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Nice product
What do you like best about the product?
Ability to communicate with teams, get tagging related information in one place and easy for FE teams to create analytics tags for them to view customer activity.
What do you dislike about the product?
Less customization and less features. Maybe more ability for customization and less flows from one screen to another. Faster response time and no latency would be awesome.
What problems is the product solving and how is that benefiting you?
Faster tagging and analytics has helped us build more informed decisions and allowed teams to community better with teams outside the country working in a different time zone.
Very nice
What do you like best about the product?
It is user-friendly and easy to use. I love having somewhere where all customer data is present and easy to go through and use. I really enjoy using it.
What do you dislike about the product?
Nothing because it is easy to use. It is being worked on, but many features are very useful and fit our company's needs. i would recommend to everyone for customer needs.
What problems is the product solving and how is that benefiting you?
Helping with keeping customer data all in once place and not getting disoraginzed. That is very important to easily do tasks everyday quickly and not worry.
Quick check
What do you like best about the product?
The platform's strongest feature is its ability to unify customer data from various sources into a single view. This has moderately improved our personalization efforts across marketing channels. The tag management system has reduced some workload for our development team, which was a welcome change.
The real-time data capabilities are useful when they work properly, allowing us to make somewhat timely decisions based on customer behavior. I've found the out-of-the-box connectors to be relatively easy to set up, usually taking just a few minutes.
The real-time data capabilities are useful when they work properly, allowing us to make somewhat timely decisions based on customer behavior. I've found the out-of-the-box connectors to be relatively easy to set up, usually taking just a few minutes.
What do you dislike about the product?
The initial setup process was more complicated than expected. We had to involve our IT team significantly more than the sales team had indicated. The learning curve is steep - even after several months, I'm still discovering features I didn't know existed.
The user interface isn't particularly intuitive. Navigation can be confusing, especially when trying to locate specific functions or reports. Our less technical team members have struggled to use the platform effectively without assistance.
When issues arise, the debugging tools don't always provide clear insights, which has led to some frustrating troubleshooting sessions with support.
The user interface isn't particularly intuitive. Navigation can be confusing, especially when trying to locate specific functions or reports. Our less technical team members have struggled to use the platform effectively without assistance.
When issues arise, the debugging tools don't always provide clear insights, which has led to some frustrating troubleshooting sessions with support.
What problems is the product solving and how is that benefiting you?
Tealium CDH delivers on its core promise of unifying customer data, but comes with complexity that requires dedication to master. For our mid-sized organization, it's been a mixed experience - valuable functionality wrapped in a sometimes challenging interface. If you're considering this platform, ensure you have technical resources available and budget time for proper training.
Easy and straightforward experience.
What do you like best about the product?
I like that Tealium Customer Data Hub is straightforward to use. Ican easily find and read or write reviews on various business software and services. They are excellent at communication and their customer service is very friendly.
What do you dislike about the product?
I cannot think of anything that is least helpful about Tealium Customer Data Hub. There is nothing that I can think of that I dislike about this service.
What problems is the product solving and how is that benefiting you?
Tealium Customer Data Hub helps me make decisions on choosing the best softwares for business. It helps in comparing the different softwares and services.
Robust and flexible platform for real-time customer data orchestration
What do you like best about the product?
Tealium’s biggest strength is its ability to unify customer data in real time from multiple sources and activate it across our marketing stack with minimal latency. The platform offers robust integrations, strong identity resolution capabilities, and intuitive UI for managing data flows and privacy rules. It has significantly improved our segmentation accuracy and campaign personalisation, especially when combined with our CDP and tag management tools. The platform is also highly scalable and secure, which gives us confidence in using it across our global operations.
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Let me know if you’d like a version tailored to a specific use case or industry.
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Let me know if you’d like a version tailored to a specific use case or industry.
What do you dislike about the product?
While Tealium is powerful, the initial setup and implementation can be quite complex—especially for teams without deep technical expertise. The documentation is comprehensive but sometimes lacks clarity for advanced use cases, which can slow down onboarding or troubleshooting. Additionally, the pricing model can become costly at scale, particularly for organisations with large volumes of event data. A more transparent roadmap and simplified UX for configuring data transformations would also improve the overall experience.
What problems is the product solving and how is that benefiting you?
Tealium is helping us unify fragmented customer data across platforms—web, mobile, CRM, and offline—into a single, real-time view. This has resolved our previous issues with inconsistent customer identities and siloed data sets, which often led to poor targeting and wasted media spend. By centralising and activating clean, consented data, we’re now able to deliver more personalised, timely experiences across channels, improve attribution, and support more effective audience segmentation. It’s also made compliance with data privacy regulations much easier through built-in consent and governance tools.
A Game-Changer for Data-Driven Marketing (Once You Get the Hang of It)
What do you like best about the product?
Tealium has completely transformed how our marketing team handles customer data. The ability to collect, unify, and activate data in real time across multiple platforms (like Google Ads, Facebook, and our CRM) is a massive advantage. The audience segmentation tools are incredibly precise, letting us deliver hyper-personalized campaigns without jumping between different systems.
Another standout feature is compliance and data governance. With ever-changing privacy laws, Tealium’s built-in consent management helps us stay compliant without constant manual checks. Plus, the tag management system eliminates the need for IT involvement every time we need to update tracking saving us tons of time.
Another standout feature is compliance and data governance. With ever-changing privacy laws, Tealium’s built-in consent management helps us stay compliant without constant manual checks. Plus, the tag management system eliminates the need for IT involvement every time we need to update tracking saving us tons of time.
