We primarily work with banking clients at a high level, automating solution points, nodes, and bot processes to reduce demand. For example, if a task was previously performed by a hundred people, we have now limited it to around five to ten people by implementing automation to closely monitor the bots in real-time to ensure their effectiveness.

Building automation using UiPath is easy and in most cases can be done with a single click. There is no need to write coding. We can insert and delete columns or remove duplicate frames easily. 

We have already implemented a couple of solutions, one of which is a maintenance automation database. The users of the database want to send emails with attached files and other artifacts, and previously this was done manually. Each day, up to 300-500 items were manually processed by 50-60 people who would navigate to a separate application, search for the file, upload it, and send the email. This was a tedious task and accuracy and reliability were questionable, requiring manual verification. This process was repeated monthly for around 10,000-12,000 items, taking around 25-30 days to complete. We automated this process and provided a high-level solution initially, which was later built, bought, and deployed. The bot we created is capable of processing 900-950 items per day, meaning that all 10,000 items can be processed within eight to ten days. This reduces the processing time by one-third and the cost from 100 to around 12 months, as we only need three to four rotational shifts to monitor the bot. Sometimes the bot may disconnect or encounter issues beyond our control, but we address these promptly to reinstate the process. This is the work we are doing in our organization.

End-to-end automation is a crucial aspect of completing tasks within the specified time frame. Clients do not want to wait for extended periods, such as a month or two, and prefer to see progress at least one-third or one-fourth of the way through. This ensures that clients are not preoccupied with a single task and can focus on improving their business while also increasing accuracy. UiPath aims to provide clients with a high return on investment from both the software build and business development perspectives. This is achieved by delivering effective solutions that meet clients' needs.

We are satisfied with UiPath's community. Occasionally, we encounter some queries or doubts, such as whether we should use a particular feature or MAC code, or whether we can use a certain file. While we cannot always rely on direct support for such minor issues, we found that the UiPath community can be a helpful resource. We search for similar issues that other users may have faced and posted about, and we often find solutions to our questions in a timely manner. Overall, we find the UiPath community to be effective and useful.

UiPath has helped our client reduce their on-premises footprint. This decision is purely based on the client's interests and has nothing to do with our personal or company interests. Generally, clients prefer cloud integration as they want their systems to be up and running 99.9 percent of the time. However, sometimes they may opt for on-premises solutions based on the CDRT of a particular application, which refers to the sensitivity of the data involved. We have some limited automation that deals with sensitive information, such as credit-related automation, which the client cannot access. In such cases, clients may prefer an on-premises solution, but overall, cloud integration is becoming more important.

With the implementation of AI, we can utilize UiPath for automation, which is more dependable.

UiPath reduces the cost of digital transformation.

Our clients are highly satisfied with the nearly 99 percent reduction in human error achieved through the use of UiPath. This includes both individual and team errors. However, during the development phase, some human input was necessary to create rules for the bot to follow. Any potential issues were identified and resolved during testing by our IT and testing teams. Overall, our clients are pleased with the system's reliability and performance.

The architecture of UiPath is a unique feature compared to other solutions. 

The ease of integration is a valuable feature.

Debugging files is easy to do using UiPath.

Some of our customers have experienced performance issues after the latest update.

The licensing cost is high and has room for improvement.

Some of the APA integrations are complicated and have room for improvement.

I have been using UiPath for four years.

In general, UiPath is a stable platform. However, the performance tends to slow down frequently after updates.

UiPath is scalable.

The technical support and documentation are good.

Positive

In 2017 and 2018, we utilized Blue Prism in the preliminary stage. However, we subsequently discovered that it was not appropriate for our clients due to its intricate architecture and high cost compared to UiPath. UiPath, on the other hand, offers a more user-friendly experience by integrating everything into a single platform.

The initial setup can be described as neither straightforward nor complex. I give the initial setup a five out of ten. We experience smooth operation once we finish setting up and deploying. If a person has three to four years of experience and is familiar with all the necessary processes for deployment, I believe that only one or two people, excluding the developer and tester, are needed to deploy the entire package to the host. Sometimes even just one person can handle the task, but we can assume two people will be sufficient. They will be deploying the product on the cloud, as there is a single package that has been moved from the latest enrollment.

