We use the tool for robotic process automation to automate mundane business processes prone to human error.
UiPath Robot
UiPath Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Helps to automate mundane business processes prone to human error
What is our primary use case?
What is most valuable?
Some of UiPath's best features are its ability to interact well with applications and its less proneness to errors. It allows us to implement end-to-end automation, which is very important for our organization since we have many time-consuming job runs.
The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring.
We've used the academy courses, which are good for beginners and advanced users. UiPath has sped up digital transformation, allowing quick fixes without building entire new solutions. It reduces human errors by 60-70 percent and saves us around 2500 hours.
What needs improvement?
UiPath is pretty easy to use for small—and medium-scale automation. However, maintaining the code becomes a bit more difficult when building large-scale, enterprise-level automation. Areas for improvement include versioning for collaborative projects and reporting features currently lacking.
For how long have I used the solution?
I have been using the product for six years.
What do I think about the stability of the solution?
As for stability, I'd rate it as six out of ten. Once a project is built, we face many issues, and we often have to go back to UiPath. So, in my opinion, stability could be improved.
What do I think about the scalability of the solution?
My company has 10-15 users. Based on my experience, I would say UiPath is a scalable solution. I'd rate its scalability around seven or eight out of ten.
How are customer service and support?
The user community for UiPath is great. We can ask about any issues we have on the community forum and usually get them resolved. Regarding technical support, it's amazing that they respond quickly. However, their level one engineer could be better educated on the tool before moving to level two support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used an open-source Java Selenium solution but switched to UiPath for better security and platform capabilities.
How was the initial setup?
We have the tool deployed in the cloud version. The deployment process was straightforward—it was pretty easy, mostly just drag and drop. Because of the number of projects we have, the initial deployment took days to months.
We use UiPath in multiple locations globally, including the US and India. The solution requires maintenance, particularly from a coding perspective.
What was our ROI?
I'd estimate UiPath has helped us save around 10-15 percent in costs.
What's my experience with pricing, setup cost, and licensing?
UiPath is a pretty expensive tool compared to what the market offers, including open-source alternatives that can do similar things.
What other advice do I have?
Overall, I would recommend UiPath to other users. The main reasons I like it and would recommend it are that it's very user-interactive and its capabilities are really good.
On a scale from one to ten, I'd rate it overall around eight.
Highly versatile; offering multiple automation options for various applications but image processing could use improvement
What is our primary use case?
We use UiPath to automate ERP and CRM portal processes, integrate them with SAP and various external applications, gather data, and perform functions to generate reports. UiPath enables us to carry out numerous activities, and its usage is not limited to a single variable but rather multiple ones.
UiPath's primary goal is to enhance the scalability and accuracy of daily tasks within any organization. The core concept behind UiPath is to boost productivity by mimicking human actions, automating repetitive tasks and freeing up time for individuals to focus on other activities.
How has it helped my organization?
Compared to other RPA tools in the market, such as Blue Prism, Automation Anywhere, Worksoft Certify for automation testing, and Selenium, which uses high-level coding, UiPath is a low-to-no-code automation platform. This makes it user-friendly and provides a comprehensive library built into the tool, enabling developers to automate various tasks and processes efficiently.
UiPath enables end-to-end automation. A negative side of this automation is that it replaces a human already doing that specific job. A human previously did any automation implemented through UiPath. However, by automating through UiPath, we free up that employee's bandwidth, enabling them to focus on other tasks or housekeeping activities instead of repeatedly performing the same repetitive task.
The UiPath user community is extremely active and knowledgeable.
I recall a situation where a business had to generate quarterly reports. Before automation, they could only produce 200 to 300 reports per quarter. However, after implementing bots, productivity increased to around 900 reports. Additionally, UiPath's logic query feature allows for Excel calculations to be done in a fraction of a second, a task that would typically take a human around an hour. Many bots have reduced business processing times from one hour to five minutes, and tasks that used to take one to two hours are now completed in five to ten minutes with high accuracy.
