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Appian Platform

Appian | 1

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External reviews

398 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    William M.

Great workflow tool

  • November 16, 2020
  • Review provided by G2

What do you like best about the product?
By far the best feature by far is the timing automation. With so much to do and little time. We use the time out feature to keep the workflow moving.
What do you dislike about the product?
The coding. I initially thought Appian was similar to other low code software. It is still not full code, but it is not low code.
What problems is the product solving and how is that benefiting you?
We currently use Appian to approve premium freight above and beyond regular charges. We are able to track these movements and all must be approved.


    Mushtaq A.

Good RPA tool for custom automations

  • November 14, 2020
  • Review provided by G2

What do you like best about the product?
Automatic email task notification
Easy to develop application and re-use the code for multiple applications
Open platform that can easily integrate with external systems
What do you dislike about the product?
Nothing as such I have to dislike
I feel it is good
What problems is the product solving and how is that benefiting you?
Appian is helpful is automating the manual efforts we do daily and reduces manual efforts


    Kenny C.

One app can do so much

  • November 14, 2020
  • Review provided by G2

What do you like best about the product?
The ease of use. The modelling flow chart to model process flow diagrammatically instead having to write line after line after line of code. I like how you can pretty much create any process type application for so many industries. I can see it being used in totally different industries from healthcare to education to inventory type systems.
What do you dislike about the product?
The one downside is that I have to learn a little bit of coding. The SAIL language is not too bad to learn, but it's a little confusing for non programmers. I don't like some of the restrictions put on the software, like only being able to have 5 menus on a webpage. But with a little creativity, I'm sure people will find workarounds.
What problems is the product solving and how is that benefiting you?
I wasn't solving a problem with Appian. I was sent to a week long developer fundamentals class taught by Gabriel Salas. In that class we solved a problem for a car rental system. this system included maintenance scheduling, email notification, task assignment, process flow modelling, decision tree making. There was also another app that we used as a demo for a class training resource site and a doctors office, that is populated with doctors, nurses, prescription medication and patients. Patients will get automated e-mail notifications for appointments and they have their own portal so that they can set up an appointment time, pick the doctor they want and fill in form for their own diagnosis.
Recommendations to others considering the product:
For non-coders, business people, they can help developers model the business processes in the same project or app. This does lift the burden a little bit off the developers. It is also suitable for performing the agile methodology with dev-ops, which seems to be the industry standard in rolling out software applications. It also has a robotics and automation component to it but we didn't demo it. Considering the competitors out there like pega, appian is very similar and the ease of use is quite good.


    Charles S.

Appian is a great partner not just a vendor.

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
Their systems are written using the software they provide. Therefore no matter who you talk to at Appian - they all have had experience in the system. Everyone from the incident management to the higher-level representatives is always available when needed to work on or escalate issues. Education provided by the online learning center is free and quick digestible segments instead of large time-consuming training sessions. If I need to learn how to build a dynamic interface or develop an effective database. They do have a certification path if that is of interest to your team. They have a very nice community site that is also based on the product. Easy to navigate and search for helpful information. Incorporated into the community site is the app market that does boast numerous amount of plugins for Appian.
What do you dislike about the product?
The quarterly update is a bit excessive for my team's regression testing abilities. This requires more effort as we are moving into more processes developed requiring more time for regression testing.
What problems is the product solving and how is that benefiting you?
Automation of manual processes that removes many emails and human errors. We initially converted our existing processes out of Oracle BPM and into Appian. We have expanded upon those applications and have created new applications to cover additional needs. While we did utilize a partner to help us begin our Appian journey - we are now doing all development in house.
Recommendations to others considering the product:
They are a great company to partner with. They do give a wealth of knowledge and they have a path to keep them successful in the BPM market.


    Financial Services

Appian - A great product with minimal limitations

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
I love the quarterly upgrades, that enable Appian to be cutting edge. Constant platform improvements continue to allow us to provide the best product to our business partners.
What do you dislike about the product?
Reporting. Using the out of the box reporting functionality produces slow, inefficient reports. Developers must also become proficient in SQL to create views of data that the Appian reports can be produced from.
What problems is the product solving and how is that benefiting you?
We've built numerous custom applications on Appian, supporting multiple business unit. To name a few...Marketing, Compliance, Client Ops, Trade Ops and Creative Services. We have learned that we can manage the flow of work across departments, to allow them to focus on their core responsibilities, instead of getting caught up in process. We've also mitigated risks and ensured that necessary consent and acknowledgements are received.


    Financial Services

Appian Review

  • November 13, 2020
  • Review provided by G2

What do you like best about the product?
Workflows that integrate and that can be easily extended.
What do you dislike about the product?
Cost per license that makes it difficult to push to larger number of people
What problems is the product solving and how is that benefiting you?
a lot of the financial workflows and integrations


    Higher Education

A fast way to develop applications

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
Appian can be used by people with minimal coding experience.
What do you dislike about the product?
Appian documentation has been improving.
What problems is the product solving and how is that benefiting you?
We use Appian to create student-focused applications. Its software has enabled use to build and modify features in a short amount of time.
Recommendations to others considering the product:
Great product to try for speedy delivery.


    Financial Services

Flexible platform with unbeatable time-to-market.

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
Your imagination is the only real limitation of what you can achieve.
What do you dislike about the product?
License model pricing structure not suitable for incremental growth.
What problems is the product solving and how is that benefiting you?
Manual workflows and audit requirements.
Recommendations to others considering the product:
If you have a budget and robust managerial support you should be set. If you don't, you may struggle with building a satisfactory case from an ROI perspective. In most cases, in order to derive real value, your use case need to touch many employees, each employee require a user license to access Appian (see above comment about pricing structure).


    Financial Services

Critical Technology for your Digital Transformation

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
Appian is a low code, fully configurable, and saleable platform to automate even your most complex workflows. With knowledgeable industry professional consultants, you can confidently partner with Appian to roll-out the platform to your organization.
What do you dislike about the product?
Important to understand it is not a no-code platform. They advertise as low-code so you still need your internal IT Team involved in your roll-out. This makes the platform highly configurable, scalable, and secure as a result.
What problems is the product solving and how is that benefiting you?
Appian is streamlining many critical front and back-office functions including Client Onboarding.


    Financial Services

Strongly recommend Appian

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
Appian's low code platform enables quick delivery and flexibility to make changes.
What do you dislike about the product?
It is an expensive platform with respect to annual licenses.
What problems is the product solving and how is that benefiting you?
We are streamlining our core business processes to accelerate the delivery of services to our clients and enabling a more efficient way of working for our employees.
Recommendations to others considering the product:
I would strongly recommend the Appian platform as a key enabler to scaling your business by automating your core business processes.