We implement UiPath for our customers.

UiPath has been instrumental in saving our customers money, which is the primary reason why they have adopted it. Instead of using the traditional method, UiPath's automation has streamlined processes for over 10,000 products, leading to a reduction in manpower by almost 90 percent. This has significantly decreased the turnaround time from 28 days to 12 days, making clients exceedingly satisfied and unwilling to risk their business due to potential delays. As a result, UiPath has provided us with a tenfold return on investment.

The licensing cost is high.

I give UiPath a nine out of ten.

UiPath does not require maintenance, however, it does require a person to monitor the bot and ensure that it is functioning properly.

UiPath's architecture is simple and straightforward. I recommend the solution.

I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production.

UiPath helped us realize some cost savings by eliminating several FTEs. 
UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

I have used UiPath for eight years. 

I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

Neutral

My firm uses two or three tools, but most of our bots in production use UiPath. 

I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

I rate UiPath eight out of 10. 

We use it for making end-to-end projects. We are working with a commodity trading company where we have automated almost 150 processes. We have automated daily tasks or repetitive tasks.

It allows us to implement end-to-end automation. It's an ongoing activity where everybody is involved in automating things. Everybody is looking for a cost-effective output. With manual processes, there are chances of errors, but with UiPath, there are no errors.

It's cost-effective. For example, if ten members of a team are working on a given task, with UiPath, that task can be done by one member. It saves costs for our clients, and they can use the freed-up employees for other important tasks. So, it saves time and costs and improves accuracy for our clients.

It helps to minimize the on-premises footprint.

It speeds up digital transformation or reduces the cost of digital transformation. Doing so doesn't require expensive or complex application upgrades or IT application support.

It reduces a lot of human errors. It also frees up employees' time, but there is a drawback. Previously, if a hundred-member team was working on a given task, after automation, you don't need that many people, and they end up losing their jobs. That's applicable to any kind of automation case or any of the automation apps. The time saved with automation varies. It depends on the project.

It's user-friendly. The UI is very user-friendly. It's quick to learn. Anyone can learn this tool.

The Orchestrator feature given in UiPath is very good for monitoring processes. We get alerts for everything on time.

The ReFramework feature available in UiPath is widely used. We have almost 90% of the processes running on ReFramework. Other built-in features are also very good. Exception handling is a very good feature that has been introduced in ReFramework.

The Insights feature that they have recently introduced is also very good. We can create dashboards and configure alerts.

The UiPath community is good. They also provide free-of-cost UiPath Academy where any beginner can learn about UiPath free of cost and get certified. It's a very good service provided by UiPath. I used UiPath Academy when I started with UiPath. The courses are very well prepared and detailed. There are videos, and there is a theoretical part. At the end of every course chapter, you have to take a test, so you get to know how good you are at that part. Each and every point and detail has been covered in the UiPath Academy courses.

I have not used it that much. It has been more than enough for my needs. However, its stability could be better. There are cases where because of the UiPath upgrade, some of the activity features get upgraded, and the processes that we have designed using an older version of UiPath don't run after the upgrade. In such scenarios, we have to downgrade and use only the older version. We have seen issues in that part. It's good to add new features, but that shouldn't impact the existing development of processes that we have done for our end users. We shouldn't have had to design features using the older version. We find it difficult when they remove or change features with the upgrade. We have to reach out to the UiPath community for a solution.

We have been using this solution for 2.5 years.

I'd rate it a seven out of ten in terms of stability.

I'd rate it a nine out of ten in terms of scalability.

They are very quick. They have separate teams. You can email them your query and you get a response within two to three hours. I'd rate them a nine out of ten.

Positive

I've used another tool previously, but we could only automate a limited number of processes with that tool, whereas, with UiPath, we don't have any such limitation. 

I wasn't involved in its setup.

I didn't evaluate other options. I had heard of Automation Anywhere, but more people were using UiPath, so I also chose that.

It's very good. I'd recommend it to everybody. You should use UiPath instead of any other tool.

If somebody wants to learn UiPath, I'd recommend UiPath Academy instead of purchasing a course from any of the other platforms or going to a class.

I'd rate UiPath a ten out of ten.

