I have used UiPath for a city utility. The main purpose is if they want to dig in a particular location, they need to know how many pipelines are underneath the road, what the situation is regarding high-tension wires, gas pipelines, et cetera. For that, we needed to go to about 18 websites and scrape the maps from them into a local repository. We use UiPath to save that data from all the websites.

From there, there is an AI/ML solution that identifies the danger signals and notations on the map. It summarizes them and sends them to a mobile application used by a person who is at that location. That person can determine whether they are able to dig in that particular location or not.

UiPath reduces human error by automating a lot of manual steps. 

It also helps free up employee time. The amount of time depends on the use case. For the use case I described above, for the utility, the whole process of preparing one package would take one person two and a half hours. Automating it using UiPath and AI reduced it to two and a half minutes.

In terms of costs, for that use case, it has saved that company 30 to 40 percent.

Scraping with UiPath is easy, as is integration with some services. It's also easy to deploy solutions. 

Building automation takes place in a normal programming environment like Visual Studio. It's the same environment developers use. If you know development, building automation in UiPath is easy. Visually, it's all interactive and easy to work on.

The platform also has features for logging and monitoring things and communicating when there are errors.

The UiPath user community is a very good ecosystem with information about a lot of new features like AI, chat integration, and WhatsApp integration.

For training purposes and certification, we use the UiPath Academy. It's a very good resource and you get very good support from the community.

We also use the solution's AI functionality but so far only on low- to medium-complexity processes.

I would like to see them transition to the cloud and provide services there. That would be an improvement.

Also, it needs more integration with external services, and I would like it to have generative AI and more artificial intelligence features.

I have been using UiPath for about one and a half years.

The stability is good. I am satisfied with it.

The scalability is also good.

UiPath's technical support is good.

Positive

I used Automation Anywhere. I switched because our clients switched since UiPath is cheaper.

There is definitely ROI from using UiPath. Based on the fees and the load of the input, ROI will be calculated and used to decide whether the use case is worthwhile or not. It will be decided in the analysis and discovery phases. If ROI is feasible, only then will development take place.

With UiPath, there is an additional cost for Document Understanding. If the use case demands it, that feature should be used.

Even though our clients may have an Automation Anywhere ecosystem, they choose UiPath due to budget and cost. Apart from cost, both platforms offer almost all the features. However, from a technical perspective, Automation Anywhere has more utilities and components for building bots.

If it weren't for the cost, I would personally choose Automation Anywhere, on the technical side, because it has huge utilities and components for building bots. The move to UiPath is driven by budgets and costs.

As for end-to-end processing, when you are trying to come up with use cases for RPA, you will probably look at existing legacy applications that are not extendable. They won't have any more new releases but we still need to extract value from them. Use cases include reducing the processing steps and manual steps done, day-to-day, by people. End-to-end automation will help to stitch all the gaps and reduce the processing time.

UiPath is not cloud-based yet, so most of the work is done on-premises.

In terms of maintenance, one person on our support team monitors all the bots and attends to any problems.

I would recommend UiPath for small and medium-sized automation. If a company doesn't have a large budget, UiPath is the solution.

I create robots for clients of our company. We have an insurance client that asked us to help with sending letters by email and extracting documents related to insurance, between their insurance agencies.

We also do e-signatures using an API with a server to get digital signatures for all the customers of a bank. And with other banks, we have worked on onboarding clients. We have all the information about them and we do subscriptions for them.

We also have a lot of clients that ask for filters and updates in Excel files.

Employees who were doing the same tasks every day are happy to have time to do innovative things and stop doing tasks that a robot can do. They feel free from those unwanted tasks. These kinds of tasks are often boring, and employees can make mistakes. They spend a lot of time doing them without any benefit, because it's something they do every day. There is no innovation when they have to do those tasks. The most important part is that we can help employees in these situations.

The benefits include managing employees' time. A robot can work at night or even on the weekend, whenever you schedule it to run. It's helpful because employees can let it do their jobs when they are at home. There are also fewer errors because when you give a robot a formula, it does all the iterations in the same way. Even if there is a special situation or an exception, the robot can help itself get through it. So it helps with an employee's time and efficiency, and they are happy about that.