To learn UiPath effectively, we need a reliable source that provides accurate information. UiPath Academy serves as the ideal platform for this purpose—additionally, companies value certification as proof of UiPath proficiency. If we aim to become UiPath certified, UiPath Academy is our best option, as its courses are specifically designed to help us succeed in the certification exam. While other platforms like Udemy or Coursera offer UiPath courses, we may need more preparation for the certification, which involves a mix of theoretical, conceptual, and practical questions. We can learn practical skills elsewhere, but UiPath Academy is the best resource for mastering the theoretical and conceptual knowledge required for certification.
UiPath helps reduce the cost of digital transformation by around 30 percent.
UiPath helps reduce human error by 95 to 99 percent. The bot doesn't make mistakes. Because of the high accuracy, we started with ten bots and now use 200 bots.
A UiPath bot can save one full-time employee's time per year.
What is most valuable?
UiPath is highly versatile, offering multiple automation options for various applications. For example, UiPath can automate email, PDF invoices, images, Excel documents, and websites. This flexibility extends to its OCR feature, enabling the automation of any invoice or PDF invoice. Secondly, UiPath's exception-handling capabilities greatly simplify the automation process. Lastly, UiPath utilizes minimal code, making it a low-code or no-code platform. Consequently, even individuals with limited programming knowledge can automate tasks using UiPath after completing a basic course.
What needs improvement?
The Excel operation needs some modifications. Image processing is also crucial. For example, if the image is clear, UiPath can easily read it. If the image needs clarification, UiPath can't read the object easily. To some extent, Excel automation, especially handling macros, needs improvement. UiPath needs a comprehensive feature set for automating Excel and has limited options. In some cases, we must use macro-enabled Excel files. Therefore, Excel automation and OCR require enhancements.
For how long have I used the solution?
I have been using UiPath for four years.
What do I think about the stability of the solution?
Bots rely on numerous third-party applications, and several factors can impact their performance, including the virtual machine's capabilities and the responsiveness of the applications the bot interacts with. Therefore, UiPath isn't solely responsible for failures; issues could stem from your server or the third-party applications UiPath connects with. UiPath's stability is rated at eight point five out of ten.
What do I think about the scalability of the solution?
I'm a delivery lead. As organizations grow, they add technology and features to their ERP applications. This requires frequent modifications to automation bots developed for specific functions. UiPath's scalability feature allows me to implement change requests easily at any time. Instead of extensive development, I can lift and test the desired changes within the existing code. UiPath also incorporates AI/ML features, which are in high demand in this generation. This addition of AI/ML capabilities will likely enhance UiPath's scalability.
I would rate the scalability of UiPath seven out of ten.
Which solution did I use previously and why did I switch?
I used Worksoft Certify for automation testing, but it doesn't compare to UiPath due to its limited features. Exception handling is not well-defined in Worksoft Certify, and I find flowchart programming much more complex compared to UiPath. In many ways, UiPath is superior to Worksoft Certify, which has many limitations.
How was the initial setup?
The initial deployment is straightforward because the UiPath team will be available throughout the process, participating in calls and meetings to provide comprehensive assistance with the deployment.
The deployment takes one to two days, provided all approvals are in place. Approximately 12 people are involved, including five from our team, as well as members of the server and networking teams.
What about the implementation team?
We implemented it in-house with the help of UiPath.
What's my experience with pricing, setup cost, and licensing?
I don't handle the costing aspect as it's not within my scope. However, I understand that initially, businesses or clients might perceive UiPath as expensive. While this is true to some extent, the features and flexibility UiPath provides often lead clients to realize its value in the long run.
What other advice do I have?
I would rate UiPath seven out of ten.
We have 55 UiPath users in our organization.
Code maintenance is necessary for UiPath due to the bot's interaction with external applications and websites. The bot must be adjusted accordingly if any of these applications or websites are updated.
The primary challenge encountered during UiPath implementation is the disparity between development and production environments. Often, code is developed in a non-production system where access to certain applications, such as a client's portal, is limited. This necessitates dry runs in the non-production environment to ensure the bot functions correctly without making any unintended changes. Once the bot is moved to the production system, multiple controlled tests are required before it can be fully operational. The unavailability of a complete testing environment mirroring production conditions significantly hinders the development and deployment process.
I recommend UiPath to any user because it doesn't require a hard-code programmer to be an RPA developer. This makes it easier and more cost-effective to hire resources. Other tools on the market require good programming knowledge, which means you need to hire someone who knows both the tool and a programming language, making resource hiring expensive. Secondly, UiPath uses minimal coding, which makes debugging very easy. UiPath is also adding AI and ML features and upgrading the OCR features regularly.
