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Robust
What do you like best about the product?
The number of tools available and the ability to run reports on all of them.
What do you dislike about the product?
I wish the 360 analytics were able to include more, more customizable, and able to email an entire dashboard at given time frames.
What problems is the product solving and how is that benefiting you?
Reporting and the ability to track more effectively.
Recommendations to others considering the product:
Take time to setup correctly.
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Omni Go Dispatch and Report Exec Review
What do you like best about the product?
The Clery review process for Clery compliance, ease of logging in and navigating the software, the ability for individual agency customization, and the customer support.
What do you dislike about the product?
When a contact is added in dispatch and a report is generated from the call log, officers have to delete the contact and re-add it in order for a contact picture to appear in the officers report.
What problems is the product solving and how is that benefiting you?
I have realized a significant reduction in administrative burden to comply with Clery.
Recommendations to others considering the product:
For the cost of the solution, I don't think there exists a better, easier to use and set up, or more robust application.
Less than spectacular
What do you like best about the product?
Gets the job done, meets bare expectations...
What do you dislike about the product?
Server down time incresed lately
Interface isnt user friendly
Admin setup isnt user friendly
Interface isnt user friendly
Admin setup isnt user friendly
What problems is the product solving and how is that benefiting you?
None, training and schedule module is klunky, no other business solutions
Omnigo Review
What do you like best about the product?
The system is so user friendly it’s nice
What do you dislike about the product?
Sometimes support is lacking and difficult
What problems is the product solving and how is that benefiting you?
Sometimes We did integrate our system with another agency for the purpose off dispatching. This was a worthwhile move. We did have issues and they were not all resolved.
Great Report Writing Software
What do you like best about the product?
There are so many useful modules included in this software and I like that it is all on one platform so I don't have to have several different files or folders on the network.
What do you dislike about the product?
I have not found anything that I dislike about this product yet.
What problems is the product solving and how is that benefiting you?
We have been able to consolidate all our different types of reports on one platform. The additional details that the program offers allow officers to create more detailed and accurate reports.
Omnigo has been a great jump for our department.
What do you like best about the product?
This system has provided us with a central location for our records. The ability to document and track reports and actions has allowed our department to become more efficient.
What do you dislike about the product?
We have had issues with users having their access corrupt somehow. We have had to rebuild users accounts which interrupts workflow, especially when its a supervisor account.
What problems is the product solving and how is that benefiting you?
records management.
Able to identify problem areas or trends in specific crimes.
Able to identify problem areas or trends in specific crimes.
Recommendations to others considering the product:
New customers should review this system and its operational options with their IT department before rolling it out. Our biggest issue was attributed to firewall design and security which limited us on a host of options Omnigo offered with this product.
Great Product Knowledge and Company
What do you like best about the product?
Great Customer Service when you call and programs that are easy to use.
What do you dislike about the product?
Wish we would be notified of updates and contacted to get our program updated in a timely manner.
What problems is the product solving and how is that benefiting you?
Easy to navigate within the program, easy to train new employees on. Best benefit has been off site storage of information, so we don't lose all of our information if we have a system error or computer crash.
Recommendations to others considering the product:
Definately try it out, even if you are unsure about going to an internet based system. It is worth it.
Our Department has been using Omnigo's Report Exec reporting system since 2008. It has served well.
What do you like best about the product?
The simplicity of the system is one of the features we like. Officers who have minimal technical skills are able to use the program to complete basic reports and shift activity logs. The CAD system for dispatch is a great product. It really gives us a clear picture of the amount and types of requests for service our department receives over the course of a year. The more we have used it, the better the data we have drawn from the system.
What do you dislike about the product?
There are still a few portions of the program that are labor intense. The parking and ticketing feature is not as robust as we would like, so we have opted not to use it, and we really do need a new parking and ticketing system.
What problems is the product solving and how is that benefiting you?
The documents we are able to produce have the ability to provide a high level of detail that is needed for our stakeholder partners (Student Conduct, Police, Prosecutor, Health Services, Counseling Center, Behavioral Intervention Team, etc.). It is especially convenient to be able to attach evidence documents to the report for long term storage and access.
A Very Handy Tool
What do you like best about the product?
The data mining we are able to accomplish between custom searches and export to Excel for further tweaking.
What do you dislike about the product?
Some fields are not customizable. On the Incident Contact form, Driver's License does us no good. Company Name would be much more useful. Yes - we can use it for that, but can't change the name to help dispatchers know what to enter.
What problems is the product solving and how is that benefiting you?
Metrics are big in our company, so as noted in the "What do you like best" question, the data mining has helped us with the metrics.
Recommendations to others considering the product:
It is fairly easy to customize parts if you have needs that this software wasn't designed for.
Useful and helpful
What do you like best about the product?
Absolutely, hands down, the support I receive when I have a concern. I have never been disappointed by the support staff. They are very knowledgeable and polite.
What do you dislike about the product?
Only the portions of the program that I don't use. One day I will remove them and they won't bother me anymore.
What problems is the product solving and how is that benefiting you?
It is a useful tracking tool for our annual reports to the Solicitor General. On a number of occasions we have used it for tracking one or more specific events/people. Having a trackable history is wonderful.
Recommendations to others considering the product:
Don't hesitate, great product!
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