My main use case for UiPath Platform is Finance RPAs.

Since we are not in the cloud, one of the features of UiPath Platform that I enjoy the most is Document Understanding. In the back office applications such as employee onboarding, the features of UiPath Platform have been a great benefit to us.

I don't think I'm capable of answering that, especially since I'm still not in the cloud. I believe that there are so many things that we as a company have to benefit from, and I don't have any comment yet as to what something new should be in the program.

I have been using UiPath Platform for about five years.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform grows well with the growing needs of my organization, but we haven't maximized its full potential.

I would evaluate my customer service and technical support experience with UiPath Platform as good to fair. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as eight, because I believe that our current partner needs to analyze other partners to make sure that we get a better experience.

Positive

Before selecting UiPath Platform, we analyzed Automation Anywhere, but we decided to stay with UiPath.

We don't have any issues when it comes to the deployment, especially because I believe we've had good partners that have guided us in this process. My experience with deploying UiPath Platform has been good.

We have basically made sure that the talent that we have inside the team is prepared for understanding our partners and taking our strategy to that next level, which has been the biggest benefit that I have seen from using UiPath Academy.

The return on investment has been significant, especially in finance and reconciliation. With UiPath Platform, something that used to take two weeks to be done is now completed in one day. This has helped us save in terms of FTEs that we used to hire for this specific process and avoid human errors, which gave us penalties, financial penalties in this case.

The pricing, setup cost, and licensing for UiPath Platform are great. We don't have any issue with the pricing, and I think it's fair. With the amount of capabilities that we can get, it's good pricing.

The follow-up from the account executive during my evaluation process of UiPath Platform stood out both positively and negatively.

We've expanded usage of UiPath Platform. I would advise that before determining the license for UiPath Platform, one should first determine the strategy. Once you have that, then select the right UiPath product for that specific strategy.

On a scale from one being the worst to ten being the best, I would rate my overall experience with UiPath Platform as a seven.

Our main use cases for UiPath Platform are trying to automate as many processes as we can through our company to improve productivity and to reduce mundane tasks for our organization.

I have been using the agent features recently on UiPath Platform, so I have been building agents to supplement some of our processes. I have really been enjoying the agent and agent builder process. 

The time to market with the features of UiPath Platform, to be able to quickly spin up a POC and then put that in production within weeks to months versus sometimes years is significant. It is a much quicker process.

My overall experience using UiPath's Agentic Automation capabilities has been good. I and my teams have used the vendor's UiPath Academy courses. I had to do extensive training because I was fairly new to the team. I found my best way to learn the product was actually using the product. I went through training, but creating POCs or demos helped me learn better.

Regarding the value gained from being part of UiPath's user community, I am somewhat new to the team. I have been getting involved with community activities, and being able to talk to other companies with similar enterprise-type solutions has been valuable. Reaching out to the community has allowed me to talk to product developers and engineers.

UiPath Platform usage is expanding every day. We are a large company with many use cases, and either by word of mouth or through our product owner, it seems to be growing rapidly. I use Agentic AI, and our current experience with its ability to extract data points has been doing really well. It requires fine-tuning, but the data we are getting back is within a threshold of between 85 and 90% accuracy.

An example of time saved with Agentic AI would be taking customer information from numerous emails that would require manual human processing. Running an Agentic process takes minutes compared to what could take an adjuster anywhere from an hour to days depending on the information volume.

We use IXP and RPA processes with UiPath Platform for many of our automations. Our organization has automated processes with UiPath Agentic Automation in all aspects of our company, primarily focusing on frontline workers. By leveraging Agentic Automation, there are definite cost and time savings.

The biggest thing for us regarding how UiPath Platform can be improved is that the product itself seems to be evolving, however, it does not seem to keep in mind enterprise solutions. It seems to be focused more on small to mid-range companies. 

The company I work for is a large enterprise and it seems enterprise features are an afterthought. Focusing on enterprise-type solutions and then working with those enterprises to help build the product is key.

I have been using UiPath Platform for probably four to five years.

It seems to be pretty stable and reliable in my assessment of UiPath Platform. I have experienced downtime, crashes, and performance issues with UiPath Platform. That said, whenever we have issues, we open an incident ticket and I feel the response from support is good with good response rates.