Seamless integration and Robust Testing
Reduces our on-prem footprint and accelerates our digital transformation
What is our primary use case?
UiPath is our platform for automating tasks and processes within our manufacturing environment, to boost productivity and streamline overall operations.
UiPath utilizes a hybrid deployment model, where our virtual machines reside in a federated cloud environment, while the UiPath orchestration engine itself remains on-premises.
How has it helped my organization?
UiPath stands out for its user-friendly development environment and minimal programming requirements. Building automation with UiPath is a breeze, making it a strong selling point for those looking for an easy-to-use RPA tool.
UiPath offers end-to-end automation, but there's a catch: it requires full access and control within the target environment. This means UiPath needs security permissions to interact with and potentially run other applications, which can be a challenge to set up. While achieving end-to-end automation is valuable, this access requirement can be a hurdle.
UiPath has reduced our on-prem footprint, freeing up resources that were previously dedicated to maintaining that infrastructure. These resources can now be used for other tasks.
We saw the benefits of UiPath immediately upon deployment.
The UiPath user community has been a valuable resource for quickly solving problems. By interacting with other users, we've been able to share insights and find solutions to specific programming issues.
We leverage UiPath Academy courses to prepare developers for certification exams. These courses serve a dual purpose: getting new developers acclimated to the platform and providing foundational knowledge for citizen developers who want to learn UiPath quickly.
UiPath accelerates our digital transformation, but integrating legacy systems can be a hurdle. While UiPath excels once deployed, the process of granting it access to legacy data for proper functioning can be time-consuming in our environment. This may be specific to our setup, but it's worth considering nonetheless.
UiPath significantly reduces human error by automating tasks and allowing for faster turnaround. This means that even if users make mistakes in their submissions, UiPath can quickly catch them and provide feedback so the user can fix the error and resubmit the issue.
UiPath has helped free up our employee's time for other projects.
UiPath significantly reduces our transaction processing costs. Previously, transactions took days to complete, but now they're done in minutes. This efficiency translates directly to cost savings, and it's just one example of how UiPath can optimize internet-based processes by streamlining workflows and minimizing processing time.
What is most valuable?
A key feature of this solution is its built-in VM orchestration capabilities, allowing us to manage virtual machines without additional setup. This includes basic functionalities like starting and stopping VMs, as well as integrating queues into our orchestration workflows. Additionally, we can leverage built-in Insight reports to extract transaction and volume data for analysis.
What needs improvement?
The biggest hurdle in UiPath Academy courses has been completing projects, especially for advanced certifications like RPA developer. With everyone juggling work and deadlines, dedicating significant time to capstone projects becomes difficult, leading to course completion struggles for many.
UiPath could improve its services and account management. Specifically, greater interaction with the services team would be beneficial to understand their capabilities better. This could involve trial runs where the services team demonstrates the value they can provide before being engaged. Additionally, providing sample automation, such as starter automation for SAP workflows, would give users and teams a starting point to build upon instead of starting from scratch.
For how long have I used the solution?
I have been using UiPath for two and a half years.
What do I think about the stability of the solution?
Our daily automation runs smoothly, and weekly ones seem stable for users. However, I get frequent alerts about downtime, potentially due to VM configuration issues. Since we have multiple VMs and I might receive alerts for others, some get unintentionally ignored without impacting functionality.
What do I think about the scalability of the solution?
We've found UiPath easy to scale by adding virtual machines to handle more automation. As we expand our automation to support more users and environments, we anticipate needing another bot. Adding a new bot to UiPath is straightforward - we can simply assign an existing automation to the new bot and keep it running. The only additional cost is for the new VM. Overall, UiPath scalability has been positive for us.
How are customer service and support?
The quality and speed of the answers from UiPath technical support are good. We have a good support-level contract with UiPath that gives us enterprise-level support.
How would you rate customer service and support?
Positive
What other advice do I have?
I would rate UiPath eight out of ten. It is a good solution but it wasn't made for ambiguity.