There are two kinds of robots that we deliver. One type of robot works independently, giving our client's employees time while the robot does its work. And there are other robots that do work but need a human to verify things. But even that type of robot reduces the work, leaving only the validation.

And when we start discussing RPA with a client, we can see the difference in the costs. We ask them how much they spend on a task or how much time it takes, because even hours have a cost. We then give them the difference. If a robot does that task, it will spend X amount of time on it and you will save this much money. It depends on the project, but sometimes we save them 30 or 40 percent of their time or even more.

The scraping for data extraction is very important. There is also a connection with all Microsoft tools, like Outlook, Excel, Word, et cetera. And OCR, the Document Understanding feature, is important because we have clients that ask us to read data from scanned documents.

UiPath Orchestrator is also important to help us schedule our bots.

In addition, UiPath is a low-code solution, which is very useful and helpful. Given the features and solutions it offers, it's quite easy. The ease is a seven out of 10, or even more. The challenge for us is connected to the demands of the client. Sometimes we work with banks, sometimes with insurance companies, and the challenge is to know what they really require before we start developing. We need to know the exceptions that we might face. But the development part is quite easy thanks to the UiPath Academy and the forum. It's not that hard.

We can even teach our clients a little bit about the use of the UiPath. It's easy and doesn't require an IT engineer. They get excited to use it.

I started my use of UiPath with the UiPath Academy and I'm still learning there because there are updates and new features to learn about. The Academy is very helpful with its videos and explanations, and with the questions at the end of the lessons. I like that it allows me to learn on my own time. It's very constructive because things are explained well and I like that I don't have to be at a school to learn it.

Also, the UiPath community is very good. Anytime I have a problem, or something blocks me, I post a question on the forum and people spend a lot of time helping me. Even if the first solution doesn't work, they come up with another one. When I started working with UiPath, there were only a few people who knew the platform and I had to wait days and days to get an answer, and sometimes I wouldn't get one. But over time, I feel the difference because there are more people in the community and they are more responsive and very helpful.

We have the new license, the Flex Plan with Automation Suite, but we don't have practical examples and we have found it a little bit difficult when dealing with it. We could use more specifications about it and practical examples. Sometimes clients ask us questions, but, even on the UiPath forums,  we don't have answers. We have to spend a lot of time trying to find them. Practical responses about installations and the differences between the kinds of installations would be helpful.

I have been working with UiPath for almost three years.

It's very stable. I haven't faced a problem with UiPath Studio. I would give it a 10 out of 10 for stability.

It's scalable. I would rate it a nine out of 10 on this aspect.

I have needed their help too many times but they have been so helpful. They respond with emails, and sometimes I even talk with them on Google Meet. They are responsive.

Positive

We have worked with UiPath on-premises, on Azure, and on a private cloud. That's where we use it the most. An on-premises setup is easy to do, and on a private cloud, it's not complicated. But with the Automation Suite, it is complicated and we asked UiPath to help us.

When we deploy it for our customers, we ask them to prepare the production environment for us so that it is already ready. For deployment, we have an architecture and an infrastructure engineer. Sometimes we need the infrastructure engineer if something is complicated about the infrastructure. We work with the IT department of the client and our infrastructure engineer.

For unassisted robots, we take the robot from the development machine or the test machine to the deployment machine. For clients using Orchestrator, we create the robot, the job, and we execute the robots from Orchestrator.

Maintaining UiPath is not difficult. One engineer can handle it, for now.

I did some research on Power Automate, but I haven't worked with it. I only saw the interface and some examples. We are planning to learn more about Power Automate and the differences between it and UiPath, but for now, we are only working with you UiPath.

My advice is to use the UiPath Academy and do some practical exercises. And when working with your client, ask all the questions that you have, including exceptions and real cases. Technically, everything is good. Just attend the Academy and use the forums and everything will be okay.