UiPath Platform has the capability of scaling with the growing needs of our organization. I know there are challenges we run into, however, it is a growing platform. We are still trying to figure out the limitations.

I would evaluate customer service and technical support for UiPath Platform as pretty good. We run into issues where there is a lot of back and forth unless we put it on urgent, we do not hear things right away. Support could be a little bit better; however, for the most part, it is pretty good. 

On a scale of one to ten, I would rate customer service and technical support as a seven. As an enterprise customer, when we have mission-critical applications that need support, it would be nice to have a different tier of support.

Positive

Prior to adopting UiPath Platform, we were using Blue Prism.

The deployment was painful. We're an enterprise. So we're building some things in a non-prod environment in a tenant, and then trying to move things to a production tenant has been extremely difficult. We know that there's new things coming to help with that, however, right now it's very challenging.

Regarding return on investment with UiPath Platform, it is still unknown as they are still working on the numbers to figure that out.

Our PO handles all pricing, setup costs, and licensing aspects, so I have not had to deal with much of the pricing.

Other platforms Microsoft products, Power Platform, and Blue Prism were products we used before selecting UiPath Platform. 

I was not involved with the evaluation process comparing these options. The factors that led to considering a change were related to cost, complexity, and the ability to do certain things that one product could not offer that the other could.

I would rate UiPath Platform an eight out of ten. 

If you are interested in UiPath Platform, my advice is to utilize the labs, including the new lab interface where you can test and POC functionality. If an enterprise is looking to see what the tool can do, getting hands-on experience and trying the functionality is important.

My main use cases for UiPath Platform include bot automation, Agentic agents, and AI, with specific use cases that are healthcare-centric, while also leveraging technologies that the platform brings, such as RPA bots and agent orchestration.

Implementing these features from UiPath Platform has benefited my organization as we reduced DSO and improved clinical effectiveness and timeliness, leading to improved employee efficiency and accuracy.

The feature of UiPath Platform that I appreciate the most is the orchestration. 

UiPath Platform can be improved by being able to leverage what we have, and from an AI capability perspective, having a chat or voice capability on the platform would be beneficial. With Maestro and the concept of being able to orchestrate across other solutions is phenomenal and great, but I would also appreciate being able to just stick with one solution.

I have been using UiPath Platform for six years.

I have not experienced any downtime or performance issues.

UiPath Platform scales with the growing needs of our organization extremely efficiently.

I evaluate my customer service and technical support as top-notch. On a scale of one to ten, I rate my customer service/technical support as a ten. 

They have been highly responsive. In every cab meeting or conversation with senior leadership at UiPath, they have made things happen, and my account executive and solutions executive have also made things happen. I cannot say enough about how great the team that supports us is.

Positive

Before selecting UiPath Platform, we looked at some other vendors, and I have a background beyond the current relationship, as I have used UiPath Platform in other companies, which helped accelerate our decision-making.

My experience with deploying UiPath Platform is very positive.

We are seeing a return on investment with UiPath Platform.

My experience with the pricing, setup cost, and licensing of UiPath Platform is positive.

Prior to adopting UiPath Platform, we were considering other solutions, including purpose-built solutions from companies such as Tenor and also Blue Prism and OpenAI's ChatGPT.

My advice to another organization that's considering UiPath Platform is to understand your journey and what you're trying to accomplish. UiPath Platform can do it, and I don't have any concerns or questions around the technology or the capability or the organization to support. Another customer would need to be prepared and understand what they are doing and why. 

I rate UiPath Platform ten out of ten.

My main use cases for UiPath Platform are office automation, business, and accuracy.

The feature of UiPath Platform that I appreciate the most is the Desktop Studio. The Desktop Studio allows quick developments, and the IDD is fine, with search being great. It's easy to show, and it's quick to handle.

My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet.

There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.

I have been using UiPath Platform for seven years.

I assess the stability and reliability of UiPath Platform as excellent, with uptime always being 100%, and I've never noticed it being down for any reason. I've never had to submit a ticket or be in the red for downtime, so it's been great.