We primarily focused on UiPath for automating desk-level processes without initially considering other solutions. However, before implementing any automation, we assess its suitability for UiPath and whether a workflow tool like ServiceNow might be a better fit. In essence, we compare these two technologies for workflow automation needs.
UiPath took longer to use at first due to the learning curve, but now we're more experienced with the software, so creating automation is a breeze.
UiPath requires annual maintenance, which involves upgrading to the latest version. This process includes migrating virtual machines and thoroughly testing existing automation to confirm their functionality after the upgrade.
New UiPath users should consider two main factors: process type and system compatibility. UiPath excels at automating well-defined, repeatable processes that can be observed and coded. It's ideal for desk-level tasks and works well with Microsoft applications and many browser-based systems like SAP. However, custom systems may require additional effort as pre-built UiPath packages might not be available. By focusing on deterministic processes and compatible systems, new users can identify the best use cases for UiPath.
It's easy to learn and you can build a workflow in minutes using the recording feature
What is our primary use case?
We have an online report, and our management tasked me with recreating it, but they don't allow bots to create things on the website. I'm responsible for the automation and engineering work, and they wanted me to evaluate the performance of our systems and solar panels. I need to go to the manufacturer's website and download the monthly report corresponding to our factory site.
Each month, I need to go to the site, get their readings, and create a report. It's a repetitive task that takes about four or five hours. UiPath enables me to automate the finance side of the report.
How has it helped my organization?
Generating all these market analyses and data reports from various websites can be time-consuming. It might require a whole team with its own manager to check and update the docs. However, when UiPath came into play, we could automate a lot of that work from different platforms. That was the start of a digital transformation at our company. It saves about eight hours per report.
UiPath decreases human error. A lot of the reporting on product quality was done through manual data entry into the database system. There is potential for human error. Now, we can a lot of that information automatically and perform the data analysis with UiPath. Since we no longer need a designated person to do the data analysis, we can save around $200 to $300 monthly.
What is most valuable?
UiPath is easy to use and learn. With some experience in automation, I could learn the solution in three or four hours. It's easier to build automations in UiPath compared to other tools. UiPath has a feature that allows you to build automations quickly. You can build your workflow in under 10 minutes. In UiPath Studio, you can do browser automation by recording it. You can set up flows where you click through the buttons on a website. For example, there's a button where you have to click to verify that you're human. That's something you can add to the flow.
Having a workflow is beneficial. At our monthly meetings, we rectified the revenue generation, etc. We analyzed all these systems' performance and costs to create a plan and saved a lot of money doing that.
We're developing a use case for automated communications mining using Salesforce for one of our teams. It will be helpful, but we haven't implemented it yet. We have several reports and a script to perform this automatically. We will rate the responses from our team members and the outside groups we are using.
The UiPath community is very helpful. When I started using UiPath, I had no clue about it, so I watched a few videos and learned how to do most of the integrations. I also reached out to some colleagues on LinkedIn who directed me to the Sri Lankan user community. They were amazing.
What needs improvement?
I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it.
For how long have I used the solution?
I tried UiPath a couple of years back for another project and worked with it for about a year and a half. I also worked with it more recently, and the experience is different.
What do I think about the stability of the solution?
We had some performance issues in the first few weeks. Apart from that, UiPath has been running okay.
What do I think about the scalability of the solution?
The cloud component of UiPath makes it scalable.
How are customer service and support?
I rate UiPath support seven out of 10. You can contact enterprise support. They're always ready to receive our calls and provide recommendations.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Microsoft Power Automate. Since we are using Microsoft ERP and CRM systems, all of our automation systems need to be compatible with Microsoft. We could use Power Automate for free, so it made sense to stick with one vendor.
UiPath is easier to understand and use because we can record actions, and it has an amazing support community. It is also competitive in terms of cost. If you are sending information to databases with Power Automate, you need some subscriptions to PowerApps and Power BI. It costs you about a hundred dollars to get started. You can download and use UiPath Studio for free.
How was the initial setup?
Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started.
What's my experience with pricing, setup cost, and licensing?
UiPath is reasonably priced.
What other advice do I have?
I rate UiPath eight out of 10.
Reduces our physical infrastructure needs by eliminating server management, maintenance, and database backups that are handled by the cloud provider
What is our primary use case?