We utilize UiPath to automate manual and repetitive tasks that range from simple Excel manipulations to web scraping. We have several use cases related to refinancing, such as handling accounts payable for invoice processing, remittances, and accounts receivable, among others. In addition to that, UiPath enables us to develop public-facing applications that are integrated with automation. This automation is triggered automatically whenever there are user interactions or events, resulting in numerous use cases. For instance, if the requested data is not already available in the document, we can obtain input from customers using UiPath. 

Furthermore, we employ UiPath products for automatic invoice processing. When we receive invoices in PDF format, we digitize them using our own OCR engine. Subsequently, this information can be utilized to save data into systems like SAP. We extensively automate ERP systems, including SAP, Oracle, and NetSuite.

We also use UiPath for application testing. We have built several test cases for suppression, user acceptance, and so on, which can be scheduled to run or run on demand.

UiPath has a small learning curve because we leverage Microsoft technologies, benefiting greatly from UiPath's integration with the Windows Workflow Foundation. Moreover, there is also a version tailored for business users. Personally, I have a tech background, but we have received feedback from other users who find it very easy to create simple automation. However, for more complex automation, some experience or training might be necessary. Fortunately, UiPath offers completely free on-demand training through their Academy. Once someone completes the training, they will be able to proficiently build automation.

We employ our bots to collect data on emissions, consumption, and byproducts. We do not have any byproducts. Recently, we published a report detailing where and how we have achieved our sustainability goal.   

With UiPath, we have been able to achieve a 100 percent scale-up in the finance department without increasing the headcount. Therefore, it has played a crucial role in generating significant capacity and managing all the challenging tasks efficiently.

Being able to implement end-to-end automation using UiPath is crucial. We have use cases where human involvement is necessary. For instance, if there are invoices exceeding ten thousand dollars, we require approval. Therefore, UiPath allows us to pause automation until we receive those approvals from various stakeholders. Once the human input is provided, the bot proceeds with the remaining steps. It is highly reliable and adaptable to changes in the sales flow. We have utilized UiPath for automation without the need for additional staff.

Whenever there are new features or releases that lack detailed information, we can use UiPath's User Community to discuss the posted topics. For example, we can seek assistance in understanding how to make the most of a specific feature or determine the necessary settings for our properties to leverage those features effectively. Additionally, training resources for these products are available within the community. Webinars are frequently hosted in the UiPath User Community, which we also utilize to gain insights into the functionality of the product and its application in solving various use cases.

There are several areas in which UiPath has benefited our organization. We gain process intelligence and revenue intelligence. Additionally, we are able to perform virtual investment analysis using automation. UiPath enables us to free up a significant amount of capacity for more meaningful work.

UiPath has helped minimize our on-premises footprint. It's all about the SaaS cloud-based offerings. Therefore, several products are currently available quickly, specifically on the cloud. Essentially, we only utilize virtual machines for the robot itself, which execute alongside all the other services. Everything is hosted in the cloud.

The biggest benefit of using UiPath's Academy is that it offers various labs and exercises, which greatly assist us in utilizing and improving our understanding of the tool. Additionally, the Academy provides certifications that can help individuals become certified in the technology. These are some of the benefits offered by the Academy.

For most of the document understanding process, we utilize machine learning models that are hosted in the UiPath AI center. Additionally, AI is integrated into the process mining and task mining products we employ, which help us discover new automation ideas and opportunities by analyzing information flow within data from ERP systems, among others. Moreover, UiPath recently introduced communications mining, which utilizes a large language model. This enables us to examine emails and other modes of communication to gain insights into the processes and occurrences. There are numerous concealed insights pertaining to both the processes themselves and the sentiments of customers, all of which can be obtained through these AI tools.

UiPath AI has simplified the automation of more complex processes because it doesn't require machine learning, knowledge, or technical ability. It is a very simplified, no-code, local platform. This has greatly helped us build solutions that previously required extensive coding, saving us a significant amount of time during implementation.

UiPath helps to accelerate and reduce the cost of our digital transformation.

UiPath has helped reduce human errors. There are several errors that occur when working with financial data, such as missed dates and miscalculations. However, the bots prevent such mistakes from happening.