UiPath Platform scales appropriately with the growing needs of my organization, as if there's ever a need for more licenses, we can always get that and adapt, adding unattended bots or more units or consumables as needed. 

We have not expanded usage significantly yet, as what we have is suitable for our needs right now, but as more business units and business people see what we're doing, I'm sure there'll be a bigger need for more licenses and everything.

I would evaluate customer service and technical support as lacking; we're on the Bronze tier support plan, which is honestly miserable. Every time there's an issue, I receive one email a day, with replies coming at midnight.

When I was working on the AI content, it was brand new to me. I emailed support with the error code about what was going on, but they replied with troubleshooting steps I had already completed. They then emailed again with another step that didn't help, forgot my ticket, and didn't communicate for days. I had to contact our sales agent to get a person on the phone to help me, and the issue was resolved in 30 minutes to an hour, demonstrating that they took a support ticket that could be settled quickly and stretched it over 10 days. It was not great.

Positive

Prior to adopting UiPath Platform, we were not using another solution to address similar needs.

We pushed Agentic AI to production in early September and so far, we've saved roughly 72 hours. It's processed 400 emails, specifically 400 purchase order emails that we use it for.

I have seen return on investment with UiPath Platform. We have roughly 30 automations, some that run once a quarter, some once a month. Mostly they run throughout the day, saving us around a thousand hours per month, and we have done that for the past seven years or so.

When comparing UiPath Platform, I didn't evaluate much positively or negatively as it was already selected when I joined, and I got put into it.

My advice to other organizations considering UiPath Platform is to definitely attend Fusion, as there's a lot announced and many things to learn, especially for small shops. There's only so much you can learn while you develop and handle everything else, but there are many hidden elements that some tribal knowledge helps you learn. 

My overall experience using UiPath Platform's Agentic Automation capabilities indicates there's a lot to learn. I couldn't find much training on it. I looked on YouTube and within the UiPath community, and a lot of help came from our sales rep who connected with us and helped us along.

I would rate UiPath Platform overall an eight out of ten.

My main use cases for UiPath Platform are traditional RPA and Document Understanding, primarily focused on invoice processing and similar tasks. We've delved into GenAI since last year. I am from the Automation COE team at OMERS, and we are not restricted to just UiPath Platform; we engage in various automation initiatives. Currently, we work with PowerApps, Power Platform, UiPath Platform, and Alteryx, but we appreciate the ecosystem that UiPath Platform has provided us. The capabilities offered by UiPath Platform feel a one-stop shop for automation solutions, especially after migrating from on-prem to cloud, which grants us access to all the latest offerings.

One of the features I appreciate most about UiPath Platform is the Orchestrator. We switched from on-prem to cloud a couple of years back, and since then, we've been using the Orchestrator. 

I also appreciate UiPath Apps; while more can be done with UiPath Apps, we've been leveraging that and the Document Understanding part of things too. 

The features of UiPath Platform, such as traditional RPA, benefit our organization straightforwardly since we have certain processes that are manual in nature and very descriptive or deterministic. We go about building traditional RPAs for these processes.

Additionally, we leverage UiPath Apps to give users the ability to have an interface to trigger their processes, transitioning from the initial queue-based or time-based triggers to more ad hoc options where users can decide when they want to run their automations.

UiPath Platform can be improved, and there's a lot to package there. 

They need to enhance their CI/CD capabilities; while they have an Automation Ops offering, it's still not up to the mark. Integrations with GitHub are available; however, there's still much more that can be done, and documentation is always an area that can be improved. 

What works with UiPath Platform is the ecosystem; it's a one-stop solution for most of our needs. However, the documentation can be improved. 

Sometimes, I notice that UiPath Platform pushes out a product before it's fully ready for mass consumption, one example being the initial launch of UiPath Apps, which had limited capabilities. 

Early adopters can occasionally face challenges due to such early releases.

I would assess the stability and reliability of UiPath Platform as very stable. We receive notifications if something is down, and the turnaround time is usually quick, so it is pretty reliable. 

I have experienced some downtime, crashes, or performance issues, yet nothing that has impacted us for days. When something is down, UiPath Platform is very prompt in resolving the issue, and I've witnessed downtimes of only a couple of hours in the past, with nothing major beyond that.