Our UiPath automations primarily focus on web applications but also include tasks like extracting data from Excel for queuing, automating transactional processes and desktop applications, and even populating CRM and ERP systems with data extracted from PDFs.
How has it helped my organization?
The recording feature allows us to capture a manual process as a starting point for automation. We can then customize the recording based on the specific transaction, including how often variables need to be initialized and whether data needs to be passed between workflows. This way, the recording serves as a foundation to automate the core functionality and build new processes within the framework.
UiPath offers end-to-end automation for many applications, but I encountered challenges with NetSuite, an ERP web app. The connection kept failing due to NetSuite's slow loading times. While UiPath has built-in connectors for these situations, the lag prevented interaction with the NetSuite interface entirely.
The UiPath user community is a large and active resource for users of all levels. With community pages dedicated to specific countries, users can easily find information relevant to their needs. The community fosters knowledge sharing and learning, allowing users to stay up-to-date on the latest UiPath features. Beyond traditional documentation, users can access demos and connect with motivated developers to enhance their skills.
UiPath, a market leader in automation solutions, comes with a higher price tag due to its wider range of features. However, the return on investment takes time as initial costs cover development team setup and licenses. It can take between six months to a year to determine if the number of automated processes justifies the cost savings for our customers.
UiPath reduces our physical infrastructure needs by eliminating server management, maintenance, and database backups that are handled by the cloud provider. On-premises deployments require a disaster recovery plan for database backups and regular data maintenance to prevent performance issues, which are burdens eliminated by cloud-based UiPath.
I honed my skills through UiPath Academy courses. Their learning portal proved valuable for exploring new features and pursuing certifications.
UiPath is a helpful tool for digital transformation, but its applications vary depending on an organization's needs. While many companies focus on automating tasks with PDFs like purchase orders or legal documents, UiPath can also handle images and perform sentiment analysis. Processing large, complex documents can be challenging manually, but UiPath can convert them into digital formats and quickly extract the necessary information, saving significant time. For example, a telecommunications client used UiPath to classify images from cell towers, while another client in the legal field used it to analyze contracts and identify key details like timelines and disputes. This eliminates the need for manual processing of large volumes of documents.
UiPath helps minimize human errors by automating tasks. It even allows us to create extensions in plain English. For instance, instead of writing complex code to find a phone number in a document, we could say "Fetch phone number" and UiPath would generate the necessary code for us. This makes automation development more accessible, even for those without extensive coding knowledge.
UiPath helped our clients save money by automating tasks. This meant they could reduce the number of employees needed. For example, a repetitive four-hour daily task could be eliminated. In a large call center with 100 employees, automation might reduce staffing to 20, saving the company the cost of 80 FTEs. This approach has been used in many industries, including airlines where manual searches in contact centers were significantly reduced.
What is most valuable?
The most valuable features of UiPath are the user-friendly UI and manageable learning curve. Their Academy offers valuable courses, and they keep users informed with clear communication and updated documentation whenever new features are released.
What needs improvement?
I've submitted feedback to UiPath, including a suggestion to improve the slow mainframe connection currently limited to a 300ms timeout. Focusing on the connector would be a user-preferred approach, allowing interaction with applications like ServiceNow, SAP, or Salesforce and future ones like Dynamics 365 or ERPs through activities instead of custom code. This reduces development time and reliance on technical expertise simplifies maintenance for future teams, and provides a user-friendly, reusable component.
For how long have I used the solution?
I have been using UiPath for eight years.
What do I think about the stability of the solution?
I would rate the stability of UiPath eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of UiPath seven out of ten.
How are customer service and support?
I've encountered various issues with UiPath products, including activity connection problems that worked fine during development but not in production, occasional defects, and personal knowledge gaps. Sometimes these were bugs addressed in later patches or releases. To find solutions, I'd first search the UiPath forum for answers shared by other developers. If unsuccessful, I'd submit technical support tickets based on our UiPath service level. Responses came quickly, and for premium support, we could directly contact our technical account managers for immediate issue resolution.
We can expect an email response after submitting our ticket. Response times for standard support subscriptions range from one to two days, with issue resolution taking up to four days. Premium support offers immediate response and prioritizes issues based on the number of affected machines and their importance in our workflow.
How would you rate customer service and support?