UiPath has generated sufficient capacity, allowing us to avoid hiring additional personnel for our department. Despite an increase in workload, the bots are capable of handling it.

UiPath has helped our organization save costs.

The AI feature has enabled us to automate more processes overall.

It would be beneficial to have the capability to track defects during the regression testing of applications.  

I have been using UiPath for six and a half years.

I have used Automation Anywhere, Blue Prism, and Power Plus Automation, but UiPath is more user-friendly.

The price is reasonable. UiPath is priced for the market and is even better considering the value it brings.

I rate UiPath a ten out of ten.

We have implemented UiPath across multiple departments, including HR and Finance.

No maintenance is required.

We utilize UiPath for the automation process within our organization.

Building automation using UiPath is easy. I rate the ease of writing workflows a nine out of ten.

UiPath enables us to implement end-to-end automation, which is important because it aligns with the current demand. There are workflows that users prefer not to interrupt or intervene with, hence the absence of intervention workflows. There are two types of automation: one with human intervention and another without. We prefer a workflow that eliminates the need for any human intervention right from the beginning.

I am a member of UiPath's user community, where individuals write workflows and create various applications. UiPath is putting more effort into promoting the community when compared to Automation Anywhere. However, apart from joining the forums they provide, I have not taken advantage of the additional benefits they offer yet.

We recognized the advantages of UiPath within the initial quarter of usage.

We utilize AI functionality in our automation programming to the fullest extent possible.

UiPath's AI functionality has enabled us to automate more processes overall.

UiPath has enabled us to reduce the workforce for the specific tasks we handle by 75 percent.

It helps to speed up digital transformation.

Human error has been reduced.

It has tripled the amount of time freed up for our employees.

UiPath has reduced costs by a factor of three.

The ability to deploy UiPath from a mobile device is the most valuable feature.

Although AI functionality has improved in its ability to automate more complex or involved processes in the past five years, there is still ample room for further improvement.

The APIs are predominantly on-premises-focused, and there should be greater availability of cloud-based APIs.

There are workflows in which we use AI to take screenshots to assist us in making decisions, and these workflows need improvement.

I have been using UiPath for five and a half years.

The stability of UiPath is better than Automation Anywhere.

UiPath is scalable.

We also use Automation Anywhere and Blue Prism, but UiPath allows us to deploy from mobile devices, and is also easier to create automation.

The initial setup is complex, but UiPath provides all the required tools, so with some patience, it is manageable. The deployment took one hour. We created workflows to set up the machines with all the necessary software and UiPath. Next, we deployed the workload monitor and tested various use cases on some data for one or two days. After that, we left it to their employees to provide us feedback after a week.

Two DevOps people were used in the deployment.

The implementation was completed in-house.

UiPath has delivered four times the return on investment by implementing complete end-to-end automation.

The price is high. UiPath is more expensive than Automation Anywhere. The solution is not affordable for small businesses.

I give UiPath an eight out of ten.

Some of our team members have utilized UiPath's Academy courses, and although we train using unofficial courses, the Academy courses are beneficial.

5,200 end users use it in our company. 

Five DevOps professionals are required for UiPath maintenance.

My advice would be to take a look at the new features, particularly those related to AI. Many people discuss the old features that don't have much impact, but it's the new features that truly matter.

I have learned that not everything can be automated, especially in complex scenarios where we must exercise extra caution in our environment.

50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.

We deploy on-premises, in the cloud, and also utilize hybrid models.

UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.

We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.

In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.

We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.

Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.

The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.

UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.

We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.

UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.

UiPath has helped reduce human errors to zero, which can be tracked through the dashboard. 

UiPath assists in freeing up employees' time by automating manual tasks.

It has saved our organization costs.

RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.

The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.

AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example. 

I have been using UiPath for five years.

UiPath is generally stable, although occasional issues may arise during upgrades.

Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.

We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.

The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.

UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.

I rate UiPath an eight out of ten.

We deploy UiPath in multiple locations.

The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.

I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.

Our primary use case is for RPA. We use it for checking invoices and sending out electronic letters. It is also going to check the absence entered by people when they are sick and see if those fill-outs are correct.