UiPath Platform scales very to the growing needs of my organization, and it is very flexible. 

We considered scalability during our decision-making process with UiPath Platform, and I'm satisfied that it is easy to scale according to our needs. We have expanded our usage of UiPath Platform, and the process was quite smooth. 

We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I would evaluate customer service and technical support from UiPath Platform as good, though there is room for improvement. 

The customer service and technical support have been great, however, a proper support model is needed. We are on the bronze package, and at times we encounter situations that fall beyond our scope, especially when issues are related to integrations with other third-party tools, such as BeyondTrust as our credential manager. 

In such cases, both UiPath Platform and BeyondTrust should collaborate effectively, as issues may arise from their interaction rather than being solely a customer problem.

Positive

Before adopting UiPath Platform, I wasn't using another solution to address similar needs. Since we established the Automation COE within my organization, we debated whether to go the Blue Prism route or UiPath Platform route, ultimately finding that UiPath Platform was a better fit.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless. They've revised the pricing model this year, and we are about to renew our contracts this November. Initially, there were many unknowns, however, now everything is in sync and clearer, though I feel the pricing could be better.

We have expanded our usage of UiPath Platform, and the process was quite smooth. We run our automations on dedicated Azure VMs, and when we needed to increase the number of unattended licenses, it was just a matter of acquiring those licenses and spinning up new VMs for the additional automations.

I have absolutely seen a return on investment with UiPath Platform. 

When we talk about ROIs with UiPath Platform, we see that it doesn't necessarily have to be full-time employee savings. Sometimes, it's simply a cost we've saved on paper, but there are also instances where it's very tangible and measurable. We've used UiPath Platform not just for streamlining processes or automating manual tasks, however, we've even built some products—such as silo applications—just to navigate licensing costs for the original application.

My experience with pricing, setup cost, and licensing for UiPath Platform is pretty seamless.

The factors that led me to consider UiPath Platform revolve primarily around RPA capabilities. UiPath Platform offers the flexibility to have both attended and unattended automations, unlike many competitors at that time. 

The ability to write custom code and DLLs without being restricted to a specific programming language gave us much more flexibility, influencing our decision towards UiPath Platform.

I do not use GenAI yet.

My advice to other organizations considering UiPath Platform is that it offers many new features, and I believe cloud is the way to go. If anyone is considering an on-prem solution, it restricts the offerings you can access. Therefore, transitioning to UiPath Platform should prioritize cloud, as it provides access to all the latest and greatest features available for consumption. 

I would rate UiPath Platform an eight out of ten overall.

My main use cases for UiPath Platform at SAP, where I've only been for two years, mostly involve in-house applications. 

We build bridges. We use RPA as a bridge between different in-house applications. It's mostly web automation or database-related. That's what we have now, but we are in a transformation phase to SAP, so we're hoping to implement UiPath Platform there.

The examples I can provide about how these features have benefited my organization include the capability to work with all other applications. We have many in-house applications, and using UiPath Platform, I'm able to build that connection using APIs or directly with the database.

The feature I most appreciate about UiPath Platform is the Orchestrator.

I faced challenges after migrating to cloud recently. We were on-prem in our organization, and since we migrated to cloud, when we were on-prem, all the jobs were working. We never had any issues with processes getting stuck or triggers. We had a smooth running of processes for a very long time.

Recently, we migrated to cloud and we are seeing issues with jobs getting stuck without any reason. It's not in any loop or anything. When I see the logs, it shows that it started, but nothing after that in the logs. That's something I'm yet to figure out what is happening. I just noticed this one or two days before I came to the Fusion, so I don't know what's happening.

I have been using UiPath Platform since 2017.

I haven't really faced any issues with the stability and reliability of UiPath Platform, so it's really reliable. 

The only bad experience I had was after the cloud migration, with these bots getting stuck. I'm yet to dig deep into it. I don't know what's happening. Those were the same processes that were running on-prem for a very long time continuously without any issues. 

I just noticed it one day before coming here, so I don't know if it's something on our side. I have to research. If I don't find anything, I'll definitely reach out to our UiPath contact.