Neutral
How was the initial setup?
UiPath deployment is very manageable. With their cloud option, they handle everything and provide a URL for easy access. Even on-premise deployments are straightforward thanks to UiPath's clear documentation. While some IT team coordination is needed for on-premise security and Active Directory integration, the process is generally simple and can be done within a few days. Overall, cloud deployment is the easiest option, but on-premise is also achievable with good IT support.
UiPath deployment on the cloud is fast, but additional setup is needed for large organizations. While integrating with our existing IT directory keeps user creation a few hours, creating separate environments, machines, licenses, and folders can take a few days depending on the complexity of environments, machines, libraries, and use cases.
One admin person is sufficient for deployment from our end.
Which other solutions did I evaluate?
I evaluated Power Automate but UiPath has more features.
What other advice do I have?
I would rate Uipath seven out of ten. UiPath's process mining feature, while desired by many users, appears to be limited in its current functionality. Since many haven't implemented it yet. UiPath still needs to refine this area.
UiPath does not require maintenance from our end when it is deployed in the cloud.
Automation becomes intuitive with supportive learning and community resources
What is our primary use case?
In Brazil, we have some standard processes. Some companies operate in similar ways. I cannot give all the details, but there is a process for financial invoices. We normally use UiPath to automate this process.
What is most valuable?
Using UiPath is very easy. Even for new users or developers who are just starting, it is easy to use. You just need to drag and drop the activity, so it is very easy to start using. We have UiPath Academy, which is very helpful when you need to learn something. When anyone is starting to use UiPath here in my company, we recommend starting with UiPath Academy. It helps a lot in every project that we have here.
Also, there is the community, which is very helpful. We have lots of users, and for every question that we have, we can just Google it, and then we can find the answers in the community. Almost all the questions that we have can be found in the community, which is very helpful. We also have different integrations with different services, and this is very helpful as well.
What needs improvement?
I do not have any complaints about the tools themselves. They work very well. The only problem is the cost. It was more accessible initially, and we could have more resources with the same license. Now, the license is different, and we need a license for each tool that we have, so it is not very accessible to have all of the tools for installation.
For how long have I used the solution?
I have used it for about six years.
What do I think about the stability of the solution?
The stability is very good. In the beginning, we depended on our infrastructure. However, now that we have services on the cloud, it is very stable.
What do I think about the scalability of the solution?
Scalability depends on how you are automating and using resources like queue triggers. If you use queues, it is easy to scale. You just need to change the number of robots for the process, and then it works very fast.
How are customer service and support?
Every time we need support, most questions can be answered by searching on the Internet or finding solutions in the community. When we require technical support, we contact UiPath. For instance, we had trouble with the database while using UiPath on-premise and connected to support. They were very helpful, addressing the issue in three hours. Therefore, I would rate customer service a ten. It's a very easy tool to use, so normally, we do not encounter many troubles. But when we do, the answers are either in the community, or we contact support.
How would you rate customer service and support?
Positive
How was the initial setup?
It depends on the customer and project. Sometimes, I am involved in the deployment process. I might be a developer, and sometimes I need to deploy in a development tenant. Another team analyzes and deploys it to production, or we deploy it to a tenant for deployment. A global team, for example, analyzes, publishes to production, and ensures they have all the documents before publishing to production. We use the process to run through.
What was our ROI?
In the beginning, the return on investment is quick. As automation scales, requiring more licenses, it becomes more expensive. At first, processes save money, but eventually, automation without cost savings occurs due to licensing costs.
What other advice do I have?
Besides using UiPath Academy, having expertise in the automation process is crucial because it is not just about setting up automation. Governance becomes critical as automation scales. Planning is essential before starting the process to avoid chaos as automated processes increase. For example, restricting developer access to production is crucial. Overall, I would rate UiPath an eight out of ten because, while it is the best tool regarding resources and integration, pricing is problematic.
Facilitates efficient workflow management across industries
What is our primary use case?
I use this solution for automating customer processes. I have been working with this for almost seven years and am responsible for automating various business processes across different industries such as finance, telecommunications, and airlines. I have experience working with numerous sectors and do not use it for personal reasons.
What is most valuable?
