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Reviews from AWS customer

1 AWS reviews
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5-star reviews ( Show all reviews )

    Financial Services

A superb way to find JS & PHP bugs without apache/nginx logs

  • June 11, 2020
  • Review provided by G2

What do you like best about the product?
The interface is very intuitive. You can see your errors in chronological order and filter by environment or language (eg PHP errors). Rollbar also pushes these errors into Slack in realtime which means we are very quickly alerted to any issues.

We've used it for a number of years now - and we all sleep better at night, particularly just after deploying new updates to our site.
What do you dislike about the product?
Honestly, I can't think of anything. The pricing structure makes it affordable and I've never had an issue with it. Surely there must be something, you ask? There must - but right now nothing comes to mind!
What problems is the product solving and how is that benefiting you?
We use it to alert us to any JS or PHP errors. Even silly bugs that you can't believe are part of your site quickly get found - and then we can go and fix it. Peace of mind is the best aspect of Rollbar.


    Tecnologia P.

Rollbar is a essential tool

  • June 09, 2020
  • Review provided by G2

What do you like best about the product?
We know every fail on our clients side, immediately. We are always updated about things.
What do you dislike about the product?
When it group occurrences by title and it's not the exact same item.
What problems is the product solving and how is that benefiting you?
We save hours of work knowing the errors sooner and seeing the detailed error trace.


    Marketing and Advertising

easy to use, free version is fantastic

  • June 09, 2020
  • Review provided by G2

What do you like best about the product?
ease of use, documentation is fantastic.
What do you dislike about the product?
I think the only thing I would like is ability to delete logged errors. but it's such a minor issue and I end up just resolving it to remove it from the list of items
What problems is the product solving and how is that benefiting you?
better error tracking


    Amiram K.

With rollbar we can always know about errors in production at the exact moment they happen.

  • June 07, 2020
  • Review provided by G2

What do you like best about the product?
Errors grouping. Rich data about the error, the user and the version, much more than I could know by my own logging system. Finding the cause of the error is super simple. Rollbar supports almost all environments that exist.
What do you dislike about the product?
Nothing. Everything is great. I used Rollbar in several places I worked.
What problems is the product solving and how is that benefiting you?
We solve all problems with Rollbar. The big benefit is the easy discovery of the cause of the error, and the amount of time until knowing there is an error which is almost zero.


    Sankalp S.

Friendly pricing, easy integration

  • June 06, 2020
  • Review provided by G2

What do you like best about the product?
Simplicity of UI and checks and policies which are through and through customer friendly.
What do you dislike about the product?
Nothing in particular. Everything seems to be well thought out.
What problems is the product solving and how is that benefiting you?
Centralised error logging. Benefits include impeccable bug management, traceability and delegation
Recommendations to others considering the product:
Make sure you use it in all the right spots. Helps a lot in triangulating bugs when done right


    Financial Services

Rollbar: The Tool for monitoring your systems and ensuring 24x7 uptime

  • June 06, 2020
  • Review provided by G2

What do you like best about the product?
We are an early-stage startup in the payments industry. So, we cannot afford to have downtime or persistent uncaught errors that negatively affect the conversion through our flow. We have been using Rollbar for monitoring our backend service and web application for over 1.5 years now. Here are the things we like best:
1. Extremely easy to set up
2. We can monitor exceptions across different environments and versions of our application.
3. We have configured automated alerts that notify us whenever we have a new exception or the incidence rate of an exception crosses a threshold. This has enabled us to detect issues in our system as well as downstream services within a few minutes of the issue.
4. Unlike most other services, they include SSO as a part of their basic offering.
5. They have integrations with Slack, OpsGenie and other tools that we leverage for building our workflow.
What do you dislike about the product?
There is only one thing that I dislike currently. This is an area that Rollbar has been investing but they still need to do more. They need to further improve the detection of the exception's fingerprint, especially when the exception message includes identifiers and/or other helpful parameters in the middle. This results in existing exceptions being incorrectly classified as new ones.
What problems is the product solving and how is that benefiting you?
We are an early-stage startup in the payments industry. So, we cannot afford to have downtime or persistent uncaught errors that negatively affect the conversion through our flow. We have been using Rollbar for monitoring our backend service and web application for over 1.5 years now.

It has helped us rapidly identify exceptions in a new version of our code or downtime in one of our downstream partners. We have leveraged the integration with Slack and OpsGenie to ensure that we get alerted within a few minutes of the issue. That has helped us significantly lower the downtime of our service, improve our user experience, and thereby, increase our business.
Recommendations to others considering the product:
If you are an early-stage startup and looking for ways to improve your uptimes and user experience, Rollbar is a key weapon in your arsenal.


    Leisure, Travel & Tourism

Invaluable resource

  • June 05, 2020
  • Review provided by G2

What do you like best about the product?
Can easily see stack traces for the errors and replay them. Assign the errors to different staff and track when they've been fixed.
What do you dislike about the product?
Nothing, it's great. Why do I have to write so much in this box?
What problems is the product solving and how is that benefiting you?
Keeping track of errors.


    Kevin P.

Excellent cross platform error tracking software.

  • June 05, 2020
  • Review provided by G2

What do you like best about the product?
Error tracking across multiple services with custom attributes. Rollbar allows us to see and resolve errors as they happen. Additionally, we can proactively contact our users to let them know that an issue they experienced has been resolved.
What do you dislike about the product?
Currently, Rollbar does not support the Expo framework for React Native, which we use extensively.
What problems is the product solving and how is that benefiting you?
We are able to track errors across multiple applications and services in real time. Additionally, seeing a stack trace with line level error messages is invaluable to maintaining our applications. Users don't always report issues, so it's good to know when and how they happen.
Recommendations to others considering the product:
Just use it, you won't regret it! Super easy to setup and manage.


    Evie C.

Great tool! It provides our support team information on where to begin troubleshooting.

  • June 05, 2020
  • Review provided by G2

What do you like best about the product?
The ability to look into the error trace log. We were able to identify the major issues happening in the system. We are able to find out new issues after deployment. It allows us to identify proactively what issues or errors we need to look into by looking at the first started time/date.
What do you dislike about the product?
Sometimes it over merges errors and causes the title to be misleading. It would be great if there is a better integration with JIRA that we can edit the tickets directly from Rollbar. And if there's a Zendesk support integration, that will be very helpful!
What problems is the product solving and how is that benefiting you?
We use Rollbar to monitor system errors, troubleshoot by looking at the logs. It allows us to identify proactively what issues or errors we need to look into by looking at the first started time/date.
Recommendations to others considering the product:
If you are looking for a tool to help you monitor the health and errors of your system, Rollbar is a great choice. It's easy to use. It allows us to proactively identify errors that we need to care about.


    Information Technology and Services

Key part of our infrastructure

  • June 05, 2020
  • Review provided by G2

What do you like best about the product?
The aggregation feature clearly helping differentiate new, medium term and long term issues.
What do you dislike about the product?
The aggregation of issues could be improved. Sometimes occurrence specific information is included in the general case description which can give an incorrect steer when viewing the error description alone.
What problems is the product solving and how is that benefiting you?
All errors, frontend and backend are routed through rollbar. When the customer raised issues are dealt with it helps us focus on the next most impactful issues.