UiPath Platform scales with our growing needs of the organization.  We have expanded usage. We have two teams internally in our organization. We had around ten bots altogether, but we recently moved it up to 15.

I evaluate my customer service and technical support experience as very responsive. We've got all our tickets or concerns looked at very fast.

Positive

Prior to adopting UiPath Platform at SAP, I was using another solution in my previous organization. We started with a different tool. I was there at that time, but that was not as good as UiPath Platform.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We do monitor our ROI for every project we deploy to production. We do see a great return on investment, and that's why we continue to use it. At SAP, we have been using it since 2018, so we are continuing to use it because of the return on investment.

What was better about UiPath Platform compared to my last program was its compatibility with other applications. In 2017, when all these platforms were new, the other tool I was using didn't have as much compatibility with other applications. Also, for creating triggers at that time for that application, we had to use other batch jobs. UiPath Platform had all that in the Orchestrator.

My advice to another organization considering using UiPath Platform is that it will definitely save a lot of time. It's highly recommended, but do your research before deciding which feature to use. There are many options available, so consider the ROI before picking AI or the feature. 

On a scale of one to ten, I would rate UiPath Platform a nine.

Our main use cases for UiPath Platform involve a lot of RPA, as we have over 300 bots; for agents, we're mostly looking at IT operations and procurement, invoice processing.

Examples of how these features benefit our organization include being able to automate and educate the folks. Things such as UiPath Academy are definitely a game changer for aligning everyone on these topics.

The features of UiPath Platform that I prefer most are the Autopilot's key capability, which enables embedding in all products and makes everything from development to testing much faster.

By leveraging Agentic Automation, we achieve outcomes such as reducing service requests by 50%, which saves about 3,000 service requests and frees up employees to work on more value-add activities.

My overall experience using UiPath Platform's Agentic Automation capabilities is that it's very intuitive; everything just follows the fields, and I create prompts using natural language, which is super easy. My teams and I use the vendor's UiPath Academy courses all the time. The biggest benefits I have seen from UiPath Academy include that the fact that it's free is a game changer, and we always advise everyone to check it out, as it's very hands-on and comprehensive.

My thoughts on UiPath's user community in terms of the value gained by being part of it include just being able to shape the products; UiPath Platform is very receptive to feedback, and being the first implementation of Autopilot, we provided feedback catered to our needs. Just from one use case, we save tens of thousands of hours per year extracting data points with Agentic AI; we're trying to scale this globally to three or four other use cases, and we expect high value there.

As for how UiPath Platform can be improved, I haven't thought about it much.  

Being able to implement more training specifically on the agent stuff would be beneficial. UiPath Platform is really great already with the automation stuff, however, comprehensive training is lacking as the products constantly change, especially crucial for our partner focusing on RPA.

We have been partners since 2019, using UiPath Platform.

I would assess the stability and reliability of UiPath Platform as excellent, as we've never had an issue with it. I have never experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform scales with the growing needs of our organization, as it is sufficient.

I would evaluate customer service and technical support for UiPath Platform as excellent; they are a great partner there. 

On a scale from one to ten, I would rate customer service and technical support an eight, as there have been instances where we wanted direct help right away. 

They require us to log a ticket; ideally, I would prefer contacting our representative for immediate assistance, so I dislike the logging process.

Positive

Prior to adopting UiPath Platform, I was using another solution, Power Automate, however, I found it much more limited, mainly good for Microsoft tools.

I would describe my experience deploying UiPath Platform as pretty seamless; I think we have a good partner for that aspect.

I have seen a return on investment with UiPath Platform, absolutely. In terms of data points or examples, our program pays for itself roughly four or five times.

My experience with pricing, setup cost, and licensing for UiPath Platform is that overall, it's clear; however, some of the AI unit stuff can be confusing, so one feedback would be a calculator to forecast and understand consumption rates better.

Before selecting UiPath Platform, we considered other solutions; we have a technology stack where many use cases go through UiPath Platform, however, some go through Python development, and we're also partners with Microsoft, though the majority still go through UiPath Platform. 

In my evaluation process comparing these options, cost stood out as a big factor; UiPath Platform is actually the most expensive option, but it depends on the use case, and UiPath Platform might be a better fit compared to other options.

