency and Frustration
What do you like best about the product?
The user interface is intuitive and easy to navigate, providing a clean and modern design. The platform's automation capabilities are robust, allowing us to streamline processes and reduce manual effort. Integration with external systems is made simple with the API.
What do you dislike about the product?
Customization options are limited, restricting the ability to tailor the platform to unique organizational requirements. Specialists often feel constrained by predefined fields and workflows, limiting flexibility. Another significant issue is the backlog of requests, causing delays in resolution and impacting productivity.
What problems is the product solving and how is that benefiting you?
Automating processes really helps us, as it removes the tedium. Apart from that, most of the features we want and issues we face are on the backlog. We hope 4me listens more closely to its customers.
Useful
What do you like best about the product?
The program contains lots of features for the users. Service management, project and even portfolio management etc. I think this program could be called as, "all in one".
What do you dislike about the product?
I think the applications could be more user-friendly. Because sometimes, the interface could be challenging for ordinary users. My main job is to use 4me, and it is simple for me. But other users challenging with the feature complexity
What problems is the product solving and how is that benefiting you?
We can easily collect incidents and adequately manage them with the help of 4me.
Great stuff
What do you like best about the product?
Auto assign tickets to colleagues, lots of reports available
What do you dislike about the product?
Bit clunky at times but overall very good once you find what works best for you. Would like a report hat says who assigns a tickcket to who on particular service instances
What problems is the product solving and how is that benefiting you?
HR/ Recruitment
Tool with intuitive interface and ease and high performance
What do you like best about the product?
I like the high-performance environment; developing new functionality is a good tool. The self-service portal is essential and facilitates collaboration, and is a reliable tool with great features and showing increased efficiency since it was implemented.
What do you dislike about the product?
If nothing bad so far it has been a great tool.
What problems is the product solving and how is that benefiting you?
It is a great service desk tool where you can manage incidents simply, automate the process, and reduce ticket handling time, so it is a great solution.
Not too Shabby
What do you like best about the product?
User friendly, the look and feel is simple almost like a phone app
What do you dislike about the product?
Some algorithms dont make sense, not every organisation is the same just because the rest are not experiencing the same issue doesnt mean its not valid or we doing things wrong just different according to our business needs
What problems is the product solving and how is that benefiting you?
we are driving self service
New 4me User
What do you like best about the product?
I like good integration with the intranet portal, the platform's flexibility, and the customizability. UI is very intuitive, and the user can navigate throw 4me without any training. But for the users that want more - there is a lot of possibilities to customize the tool to all needs. I.E., if you like to have all the notes translated to some language automatically - you can. If you want to change the sort order of the notes (i.e. to put the newest on top) - you can do that also. And maybe the best part is the part where 4me is constantly listening to user needs and improving the product
What do you dislike about the product?
What I considered downsides at the beginning turned out not to be downsides - just my ignorance.
One thing I found as a downside in my particular BAU is the fact that it is not possible to send emails with attachments (attachments are sent as links cause of security reasons)
One thing I found as a downside in my particular BAU is the fact that it is not possible to send emails with attachments (attachments are sent as links cause of security reasons)
What problems is the product solving and how is that benefiting you?
We use 4me as a service desk across multiple countries/platforms.
We use Knowledge Articles to help us resolve future requests faster and easier
We also use workflows that help us deal with our processes efficiently
We use Knowledge Articles to help us resolve future requests faster and easier
We also use workflows that help us deal with our processes efficiently
Very simple to use
What do you like best about the product?
User friendly
Self-explanatory
Simple to use
Self-explanatory
Simple to use
What do you dislike about the product?
There are no downsizes. Everything is working very well.
What problems is the product solving and how is that benefiting you?
We use 4me for managing the procurement process. Benefits that we see are that everything is in one place and system is informing Approvers that they have items to check on.
4me has elevated the service we provide our customers.
What do you like best about the product?
Clear, easy-to-use customer experience. In-depth reports that are easy to build and provide both our team and customers clear results. Workflows and automation to enhace service to our customers and improve our efficiency.
What do you dislike about the product?
We are yet to find anything we dislike about 4me. Anything we think would improve 4me we have submitted as request and they have been added to an enhancement backlog by the 4me team.
What problems is the product solving and how is that benefiting you?
It has improved communication between our team and our customers. Our previous tool did not provide a portal which was clear and easy-to-use from a customer experience, unlike 4me.
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