What do you dislike about the product?
The biggest hurdle was the learning curve. Tealium isn’t the most intuitive platform out of the box, and we had to invest in training before our team felt comfortable using it fully. The UI feels a bit outdated compared to some competitors, and navigating between features isn’t always smooth.
Pricing is another consideration it’s not cheap. Smaller businesses might struggle to justify the cost, especially if they don’t need all the advanced features. Lastly, while customer support is knowledgeable, response times can be slow for non-urgent issues.
Pricing is another consideration it’s not cheap. Smaller businesses might struggle to justify the cost, especially if they don’t need all the advanced features. Lastly, while customer support is knowledgeable, response times can be slow for non-urgent issues.
What problems is the product solving and how is that benefiting you?
Tealium has been a game-changer in solving our biggest challenge fragmented customer data. Before, our marketing, sales, and analytics teams were working with siloed data from different platforms (Google Analytics, CRM, ad networks), leading to inconsistent insights and wasted ad spend.
With Tealium, we now have a single source of truth for customer behavior. The real-time data unification helps us:
Improve targeting by creating dynamic audience segments (e.g., high-intent shoppers, cart abandoners).
Reduce manual work by automating data flows between systems (e.g., syncing CRM data with ad platforms).
Stay compliant with privacy laws (GDPR, CCPA) without slowing down campaigns.
The biggest benefit? Faster, data-driven decisions our conversion rates have improved by 15% since implementing Tealium.
With Tealium, we now have a single source of truth for customer behavior. The real-time data unification helps us:
Improve targeting by creating dynamic audience segments (e.g., high-intent shoppers, cart abandoners).
Reduce manual work by automating data flows between systems (e.g., syncing CRM data with ad platforms).
Stay compliant with privacy laws (GDPR, CCPA) without slowing down campaigns.
The biggest benefit? Faster, data-driven decisions our conversion rates have improved by 15% since implementing Tealium.
Process was smooth, webpage is user friendly and easy to apply job
What do you like best about the product?
Well,I like how easily it integrates customer data from different sources in real time. It helps create a clear and unified customer view, which improves targeting and decision-making across our marketing tools.
What do you dislike about the product?
The fonts used in the interface appear too bold and heavy. A lighter or more transparent design could improve readability. Other than that, everything works really well :)
What problems is the product solving and how is that benefiting you?
It solves the challenge of scattered customer data by connecting all sources in real time. This gives us a complete view of each user and helps us deliver more relevant, personalized experiences across channels.
Great tool for managing customer data, but takes time to learn
What do you like best about the product?
What I like most is how well it brings together data from all our different tools and channels. Once everything is set up, we can see customer behavior across platforms in one place, which makes it much easier to build audiences and personalize campaigns. It’s especially useful for real-time updates—we don’t have to wait around for batch processing. We also use it a lot for consent management and tagging, which works really well.
Ease of Use:
Not the easiest tool at first. After some hands-on use and training, it gets more intuitive.
Ease of Implementation:
Setup was a bit technical—we needed our dev team involved.
Customer Support:
Really helpful. Anytime we got stuck, support was fast and gave solid answers.
Frequency of Use:
We use it daily—mostly for managing segments and syncing data across tools.
Number of Features:
There’s a lot in there—almost too much at first—but it covers everything we need.
Ease of Integration:
Solid integrations. Most of the tools we use connected easily, and the real-time sync is a plus.
Ease of Use:
Not the easiest tool at first. After some hands-on use and training, it gets more intuitive.
Ease of Implementation:
Setup was a bit technical—we needed our dev team involved.
Customer Support:
Really helpful. Anytime we got stuck, support was fast and gave solid answers.
Frequency of Use:
We use it daily—mostly for managing segments and syncing data across tools.
Number of Features:
There’s a lot in there—almost too much at first—but it covers everything we need.
Ease of Integration:
Solid integrations. Most of the tools we use connected easily, and the real-time sync is a plus.
What do you dislike about the product?
It’s definitely not plug-and-play. The learning curve was pretty steep, and the interface isn’t the most modern. Some features aren’t very self-explanatory and took some trial and error. Also, pricing might be a bit high for smaller companies unless you’re fully using all the features. It works great now, but it took effort to get there.
What problems is the product solving and how is that benefiting you?
Before Tealium, our customer data was scattered across different tools and departments—CRM, analytics, ad platforms—you name it. It was hard to get a complete picture of the customer journey or activate real-time insights. With Tealium, we’re able to bring all that data into one place, build more accurate customer profiles, and create audiences that automatically sync to our marketing and ad tools. That’s helped us improve personalization, reduce manual work, and stay compliant with privacy regulations. Overall, it’s made our marketing much smarter and more efficient.
Honest answer is very positive experience so far.
What do you like best about the product?
Simplicity and affordability play the key roles in the overview of the todays reality on a market, that makes Tealium Customer Data Hub valuable for those who heard about it and had a chance to see it.
What do you dislike about the product?
Hope to see more areas of the market to be able to integrate and improve customer support for different countries maybe on different languages. Nothing else to put in here so far.
What problems is the product solving and how is that benefiting you?
It collects data about customer experience on a platform and gives it back with key points been chose to focus on for future improvements on the platform.
Excellent service
What do you like best about the product?
Very helpful service with great reps that are there with great customer service and support.
What do you dislike about the product?
To be honest there is nothing I dislike about this service.
What problems is the product solving and how is that benefiting you?
Pulling up and locating customers information
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