Our use cases with UiPath Agentic Automation mostly involve plasma and also supply chain and IT operations—those are where the true Agentic Automation capabilities lie; everything else could be done with RPA. 

The advice I would give to other organizations considering UiPath Platform is to look at the capabilities as a whole and not just consider the cost; UiPath Platform is the most expensive option compared to competitors, so it's important to evaluate capability and return on investment. 

I would rate UiPath Platform overall as a solid eight out of ten.

My main use cases for UiPath Platform are for a sales department.

This has helped tremendously for our sales support customers since they don't have to do it manually by going to the application and checking everything. They were able to let the agent identify the best-suited seat as per their preference and assign it to them, resulting in significant time and effort savings.

The features of UiPath Platform I appreciate the most are Agent Builder, Studio, and Apps. I have used everything inside. 

As we are moving towards the Agentic, we have used Agent Builder and Maestro to automate one of our processes which was related to seat assignment. The agent was able to identify which seats are available based on the user preference and seat map, and it was able to assign the best-suited seat to the user.

My teams and I have used the vendor's UiPath Academy courses. The biggest benefits I have seen from using UiPath Academy are that we took all the courses related to Agentic, Agent Builder, and Prompt Engineering, which were very helpful.

My thoughts about UiPath's user community in terms of the value gained by being part of it are that it's amazing. Whenever I have any issues and I don't get the answer, I go to the community and get my answers really quickly.

The features I was looking for related to UiPath Platform were related to PII masking, however, they have already introduced it. It's related to guardrails, so it's beneficial.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very stable. I cannot remember ever having downtime, crashes, or performance issues. There might be a few, but they get resolved very quickly.

UiPath Platform scales with the growing needs of the organization quite effectively for us. 

We have expanded usage to 400 bots and we are automating every day, so it will be increasing. The process was quite smooth when we expanded usage as we have the product team available with us. We have the UiPath team who supports us every time whenever we face any challenges.

I evaluate my customer service and technical support for UiPath Platform as good. We get substantial help from them whenever we need. 

On a scale from one to ten, I would rate my customer service/technical support as a nine. While everything is good, there are a few times when the technical team did not have immediate answers, resulting in multiple exchanges. Ultimately, they resolved the issues.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I would describe my experience with deploying UiPath Platform as very easy.

I have seen a return on investment with UiPath Platform. We have saved around 40 million dollars with 400 bots.

The other solutions I considered before selecting UiPath Platform were Power Automate and Automation Anywhere. 

In our evaluation process, we firstly checked how user-friendly it is for developers, how scalable it is, and what security or compliance rules they could provide. These were the major parameters we checked with other vendors, along with pricing.

My advice to another organization considering using UiPath Platform is that they should implement it. It's really easy to use for developers, scalable, and stable. 

I rate UiPath Platform a ten out of ten.

Currently, my main use cases for UiPath Platform are working on Agentic. Previously I have worked on multiple RPA processes, be it finance, sales, or airport operations. 

My use cases and the department processes I have automated with UiPath Platform Agentic Automation are from the airlines industry, such as seat assignment and refunds for now. 

By leveraging Agentic Automation, I have achieved outcomes such as processing the refund requirements of customers; using the Agentic AI, I can process the documents easily and can just get the narrative that is present in the document to determine if we need to give the refund back or not.

One of the features of UiPath Platform that I appreciate the most is the Orchestration, along with the user-friendly UI where I can develop the code. These features benefit my organization by providing a low-code platform, using which we can easily deploy and develop our processes.

My thoughts on UiPath Platform's user community in terms of the value gained by being a part of it are very good; it's very reachable and has a quick turnaround if I have any queries.

UiPath Platform can be improved by adding more functionalities around security, especially around the Agentic AI. In the next release, I would want to see everything around Agentic included, making it more user-friendly, easier to access things, and allowing multiple tasks to be done on a single screen.

I have been using UiPath Platform for six years.

I assess the stability and reliability of UiPath Platform as very good. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales very effectively with the growing needs of my organization, as I work on multiple projects and can easily develop as soon as I get a project; the turnaround time is very low. 