Document Understanding allows me to track information not only from structured documents but also from unstructured documents through artificial intelligence and machine learning techniques. These are excellent tools. Additionally, the process understanding enables me to track and manage document processing effectively. Ease of building automation includes utilizing tools to record the process and generate the initial process design document.
What needs improvement?
I have just generated the default pilot. I believe another option for the tool could be voice interaction. For example, similar to using assistants like Alexa, it would be beneficial to integrate voice commands with the UI to create an Excel spreadsheet and populate a data table.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
I have experienced stability issues.
What do I think about the scalability of the solution?
I have experienced scalability issues.
How are customer service and support?
I would rate customer service a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The number of solutions we select depends on client needs. My company uses various software platforms without preference, and it depends on client requirements and objectives.
How was the initial setup?
The initial setup is efficient if all infrastructure requirements are met, faster than Azure's requirement. It could take about an hour.
What about the implementation team?
We have our checklist that describes every document. We ensure everything is checked. We are a consulting company, and we have expertise in this field.
What was our ROI?
If you lose higher Wi-Fi parameters, it saves additional time. The license cost is slightly higher compared to other providers, yet the benefits are justifiable.
What other advice do I have?
The developers are very client-focused, always looking for feedback and adding additional value in every version. I was one of the first UiPath MDPs, and it enables a lot of learning opportunities. If you're keen on learning, you can benefit greatly.
UiPath is accessible with various language options, breaking down communication barriers. Many developers benefit from this, especially since it's free. Fatigue can lead to errors, but automation helps reduce such issues, particularly in financial processes. In terms of digital transformation, UiPath accelerates the process and reduces costs.
Overall, I believe UiPath is the best tool available. I rate the overall solution ten out of ten.
Is user-friendly, easy to learn, and manage
What is our primary use case?
UiPath is a software tool used in Robotic Process Automation (RPA) that allows you to build automated workflows to handle repetitive manual tasks in your daily work. It can automate tasks across various environments including Windows, Citrix, and using image recognition. Additionally, UiPath is incorporating artificial intelligence and machine learning, with generative AI specifically enabling you to develop automation in a wider range of fields like healthcare, telecommunication, and manufacturing.
UiPath offers deployment flexibility: we can install it on our servers on-premises or choose their cloud service, UiPath Automation Cloud. While they provide their option, UiPath is also compatible with other cloud platforms for deployment.
How has it helped my organization?
Building automation is easier with UiPath than with Automation Anywhere or Blue Prism. UiPath's centralized platform offers a more intuitive user experience, and its extensive online community provides readily available answers to your questions.
It allows for the creation of end-to-end automation workflows, even for tasks with imperfect results. For instance, if an AI extracts data from a PDF with a low confidence level, UiPath can trigger the creation of a ticket in an action center. This ticket would then be assigned to a human for review, who can confirm the data's accuracy or return the document to the AI model for improvement.
Over the past nine years as a UiPath user, I've witnessed a wealth of new features emerge. The UiPath user community has been an invaluable resource throughout this journey, providing both learning opportunities and solutions to our automation challenges.
UiPath has been a game-changer for us, reducing costs, improving scalability, minimizing human error, and saving significant time. Their user-friendly platform allows us to automate processes in as little as 15 days, and with the free UiPath Academy courses and community edition, we have everything we need to learn and practice at no cost.
UiPath Academy offers beginner-friendly courses with step-by-step instructions and video tutorials, making it a great resource for those new to the world of UiPath and automation.
UiPath speeds up and reduces the cost of digital transformation andreduces human errors by automating repetitive tasks where errors can be caused due to fatigue or illness.
UiPath helps free up our staff time to work on other tasks. What would take a human, for example, ten minutes to complete, takes the robot seconds. Ithelps save our organization money.
It is easy to learn.
What is most valuable?
UiPath takes the complexity out of automation by using a low-code approach. Instead of writing intricate macro scripts, we simply drag and drop pre-built elements to create our automation, making it accessible even for those without extensive coding experience.
What needs improvement?
UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume. This learning curve applies across platforms; switching to another company would require mastering new skills like business analysis and product management. Additionally, the modern analysis process demands deep dives into code and solution levels, making it a complex task to achieve.
There's a need for greater emphasis on applying AI and machine learning to enhance technologies like Optical Character Recognition, fingerprint scanners, and facial recognition systems.