UiPath enables us to implement end-to-end automation. It is very important. It makes us more efficient. It does not require that much labor.

We find UiPath quite good in terms of ease of building automations. It does not require an enormous amount of knowledge. It is quite easy to use, but we need to do some scripting and programming in addition to the software.

We use UiPath's AI functionality in our automation program. It is necessary to interpret PDFs. We only use it in one process so far. It has only been six months, so it hasn't enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation. This digital transformation does not require expensive or complex application upgrades or IT application support.

UiPath has reduced human error. In the use case for checking the invoices, it helps us to handle an invoice more correctly and send the invoice to the correct person internally so that it does not go in a loop somewhere.

UiPath has freed up employee time. By the end of this year, it would have saved us two whole man-years.

UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million.

The software does what it is supposed to do. I do not have any specific features that are valuable. We mainly use it for automation. We use the standard application screens. It meets our requirements.

We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought.

Its stability could have been better. 

It was installed around September of last year.

The stability could have been better. We started out with one developer license and then we had another developer license. When both developers are working in the cloud platform, it shuts down. I am not sure if it is solved yet.

I do not know about the scalability yet. I hope it is scalable.

We have not used their technical support. We used the UiPath community for some issues. We were trying to learn how to program, and we were stuck and trying to figure out how to do certain things. We posted a couple of questions to the community. There are always people there who are willing to help and come up with good ideas to solve the problems that you have been stuck with.

We did not use any solution previously.

It is in the cloud. Our cloud provider is Digital Workforce.

The deployment took four months. It was straightforward. There were no issues. The integration between the cloud platform and our internal networks with the firewalls was really smooth.

It does not require any maintenance from our side.

It was Digital Workforce that showed us that this is how we would want to do it. We based everything on their strategy.

With the rate at which we are going with automations, it should take us a year and a half or two years.

UiPath has several modules that we would like to use. They will enhance our installation, but they are very costly. 

We are quite happy with the solution as it is. If I were to go for UiPath again, I would not choose Digital Workforce as a supplier.

I do not have any experience with any other solution, but we have had some glitches, so I would rate UiPath an eight out of ten.

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation. 

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

We've been using UiPath for the last four to five years.

It's stable.

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers. 

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

Positive

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath. 

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

Initially, we took some support from the professional services team, but we did everything in-house. 

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

The price of both UiPath and Automation Anywhere is high. 

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price. 

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.

The business side of our company has different processes and they send us requests to develop automation for them.

Almost all of our processes are end-to-end automations. Our company looks for a single solution provider and the minimum number of tools needed to automate a whole process. We don't want to jump between different systems where the owners have to get more approvals to get the automation done. It's better to have one simple solution that can work on different scenarios.

Another benefit is, obviously, that processes that don't require human intervention can comply with security requirements and then you can host it on a VM. You then schedule the automation and it will run. It's really good compared to competitors, like Automation Anywhere, which have not yet reached that level.

UiPath also speeds up digital transformation in many ways. People start thinking about automation and the processes from start to end. For example, if there are four steps in a process and one team member is responsible for the third step, by turning the process into an automation, he knows the whole process from start to end.

In addition, it helps reduce human error, especially for repetitive processes done with human effort, but that is true of any automation, not just UiPath. But I do think UiPath is the best solution. UiPath has sped up processes for many of our teams, and they are much happier. They can explore other areas in which they are more interested. Personally, UiPath automation has saved me at least three hours a day.

The key features that I find quite helpful include

• Orchestrator support
• Automation Hub 
• Process Mining
• Document Understanding
• Test Manager
• Insights.

On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help.

I have been using UiPath for two and a half years.

It's stable.

We have over 100 users in our company.

We have UiPath on-premises so we usually upgrade the platform whenever they release a stable version. There is some work involved with UiPath web extensions, which we have to install on web browsers.

We usually talk with our account manager. UiPath's technical support team is good. They are always approachable.

Positive

I did not work in RPA before I started using UiPath.