I have expanded usage, and the process has been very smooth; if I see an additional requirement in a process, I can easily develop it, and with multiple functionalities available in UiPath Platform such as Action Center and Human in the Loop, it scales effectively.

I would evaluate customer service and technical support as very good. 

In case of any technical issues, I directly reach out to the SMEs and the TAMs assigned to me, who set up a quick meeting and are happy to resolve issues easily. 

On a scale from one to ten, I would rate customer service and technical support as a nine; they are very reachable and knowledgeable, providing multiple solutions whenever I reach out.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

There weren't any challenges with the deployment. Frankly, it's very easy. It's direct.

I have seen a return on investment with UiPath Platform. Based on UiPath Platform, I have around 300, 400 bots with us, resulting in a very good ROI of approximately 20 million plus.

My experience with pricing, setup cost, and licensing as a UiPath Platform customer is very good; we get a bundle license, and if we have any issues, we can directly reach out to the sales managers to resolve them.

Before selecting UiPath Platform, I tested other products such as Power Platform and Automation Anywhere, but when I considered the UI and ease of use, I chose UiPath Platform. In my evaluation process, the positive aspects included the ease of use, the Orchestration as one of the biggest advantages, the support, the customer support, and the Development Studio, which is very good. The negative aspect was evaluating the license cost based on the ROI to determine if I could achieve it or not.

As a UiPath Platform user, my advice to other organizations considering UiPath Platform is that the platform is excellent; they should focus on comparing with other platforms, the ease of use, the products provided, the accuracy, and their quick turnaround for implementing new updates. 

My teams have not used the vendor's UiPath Academy course. 

I rate UiPath Platform as nine out of ten overall. It has everything you could want in one platform, including Orchestration, development, ease of use, easy connectivity, and the Academy is excellent for learning.

My main use cases for UiPath Platform include mostly backend tasks for customer service, PO management, and routing of emails.

My favorite features of UiPath Platform are Action Center and Document Understanding, as I'm in Action Center all day. 

The benefits of these features for my organization are significant, especially with tariffs right now, as we're trying to save as much money as we can. So we try to do as much on UiPath Platform as we can. I've only been with my current company for three months, so I'm still trying to learn how they use it to save money. It's definitely not reducing headcount but keeping it where it is, which is the best benefit.

My teams have used the vendor's UiPath Academy courses. The biggest benefit I have seen from using UiPath Academy is that they make the tests and the exams, which we use. It's quite accessible and not overly technical for people who want to get involved.

I gain substantial value from UiPath Platform's user community. It is huge and offers many resources, and we use the forums extensively as they're very helpful.

One improvement I would like to see in UiPath Platform is the ability to connect databases directly to UiPath Platform, as we use SQL a lot, which would be helpful to link our transactions to what we're writing to databases. 

From a Studio standpoint since that's what I work on mostly, the REFramework could use improvement, as it's very hard to customize it outside of what they pre-build it for, so allowing it to be more flexible for us would be great.

I have been using UiPath Platform for eight years.

I would assess the stability and reliability of UiPath Platform as very reliable. I have not experienced any downtime, crashes, or performance issues.

UiPath Platform scales with the growing needs of my organization very effectively. We have expanded usage, and the process is easy to add licenses as we need them, though I don't know that we scaled too much more outside of that.

When I have had to use customer service and technical support, they've been great, and our technical account managers are always very responsive and willing to help. 

They're always quick to respond, and they let us know when they can and can't help, making it easier for us not to constantly have to dig for answers.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. I wasn't heavily involved in considering a change, however, they wanted the regulatory side of it more, and UiPath Platform makes that easier.

I've never worked as an architect, so I don't really do any of the deployments.

I have seen a return on investment with UiPath Platform.

Before selecting UiPath Platform, we considered other solutions such as Power Automate and Automation Anywhere. UiPath Platform has more integration and security approvals for us.

We're trying to use Gen AI. We haven't implemented it yet, and we're still researching.

I would advise other organizations considering UiPath Platform to just jump in because it's easy to learn and get started, as they have free versions if you want to try it and see if you can do POCs with it, which is where we start, so just jump in and don't use Power Automate. 

On a scale of one to ten, I rate UiPath Platform a ten.