We are using this product to develop automation in the billing section of our website. We are integrating bots so that they can do the basic listing and then our salesperson can take it from there.

The biggest improvement has been in cost. We have been operating it for about eight months for about $8,000. Earlier, it was taking us somewhere around $30,000 to $40,000, so that is a big improvement.

The other part has been accuracy. Before, when we had employees for the same process, there were some minor errors, as well as some time issues. But with this system, I believe the accuracy has been at par, although there are several times when we have had to reframe or do some minor modifications in the AI to make the model work for a new set or variety of clients.

The reduction in human error means we get more leads into the hands of the right salespeople who can work on them. Fewer errors means time savings.

With time, the AI automation has improved. Specifically talking about the kind of business that we do, which is putting things into the right sections so that the right people are taking the right leads, even in some complex cases, we have seen accurate results from automation. AI is doing its job.

AI has also enabled us to automate more processes. Earlier, we had different sets of protocols for differentiating among the different kinds of inbound information we were receiving. Since deploying this automation, we have automated a large chunk of the reception. The accuracy has been maintained and the time has been reduced significantly. We are able to convert the leads in a way that gives us more to work with from the leads we get.

The automation-creation process is quite easy and the accuracy is quite good. That last aspect is critically important because we have used RPA to replace one of our employees and we are taking on a lot of responsibility. The most important thing that we require is accuracy and we have been getting that so far.

The end-to-end coverage is important because each and every part of the input we are receiving from our customers—and they're highly valued customers—is information that goes into our software via automation, and we do not want to miss out on any types of leads.

The UiPath Academy courses have been great at giving an overview of the solution and allowing employees to learn things at their own pace. Other users out there also helped our technical staff, so they have added value. The biggest benefit was that at the time our technical staff was getting used to the product, they felt that there was a scarcity of people who knew about how to execute things. Having this UiPath course was a little helpful because it gave them the initial confidence they needed to start doing things, whether it was right or wrong, and they kept getting feedback and improving.

The only concern is it's a bit tough to understand the first time, and you have to invest in the technical improvement of your team in general.

About 6 Months.

There's no need to worry about the stability.

The only concern is as we move towards scaling it. What happens if the system goes off? Although it's not a big concern, we have been getting reassurance from UiPath that they have a solid backup of everything.

With RPA, scaling is not an issue at all. Once a bot has been trained to do a specific thing using ML, multiple bots can be added for the same automation process, as many times as we want. Scaling is not a concern.

We have not used technical support.

Positive

In terms of our decision to go ahead with this product, although we had received a recommendation that we should be moving forward with it, we were severely concerned about whether doing things over and over would take us the same amount of time, in terms of the technical ability and the workforce, or whether it would be easier. After having a technical call with UiPath, we quickly knew that it would be easier. That was a crucial part of our decision.

The initial setup was easy, but making the AI understand, and using the machine learning algorithms in it, took a long time. It took more than we expected it would take. The UiPath team had us understand that it would be functional after one or two months, but it eventually ended up taking about four months. That was more time than we expected, but the initial setup was easy and straightforward.

We used a consulting firm. There were three meetings over the duration of the two-month contract. The advices we received we about our model selection with regards to pricing and data storage capability.

We have been using it for eight months. For the first four months, I do not believe we were saving time because we had to intervene a lot of times with help from the vendor as well. But from that moment onwards, once the integration was operating smoothly, we started saving time.

We do a regular analysis each month and we have been seeing constant growth. A month is a good amount of time to see the progress of a newly implemented solution.

Previously, we were not using automation operations. I believe we have now reduced costs significantly, which justifies the cost we are paying for the service.

Pricing is good if your venture is looking for growth in 1-10 million size of customer domain.

yeah we got in touch with the IBM team for their automation tool.

Building automation takes some time. The first time, it took us a month, but after that, it was easier. The next time we build an automation, it's a kind of reciprocal of what we did the previous time. The first time involved some help from other resources, but from that time and onwards it has been going well.

The innovation did not happen as fast as we thought it would for the first half. We had to recruit some IT guys to our technical team so that our entire team could become familiar with the process. The innovation potential is there. It helps to get very familiarized with the solution. But for the first few months, the innovation part was delayed. The technical level required to handle it smoothly was not there on our team.