UiPath is costly compared to Power Automate Desktop, but if you want to do most things, UiPath helps a lot. The more you use it, the cheaper it gets.

UiPath is the industry leader in RPA. Other tools, such as Automation Anywhere and the Power Automate platform, are notably lacking in most of the features.

There is a big learning curve if someone is new to programming. It would be better to have gone through some basic data types or to have an understanding of how logical sequences work. But apart from that, it is easy to build automations. Once you understand how to use logic, it's easy. 

In our company, people are still adapting. It's not 100 percent done. We are asking many teams to start learning UiPath and automating simple things first.

There is a desktop studio and any citizen developer can develop an automation without learning much. It's quite simple to use. When you want to share something with other team members, you just publish it to Orchestrator and share it with UiPath Assistant. That is quite helpful for any team looking for automation.

The UiPath Academy has different certifications and, on my team, everyone has done some kind of course there and received certification. They know what they're doing and understand how RPA works.

I would suggest developing a basic understanding of how to use UiPath Studio, which is the IDE. Try different things and, then, if you're stuck, go to the UiPath forum for help. If it requires more detailed knowledge, then go with a video course in the UiPath Academy. But most of the time, we Google an issue and find answers on the UiPath forum or documentation. Sometimes a YouTube video will help. It's not necessary to go through the video learning process in the Academy to start using automation.

We use it mostly for the banking and insurance domains. We are a service-based company and the tools we use depend on our clients' requirements.

UiPath provides scalability, quality, and a high level of accuracy. It has definitely reduced human error.

It also helps minimize the on-premises footprint, which is important for our clients' environments.

The most valuable features include

• multi-bot architecture
• UiPath Studio
• Test Manager.

It is easy to build automations with this solution as well. We are able to implement end-to-end automation.

There are also build connectors for Salesforce and SAP. Before the connectors, we could only automate the GUI. Now, it is very easy to integrate on the back end as well.

The UiPath Academy courses are also helpful. When a feature or release comes out, they demonstrate them in the Academy.

And if there are any issues, the UiPath community forum helps us to check whether others are also facing these issues. There are a lot of benefits from that.

For some of the cognitive features we have to learn the integration side. Other than that, everything is fine.

I have been using UiPath for nearly three years.

The LTS version is very stable.

It is also definitely scalable. I would recommend it for any size of company, from small to large. For example, if a small company only needs UiPath Studio, they can have it. They don't need UiPath Orchestrator. They can run things with Studio only. There are a lot of options with UiPath.

Their support is good to have, especially for priority issues. 

One thing that would be helpful is if the support team could quickly help us when we raise a ticket. It takes them at least one or two hours to get back to us. With Automation Anywhere, if there is a Severity 1 issue, their support responds within 15 minutes.

Positive

Setting it up is very easy.

The amount of time it takes depends on the client's security requirements. Some teams have restrictions and documentation on how things should be done. But once everything has been verified, deployment will take one to two hours.

Once it's deployed, it's the validation checks that take some time but it depends upon the project: the supporting files and checking that all the integrations are correctly mapped.

In terms of project deployment, we generally have three people involved. One of them will completely handle monitoring and supporting, as well as the Control Room and any logs or administrative tasks. The other two handle change requests.

As for maintenance, our setup is on-premises and we have an internal team that takes care of situations when the server is down. They will restart it and do patch updates, which they will inform us about.

We are using the Enterprise version. We are exploring using it in the cloud, but some of our banking clients do not accept the cloud because of security issues so we go for on-prem only in those cases.

We are not fully using UiPath's AI functionality but we are doing some PoCs, based on our clients' requirements, to check the feasibility. For that, we are using the Community Edition. As for UiPath speeding up digital transformation, I'm not sure. It depends on the process involved.

Overall, I don't see a need for any additional features. I don't have any difficulty using UiPath.

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

We have been using UiPath for two years.

At the beginning of the project, there were some issues, but now, it is stable.

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

I would rate them an eight out of ten.

Positive

We did not use any other solution.

In our department, we have three employees for implementation. We do not take the help of any consulting company.

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.