For how long have I used the solution?
I have been using UiPath for almost nine years.
What do I think about the stability of the solution?
If one of our machines goes down, UiPath will resolve the issue within 24 hours.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While we've experimented with Automation Anywhere, Blue Prism, and Microsoft Power Automate, they lacked UiPath's ability to centralize all our automation initiatives. Choosing the right RPA tool requires careful consideration of cost, functionalities, and the specific features each platform offers.
How was the initial setup?
The cloud deployment is straightforward. The logs are all maintained in the orchestrator.
What was our ROI?
The return on investment from automation grows with the number of processes automated. This translates to greater cost and time savings, freeing up resources to tackle new projects that can generate additional revenue.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive. The license types depend on the deployment method and the number of bots required.
What other advice do I have?
I would rate UiPath eight out of ten. UiPath is user-friendly, easy to learn, and manage.
UiPath introduced communication mining in the last two years. We do use it but the use cases are primarily for the health sector and insurance sector but they have been steadily declining.
UiPath's cloud deployment offers a hassle-free experience – they manage the infrastructure and maintenance, so we don't need to worry about any hardware or upkeep on our side.
Six people in our organization use UiPath.
While running UiPath on-premises with a high volume of bots might involve some minor maintenance tasks for us, the cloud-based option takes care of everything – UiPath handles all the maintenance on their end.
UiPath offers a multifaceted platform, requiring users to learn distinct aspects based on their roles. Developers will delve into coding and automation creation, IT business analysts will focus on process design and optimization, product managers will manage the automation lifecycle, and salespeople will highlight the product's capabilities to potential clients.
Low-code and easy to use with a strong online user community
What is our primary use case?
The solution is to get requirements over to Jira, then we use it to automate some of the processes. We can automate changes and statuses.
What is most valuable?
The solution is user-friendly and easy to handle. Anyone can understand it pretty quickly.
The robots are helpful. The orchestrator is easy to operate.
The UI is simple and easy to understand.
It makes automation very easy. There are some use cases where you need a small amount of coding. It's a very low-code way of automating. That means you don't need much knowledge to start building what you need. Overall, it's easy to learn. You can even Google questions and find solutions to your queries.
We can make end-to-end automation, even though I might now always use it that way.
The user community is very good. On their own website, you can find a lot of great information.Their documentation allows you to understand it pretty well. There are videos as well. They make it easy to understand and follow along. Seeing it visualized makes things much easier. And if you have any errors, there are many people all over the world that may have already dealt with those, so you can get information to help you adjust.
Since it's low-code, we saw the benefits of using UiPath very quickly.
We've been able to minimize our on-premises footprint.
I've used the UiPath Academy. I've been certified. There are lots of videos and you can go through and you can complete any number of certificates.
When you make automation, you can save a lot of time. Using it, you can reduce your manual output. It helps VAs and managers save time.
The automation saves on manual labor.
What needs improvement?
They already have a good overview of the product and training. I haven't found anything significantly negative about the product.
The pricing can be a big factor for a lot of users. It could be reduced to help more companies leverage its automation capabilities.
For how long have I used the solution?
I've been using the solution for the past five years.
What do I think about the stability of the solution?
The stability is good. We haven't gotten any kinds of errors.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
I've never contacted technical support.
Which solution did I use previously and why did I switch?
I've used other RPA tools, such as Automation Anywhere. People do need to have a bit more knowledge about AA before using it.
How was the initial setup?
The deployment is very easy. There are just some steps you need to follow. We were able to deploy it in three to four hours. We had three people handling the deployment process as well as testing and creating automation.
There is maintenance if you make any changes to processes. For example, if an endpoint changes, the automation will need to be changed.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere may be more widely used than UiPath based on pricing.
What other advice do I have?
We're UiPath end-users.
They have a feature called communications mining. However, I haven't used it yet.
I'd rate the solution eight out of ten.
It's a good tool to start with when exploring RPA automation, and there are many free items available on the UiPath Academy website itself. You just need to log in, and you can get certified and start practicing. You can start practicing with creating your own bot. It's a very easy tool, and very user-friendly. With small, low-code capabilities, a non-technical person can learn it; it just requires small amounts of coding.